What is the lifetime value of customers and how can marketers maximize it?Sameer Mathur
A buyer’s satisfaction is a function of the product’s perceived performance and the buyer’s expectations. Recognizing that high satisfaction leads to high customer loyalty, companies must ensure that they meet and exceed customer expectations.
The NHS Five Year Plan-John stradling presentationmckenln
Sleep apnoea services are overwhelmed by the large number of patients requiring treatment and follow-up. New solutions are needed to manage the growing caseload. Centralized call centers using telemonitoring of CPAP machines and home sleep studies with wireless data transmission could help by allowing remote patient support and diagnosis, reducing the burden on clinic resources. These approaches aim to improve access to care for the many people affected by undiagnosed sleep apnoea.
1. The document is lyrics to several K-pop songs sung by the girl group 2NE1.
2. The songs discuss themes of loneliness, missing an ex-lover, and asserting oneself as the best.
3. The lyrics incorporate hooks and refrains that repeat phrases like "Baby I'm so lonely" and "I'm the best."
This document discusses the branding and commercialization of yoga. It introduces influential yoga figures like Bikram Choudhury and Tara Stiles and outlines the origins and religious associations of yoga. While yoga has roots in Hinduism, it predates and is not exclusive to Hinduism. The politics and definitions around yoga are debated, as the practice has grown into a $5.7 billion industry with 16 million practitioners worldwide. Both the pros and cons of branding and commercializing yoga are considered, with the conclusion being that the benefits outweigh branding yoga as a small price to pay for its widespread adoption.
This document lists publications by Dr. Lisa Dean and her collaborators from 2010 to 1977. The publications focus on topics including:
1) HIV risk behaviors and psychosocial stressors in the NYC House Ball community and among gay men.
2) HIV prevalence and associated risk behaviors in the NYC House Ball community.
3) Psychosocial characteristics of HIV-infected women in NYC before and after antiretroviral treatment.
4) Research on the health of lesbian, gay, bisexual and transgender populations.
Gerald y Piggie están hablando en un libro que está siendo leído por un lector. Se dan cuenta de que están en un libro y que el lector puede leer sus palabras en voz alta. Piggie le pide al lector que diga una palabra para probar que pueden interactuar. Luego se preocupan porque el libro está por terminar demasiado rápido y Piggie tiene una idea para que el lector vuelva a leer el libro desde el principio.
This document provides information about various tourist attractions in Dubai, United Arab Emirates. It lists over 30 different locations including parks, museums, water parks, beaches, golf clubs, and other attractions. It also provides contact information for booking Dubai travel packages through Hungrybags.com.
What is the lifetime value of customers and how can marketers maximize it?Sameer Mathur
A buyer’s satisfaction is a function of the product’s perceived performance and the buyer’s expectations. Recognizing that high satisfaction leads to high customer loyalty, companies must ensure that they meet and exceed customer expectations.
The NHS Five Year Plan-John stradling presentationmckenln
Sleep apnoea services are overwhelmed by the large number of patients requiring treatment and follow-up. New solutions are needed to manage the growing caseload. Centralized call centers using telemonitoring of CPAP machines and home sleep studies with wireless data transmission could help by allowing remote patient support and diagnosis, reducing the burden on clinic resources. These approaches aim to improve access to care for the many people affected by undiagnosed sleep apnoea.
1. The document is lyrics to several K-pop songs sung by the girl group 2NE1.
2. The songs discuss themes of loneliness, missing an ex-lover, and asserting oneself as the best.
3. The lyrics incorporate hooks and refrains that repeat phrases like "Baby I'm so lonely" and "I'm the best."
This document discusses the branding and commercialization of yoga. It introduces influential yoga figures like Bikram Choudhury and Tara Stiles and outlines the origins and religious associations of yoga. While yoga has roots in Hinduism, it predates and is not exclusive to Hinduism. The politics and definitions around yoga are debated, as the practice has grown into a $5.7 billion industry with 16 million practitioners worldwide. Both the pros and cons of branding and commercializing yoga are considered, with the conclusion being that the benefits outweigh branding yoga as a small price to pay for its widespread adoption.
This document lists publications by Dr. Lisa Dean and her collaborators from 2010 to 1977. The publications focus on topics including:
1) HIV risk behaviors and psychosocial stressors in the NYC House Ball community and among gay men.
2) HIV prevalence and associated risk behaviors in the NYC House Ball community.
3) Psychosocial characteristics of HIV-infected women in NYC before and after antiretroviral treatment.
