1. Endorsements for Working the Night Shift: Women in India’s Call Center Industry
http://www.working-the-nightshift.com/index.php?
option=com_content&view=article&id=51&Itemid=50
"In this timely, beautifully written, and path-breaking ethnographic exploration, Patel brings to
life the often unnoticed human beings who answer our phone calls on the other side of the
world, making visible the dreams, lives, and desires of the women behind the anonymity of the
call centers. In clear and accessible prose, she interweaves insightful analysis with the real life
stories of these key players of economic globalization. Working the Night Shift should become
indispensable reading; it is a book for everyone, for right now."—Cecilia Menjivar, Cowden
Distinguished Professor of Sociology, Arizona State University
"Patel's book offers a fascinating look into the complex manifestations of gender inequality within emerging markets
such as India . . . Overall, Patel provides a captivating inquiry into the complex reality of high-wage labor and its
implications for women's autonomy."—SaunJuhi Verma, American Journal of Sociology
"In her debut academic volume, Reena Patel pushes forward the frontiers of knowledge about an institution which
has been central to one of the most recent phases of global out-sourcing to developing nations, but to date relatively
under-researched, namely the offshore call centre. Its accessible, personalised style will undoubtedly appeal to
students in gender, geography, anthropology and sociology, keen to flesh out the human face of feminised
employment. "—Sylvia Chant, Gender, Place and Culture
"This is a fascinating book. Combining an acute geographical imagination with careful attention to detail, Patel makes
a significant contribution to debates about the complex and contradictory consequences of women's growing labour
market participation. This is a key text for all social scientists interested in global change and new divisions of
labour."—Linda McDowell, Professor of Human Geography, University of Oxford
"Overall, the book is well-written and easy to read. The case studies are detailed, interesting, and provide the reader
a complex understanding of the varied ways in which the call center industry affects its female employees' lives. In
the main, it provides a good foundation for students who want to study the effects of globalization on individuals and
communities."—Sandya Hewamanne, Journal of Anthropological Research
"Call centers have become the flash point for debates about globalization. However, the social impacts within India of
call centers are immense and largely uncharted. This book makes an important contribution towards understanding

2. this phenomenon through a rigorous focus on gender. Reena Patel's lively prose makes this book accessible to all
audiences but will be especially appealing to students of sociology, geography, women's studies, and
anthropology."—Akhil Gupta, University of California, Los Angeles
"Patel provides a rare glimpse into the lives of Indian women, as global call centers dislodge restrictions on mobility
and transport them into night and public worlds. Amidst renewed surveillance by the media and community, how
these women navigate new freedoms of transportation, housing, and socializing is a fascinating story."—Winifred
Poster, Lecturer in Women, Gender, & Sexuality Studies, Washington University
"This well-written book will certainly give readers something to think about the next time they call to reserve a plane
ticket or pay a bill ."—Foreign Service Journal