2. NICOLE TAN BENG IM CURRICULUM VITAE
Residence:
Address: R22-02, D’Aman Ria Apartment.
No. 3, Jalan PJU 1A/41,
47301 A ra Jaya,
Petaling Jaya, Selangor.
Mode of Contact:
Email address: nicolebitan17@gmail.com
House phone: 03-78864238
H/P No.: 012-2981777
WORK EXPERIENCE
FORMERLY KNOWN AS INCHAPE CONTRACT
MANUFACTURING OR KONTRAK MANUFACTURING
SERVICES, PETALING JAYA. NOW IS CALLED LF ASIA
MANUFACTURING COMPANY.
MARCH 2012 TO PRESENT
QUALITY ASSURANCE SUPERVISOR – PEST CONTROL AND SANTITION.
1) Pest control: (35%)
1. To manage the plant wide pest control program :
• Pest control services & monitoring by external contractor
• In house pest control monitoring by lab technician
• Improvement projects
• Walkabouts & inspections
through efficient planning, coordination, tracking, risk management, contingencies and
communication.
2. Attending & resolve any pest control findings and issues in the premises.
3. Keep up to date on pest control requirement in terms of regulatory, cGMP & customer’s standard.
4. Provide adequate training to enhance the pest control awareness and knowledge to internal & external
department
5. Communicate any gaps to superior and/or management when the system, procedure or activities are
found ineffective.
2. Plant cleaning and sanitation: (35%)
1. To manage the plant wide general sanitation program :
• Cleaning services & monitoring by external contractor
• Improvement projects
• Walkabouts & inspections
Through efficient planning, coordination, tracking, risk management, contingencies and
communication.
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3. NICOLE TAN BENG IM CURRICULUM VITAE
2. Attending & resolve any findings and issues in the premises which relates to cleanliness practices.
3. Keep up to date on sanitation requirement in terms of regulatory, cGMP & customer’s standard.
4. Provide adequate training to enhance the cGMP, personal hygiene & sanitation awareness and
knowledge to internal & external department
5. Implement continuous improvement programs to consistently raise the level of good sanitation
standard.
6. Communicate any gaps to superior and/or management when the system, procedure or activities are
found ineffective.
2013 – Help in setting up the
1. Site Master Plan
2. Food Safety Quality Manual
3. Laboratory training Manual
Promoted to Senior Supervisor (role as Plant Hygienist) starting in 2014.
Starting with a 3year plan for the plant on
1. How to increase the standard of the hygiene standard.
2. To start work on pest proofing the plant.
3. To continue training on Pest Awareness to production.
4. To go advance training on Pest Control for Line Leaders and Supervisors on Pest Identification
especially Stored Pest Insects.
5. To do Personal hygiene training to foreign operators.
6. Involved in QESH programme as a main committee.
a. In-charge of the 5S+1S training and competition for the whole factory (Major event)
Transferred to Environment, Safety & Health Department in October 2014 as Senior Supervisor - ESH
Extra portfolio added to present job function – Waste Management.
1. In-charge of Schedule Waste (Chemical)
a. Hold responsibility into throwing away the waste with the help of contractors.
b. Completing task in keying into DOE for reporting of schedule waste that has been disposed off.
2. To look into Sustainability programmes to improve management of waste
a. Zero landfill
b. Reduction of sludge production
c. Recycling
3. Safety –
a. First Aid equipment for factory.
b. Give basic Safety introduction to visitors / contractors
c. Involved in the ISO14001 & OHSAS 18001 Integrated Management System Audit.
4. Training attended (2015 – 2016)
a. First Aider
b. Train The Trainer by Malaysian Institute of Management
c. Competent Schedule Waste person - EiMas (UKM) - with valid licence till 2017
d. Just completed Lead Auditor Training by SGS.
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4. NICOLE TAN BENG IM CURRICULUM VITAE
LIFE COLLEGE NOVEMBER 2007 TO DECEMBER 2012
November 2007
English For Life matters – report to Gina
1. Teach in English for Life camps and short courses whenever necessary.
2. Support in recording of audio-visual materials for the English For Life programmes including
publicity materials.
3. Support in the administration and co-ordination of classes, camps, print and audio-visual materials
including keeping stock and liaising with printers for teaching and learning materials.