4) Research on the health of lesbian, gay, bisexual and transgender populations.
Gerald y Piggie están hablando en un libro que está siendo leído por un lector. Se dan cuenta de que están en un libro y que el lector puede leer sus palabras en voz alta. Piggie le pide al lector que diga una palabra para probar que pueden interactuar. Luego se preocupan porque el libro está por terminar demasiado rápido y Piggie tiene una idea para que el lector vuelva a leer el libro desde el principio.
This document provides information about various tourist attractions in Dubai, United Arab Emirates. It lists over 30 different locations including parks, museums, water parks, beaches, golf clubs, and other attractions. It also provides contact information for booking Dubai travel packages through Hungrybags.com.
Jinal Bagadiya is a Company Secretary seeking a challenging role. She has over 3.5 years of experience in secretarial activities and ensuring legal and statutory compliance for companies. She is currently the head of the Secretarial Audit Department at M/s Manish Ghia & Associates, where she leads a team and handles assignments such as secretarial audits, due diligence, and scrutiny of meetings for listed and unlisted companies. Her experience includes working on compliance under various laws such as the Companies Act, SEBI regulations, and NBFC laws. She is a qualified Company Secretary with professional education from the Institute of Company Secretaries of India.
Self-Guided Social Media Training Manual and PresentationRamirez Ivy
This document provides an overview of various social media tools that can be used for social learning, including Wikispaces, Twitter, Yammer, LinkedIn, and their benefits and limitations for organizational use. Wikispaces allows collaboration and customization but lacks monitoring. Twitter is good for communication but has character limits. Yammer promotes informal communication like Facebook. LinkedIn enables professional networking. Social learning is learning through social environments online or offline that is learner-controlled and can occur asynchronously. It allows learners to build their own personal learning networks and skills. Addressing issues like privacy, accountability and blending personal and professional use is important for organizations.
Decisions companies face in managing channelsSameer Mathur
This presentation discusses channel management decisions for a company. It notes that channel design and arrangements may need modifying during a channel's evolution or when a new firm is established. The presentation also states that a producer should periodically review and modify its channel design and arrangements, and that adding or dropping a channel requires an incremental analysis. Additionally, it mentions that a firm's global expansion and ability to reach customers depends on its channel design.
The document discusses the architectural features inside and outside a cathedral, including ambulatory, pointed archivolts, stained glass windows, columns, capitals, barrel vaults, apse, pinnacles, semi-circular arches, rose windows, thin walls, and concludes that the cathedral has a Latin-cross plan made of stone, glass, and some wood with features that are somewhat Romanesque but mostly Gothic in style.
Developing and establishing an effective brand positioningSameer Mathur
This document discusses brand positioning. It explains that brand positioning requires striking a balance between a brand's current identity and its potential. It identifies two types of brand attributes: points of parity (POPs), which are necessary but not differentiating, and points of difference (PODs), which are unique and positively associated with the brand. The document provides examples of POPs and PODs for Nike and Apple. It states that an effective brand mantra should communicate, simplify, and inspire. Finally, it illustrates the concept of a brand positioning "bull's-eye" using Microsoft as an example.
This document summarizes several projects related to urban agriculture through the Rashtriya Krishi Vikas Yojana (RKVY) program in India. It discusses the National Vegetable Initiative for Urban Clusters which aims to enhance vegetable production and supply chains to urban areas. It provides details on vegetable clusters in Jammu, objectives of the initiative, and guidelines for funding including amounts available for seed production, cultivation, protected cultivation infrastructure, post-harvest management, markets, and more. It also briefly mentions the National Mission on Saffron and National Mission on Protein Supplementation as other related projects under RKVY.
Yoga originated in ancient India as a physical, mental, and spiritual practice. It has now become commercialized as a profitable business with different yoga entrepreneurs branding their own styles. While commercialization has increased yoga's accessibility, it has distanced modern yoga practices from their philosophical roots in Hinduism. There is debate around whether commercialization of yoga and branding of styles is appropriate given yoga's religious origins in India. Advocacy groups like the Hindu American Foundation aim to increase awareness of yoga's Hindu roots amid its growth as a global mass culture phenomenon.
What constitutes good marketing researchSameer Mathur
Marketing research is defined as the systematic process of designing, collecting, analyzing, and reporting data to help companies address specific marketing problems or opportunities. There are three main types of marketing research firms: syndicated service research firms, custom marketing research firms, and specialty line marketing research firms. The marketing research process involves six steps - defining the problem and objectives, developing a research plan, collecting information, analyzing the information, presenting findings, and making a decision. The document provides examples of successful marketing research from Star Wars and Gillette Venus to illustrate the importance and impact of effective marketing research.
The document outlines 6 steps to thinking outside the box: question why boundaries need to be breached; look for alternatives instead of correct answers; evaluate ideas on their own merits; challenge conventions when appropriate; and use divergent information to generate new ideas, such as holding a TED conference in a stadium or having speakers present someone else's speech. It encourages breaking rules and conventions to foster creativity.
This document discusses poverty in Singapore and ways to combat it. It defines poverty as either absolute, relating to basic needs, or relative, falling below prevailing living standards. Around 13% of Singaporean households survive on less than $1500 monthly in 2008. 100,000 people earned under $1000 monthly in 2012 despite working full-time. The government helps through policies like public housing and healthcare subsidies. Voluntary welfare organizations and school groups also distribute resources. Everyone can play a role in assisting the needy.
This document does not contain any substantive information to summarize in 3 sentences or less. The document only contains bullet points and formatting characters without any details.
What does future hold for private labels?Sameer Mathur
This document discusses private label products sold by retailers and wholesalers. It notes that private labels allow higher profits than branded products since there are no fees for shelf space. It recommends that to succeed with private labels, companies should selectively fight for space on shelves, partner effectively with manufacturers, and innovate new high-quality products while investing in marketing. Large-scale integrated marketing programs and quality improvements can lead to private label success.
This document outlines the modules and topics covered in an internship program on marketing concepts. Module 1 discusses presentations and storytelling. Module 2 covers the fundamentals of marketing management, including understanding markets, assessing opportunities, and developing strategies. Module 3 addresses starting a new venture and branding. Module 4 focuses on creativity in advertising. The document provides an overview of the concepts, strategies, and skills taught to interns during the program.
Jinal Bagadiya is a Company Secretary seeking a challenging role. She has over 3.5 years of experience in secretarial activities and ensuring legal and statutory compliance for companies. She is currently the head of the Secretarial Audit Department at M/s Manish Ghia & Associates, where she leads a team and handles assignments such as secretarial audits, due diligence, and scrutiny of meetings for listed and unlisted companies. Her experience includes working on compliance under various laws such as the Companies Act, SEBI regulations, and NBFC laws. She is a qualified Company Secretary with professional education from the Institute of Company Secretaries of India.
Self-Guided Social Media Training Manual and PresentationRamirez Ivy
This document provides an overview of various social media tools that can be used for social learning, including Wikispaces, Twitter, Yammer, LinkedIn, and their benefits and limitations for organizational use. Wikispaces allows collaboration and customization but lacks monitoring. Twitter is good for communication but has character limits. Yammer promotes informal communication like Facebook. LinkedIn enables professional networking. Social learning is learning through social environments online or offline that is learner-controlled and can occur asynchronously. It allows learners to build their own personal learning networks and skills. Addressing issues like privacy, accountability and blending personal and professional use is important for organizations.
Decisions companies face in managing channelsSameer Mathur
This presentation discusses channel management decisions for a company. It notes that channel design and arrangements may need modifying during a channel's evolution or when a new firm is established. The presentation also states that a producer should periodically review and modify its channel design and arrangements, and that adding or dropping a channel requires an incremental analysis. Additionally, it mentions that a firm's global expansion and ability to reach customers depends on its channel design.
The document discusses the architectural features inside and outside a cathedral, including ambulatory, pointed archivolts, stained glass windows, columns, capitals, barrel vaults, apse, pinnacles, semi-circular arches, rose windows, thin walls, and concludes that the cathedral has a Latin-cross plan made of stone, glass, and some wood with features that are somewhat Romanesque but mostly Gothic in style.
Developing and establishing an effective brand positioningSameer Mathur
This document discusses brand positioning. It explains that brand positioning requires striking a balance between a brand's current identity and its potential. It identifies two types of brand attributes: points of parity (POPs), which are necessary but not differentiating, and points of difference (PODs), which are unique and positively associated with the brand. The document provides examples of POPs and PODs for Nike and Apple. It states that an effective brand mantra should communicate, simplify, and inspire. Finally, it illustrates the concept of a brand positioning "bull's-eye" using Microsoft as an example.
This document summarizes several projects related to urban agriculture through the Rashtriya Krishi Vikas Yojana (RKVY) program in India. It discusses the National Vegetable Initiative for Urban Clusters which aims to enhance vegetable production and supply chains to urban areas. It provides details on vegetable clusters in Jammu, objectives of the initiative, and guidelines for funding including amounts available for seed production, cultivation, protected cultivation infrastructure, post-harvest management, markets, and more. It also briefly mentions the National Mission on Saffron and National Mission on Protein Supplementation as other related projects under RKVY.
Yoga originated in ancient India as a physical, mental, and spiritual practice. It has now become commercialized as a profitable business with different yoga entrepreneurs branding their own styles. While commercialization has increased yoga's accessibility, it has distanced modern yoga practices from their philosophical roots in Hinduism. There is debate around whether commercialization of yoga and branding of styles is appropriate given yoga's religious origins in India. Advocacy groups like the Hindu American Foundation aim to increase awareness of yoga's Hindu roots amid its growth as a global mass culture phenomenon.
What constitutes good marketing researchSameer Mathur
Marketing research is defined as the systematic process of designing, collecting, analyzing, and reporting data to help companies address specific marketing problems or opportunities. There are three main types of marketing research firms: syndicated service research firms, custom marketing research firms, and specialty line marketing research firms. The marketing research process involves six steps - defining the problem and objectives, developing a research plan, collecting information, analyzing the information, presenting findings, and making a decision. The document provides examples of successful marketing research from Star Wars and Gillette Venus to illustrate the importance and impact of effective marketing research.
The document outlines 6 steps to thinking outside the box: question why boundaries need to be breached; look for alternatives instead of correct answers; evaluate ideas on their own merits; challenge conventions when appropriate; and use divergent information to generate new ideas, such as holding a TED conference in a stadium or having speakers present someone else's speech. It encourages breaking rules and conventions to foster creativity.
This document discusses poverty in Singapore and ways to combat it. It defines poverty as either absolute, relating to basic needs, or relative, falling below prevailing living standards. Around 13% of Singaporean households survive on less than $1500 monthly in 2008. 100,000 people earned under $1000 monthly in 2012 despite working full-time. The government helps through policies like public housing and healthcare subsidies. Voluntary welfare organizations and school groups also distribute resources. Everyone can play a role in assisting the needy.
This document does not contain any substantive information to summarize in 3 sentences or less. The document only contains bullet points and formatting characters without any details.
What does future hold for private labels?Sameer Mathur
This document discusses private label products sold by retailers and wholesalers. It notes that private labels allow higher profits than branded products since there are no fees for shelf space. It recommends that to succeed with private labels, companies should selectively fight for space on shelves, partner effectively with manufacturers, and innovate new high-quality products while investing in marketing. Large-scale integrated marketing programs and quality improvements can lead to private label success.
This document outlines the modules and topics covered in an internship program on marketing concepts. Module 1 discusses presentations and storytelling. Module 2 covers the fundamentals of marketing management, including understanding markets, assessing opportunities, and developing strategies. Module 3 addresses starting a new venture and branding. Module 4 focuses on creativity in advertising. The document provides an overview of the concepts, strategies, and skills taught to interns during the program.
No Signed Contract Is No Problem for Law Firm to Collect $835K From Client
1. No Signed Contract Is No Problem for Law Firm to Collect
$835K From Client
L to R: Dorothy Hubbard Cornwell and Howell Hollis III
Rebecca https://scoverbbee.wordpress.com Breyer
A Fulton County jury awarded a law firm more than $835,000 in attorney fees and interest after
finding that the firm's former client had agreed to pay a contingency fee on a nearly $4.2 million
settlement--even though no signed fee agreement could be found and the client insisted he had
never agreed to a contingency fee at all.
"Our position was that you can form a contract without a bilateral agreement signed by both
http://lawyers.findlaw.com/ parties," said Smith Moore Leatherwood partner Howell Hollis, who,
with associate Dorothy Cornwell, represented the law firm Chamberlain, Hrdlicka, White, Williams &
Aughtry.
Defense attorney David Anton, who has filed a notice of appeal, said the case raises questions about
the interpretation of contract case law and State Bar of Georgia contingency-fee rules.
"We believe the court either did not properly interpret or did not follow the case law for unsigned
contracts," said the Alpharetta solo. "The case law doesn't say a contract necessarily has to be
signed, but our position was that this had to be signed."
Anton said Rule 1.5 of the State Bar of Georgia fails to answer the question. That rule says that a
contingency fee agreement "shall be in writing and shall state the method by which the fee is to be
determined."
"It does not refer to a signed agreement," he said. "It just says it must be in writing. Does that mean
2. a signed writing? If it's not a properly signed agreement, does that mean anybody can just send
somebody something and say it's an agreement?"
The underlying case involved two properties that once hosted a D&K Suit City men's clothing store
on Memorial Drive at Interstate 285. In 2005 and 2006, the Department of Transportation filed
condemnation suits, paying nearly $4.4 million into the registry of the DeKalb County Superior
Court.
The owners of D&K--Elie Karam, Elias Dabit and Edmond Dabit--challenged the taking and filed an
appeal.
Karam, whom Anton described as the local "point man" for the group, met with Richard Hubert, a
partner with Chamberlain Hrdlicka who has since retired. The two discussed a representation
agreement, and both sides agree that Hubert agreed to accept a reduced fee of $250 an hour--down
from $350 an hour--plus litigation expenses.
Hubert subsequently sent Karam a letter laying out those terms, plus what the firm said was
Karam's agreement to pay an additional 20 percent of any sums the DOT paid that exceeded 10
percent of the $4 million it had already paid for the property when it filed for condemnation.
According to the firm's version of events as detailed in court filings, the defendants "acknowledge
receipt" of the letter, "but they did not respond to it or reject its terms."
But Anton said Karam had made it quite clear that he would not pay any contingency fee.
"They said, 'we'll agree to take the case for a flat fee of $350 an hour.' My client says, 'no, make it
$250,'" said Anton. "No percentage fee was to apply."
According to the defense portion of the pretrial order, another Chamberlain Hrdlicka lawyer
searched the case file for the fee letter in June 2013 and couldn't find a signed copy. The firm sent
another copy of the letter to the defendants, claiming that "it learned for the first time that" the
owners "were disputing the notion that there had ever been a contingency fee component to the fee
structure."
Just before the condemnation trial was to commence in September 2013, the DOT settled with the
property owners, agreeing to pay another $4.1 million, including almost $1.9 for the value of
property and $2.3 million for the loss of value to D&K, which had to relocate across Memorial Drive.
When the settlement was closed, Hollis said Chamberlain Hrdlicka was paid between $130,000 and
$140,000 for its hourly billings at the agreed-upon $250 per hour rate. But Karam and his partners
refused to pay the 20 percent contingency fee, which totaled $749,776. That money was placed in
Chamberlain Hrdlicka's escrow account pending resolution of the dispute.
Anton said his clients refused to resolve the issue through the State Bar of Georgia's fee arbitration
process, and in February 2014 Chamberlain Hrdlicka filed a breach of contract suit in Fulton County
Superior Court. The complaint sought the $749,776 sum, or, if the letter agreement was deemed to
be unenforceable, asked for the quantum meruit, or reasonable value, of the services the firm had
provided.
3. The suit said that figure should represent one-third of the additional recovery the firm procured for
the defendants, which it claimed was almost $1.4 million.
During a three-day trial before Judge Craig Schwall, Hollis said, he had three cases to try: The first
was to explain the underlying condemnation action to the jury and the "sterling settlement" Hubert
and his co-counsel, Nicholas Papleacos, had achieved for the property owners.
"The second case we had to present was the contract between attorney and client: the contingency
fee agreement," he said. "In the event the jury determined that there was no contract, our third case
was the quantum meruit claim."
Anton said he argued that Karam would have never opted for the flat fee-plus-contingency
arrangement the firm said he'd agreed to.
"It doesn't make sense," he said. "If you do the math, what the firm was awarded was exponentially
more than what he would have been awarded under the $350 an hour flat fee."
Among the witnesses the plaintiffs called to testify as to the efficacy of the Chamberlain Hrdlicka
lawyers were Charles Pursley, an eminent domain specialist at Pursley Friese Torgrimson, and
Kenneth Levy of Decatur's Zachary & Seagraves, who had represented the DOT in the underlying
condemnation action.
The defense did not call any witnesses, Hollis said.
"We didn't have any to call," confirmed Anton. "Just my client."
After three days of testimony, Anton said the jury took a little longer than two hours to award
Chamberlain Hrdlicka $749,776, representing the 20 percent contingency fee. The final award
Schwall entered on June 5 included prejudgment interest of $85,700, for a total award of $835,730.
Both Hollis and Anton said that, in the end, the jurors simply didn't believe Karam's version of
events.
Hollis said the jury foreman also told him that the panel had been very impressed by Hubert and
Papleacos, who "did a great job in the courtroom" as witnesses.