4. January 2008
Marketing Executive
Report to Sheah Lai Yee (Marketing matters) and Gina (English For Life matters)
Should there be a conflict or disagreement, to refer to Chief Executive for decision. Both HODs must
consult and co-ordinate Nicole's role and job scope. Position is a temporary secondment until further
notice.
1. Teach in English For Life camps and short courses whenever necessary.
2. Support in recording of audio-visual materials for the English For Life programmes including
publicity materials.
3. Support in the administration and co-ordination of classes, camps, print and audio-visual
materials including keeping stock and liaising with printers for teaching and learning materials
4. Promotion and publicity for English For Life programmes. Be responsible for presentation and
preview of English for Life to schools, churches, public events, etc; preparation of promotional
materials including audio-visual materials for the purpose of training, teaching and promotions.
5. Teach in English for Life camps and short courses whenever necessary.
6. Support in recording of audio-visual materials for the English For Life programmes including
publicity materials.
7. Support in the administration and co-ordination of classes, camps, print and audio-visual
materials including keeping stock and liaising with printers for teaching and learning materials.
8. Support Marketing Department in the promotion of English For Life as a means to help generate
recruitment for the College in general. Support Lai Yee in visits to schools, churches and events,
including education fairs, school talks, career interest’s kits, Habitudes, etc. Support in co-
ordination, registration, administration and conduct of events as a form of promotions for the
College.
July 2008 I moved to Registrar office.
Assistant Registrar
1. Ensure that Academic Administrative forms are available
2. Record and email replacement classes from lecturers
3. Monitor the send out of progress reports to parents every semester
4. Submission of Students Data Information to MOE
5. To conduct course counselling on walk-ins and telephone enquiries
6. Assisting lecturers in getting complimentary text books
7. Attended to Scholarship applicants short listing exercise – STAR and Sin Chew Jit Poh
8. Attended to Gift of Hope applicants and get approval from Ms Chong. (sometimes Marketing
dept does it)
9. Conducted briefing on administrative and examination matters to students during Orientation
10. Prepare letters for students on
i. KWSP withdrawal
ii. OKU allowance
iii. PTPTN – advise & help the students to apply, terminated/deferred students
11. Participated as counsellor in Education fairs – STAR/FACON/NANYANG
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5. NICOLE TAN BENG IM CURRICULUM VITAE
12. Pastoral care to students
13. Calculate the fees when Academic Dean has grant subjects exemptions for all School
programmes to potential students
14. Print & Issue Examination dockets to students.
15. Print & Issue Subject Registration Form for new semester
Examination
1. Monitored the submission process of examination papers (1st
sit and Resit) from lecturers
2. Monitored the internal and external moderation process
3. Prepare Academic/Exam board meeting; moderation of results,
4. Convene together with Academic Dean, Appeal board meeting on appeal cases e.g. plagiarism,
late submission of exam entry forms, students barred from examination due to low
attendance
5. Planned and set Consultation and Examination timetable
6. Preparation of Continues Assessment Marks Schedule and forward to lecturers
7. Monitored the submission of Continues Assessment Marks Schedule
8. Prepared CW+Final Exam marks schedule and forward to lecturers
9. Prepared CW+Final Exam results for moderation meeting
10. Transfered of marks to students CGPA file
11. Prepared Results slips for PTPTN loan and scholarship students
12. Prepared Transcripts for students
13. Printed students' Academic Transcripts to send to parents every semester
14. To invigilate mid-term test on behalf of lecturers
15. Updating Examination Handbook
16. Monitored the Confirmation process of examination papers with lecturers
17. Prepared Exam Block Entry Master copy
18. Prepared and print Examination Dockets to issue to HOS
19. Plan Invigilators schedule and inform lecturers accordingly
20. Prepared Examination stationery
21. Prepared Examination Attendance list
22. Prepared Examination Seating plan
23. To print and safe keep Examination papers
24. To take the role of Chief Invigilator during examination period
25. Collection of Coursework and Examination scripts from lecturers
26. Prepare Release of Results Broadsheet
27. To invigilate mid-term test on behalf of lecturers
Others
1. Liaise with Pan Global maintenance personnel (Suresh and Zul) on maintenance matters. (Eric
does this as well.)
2. To issue food coupons to needy students
3. Liaison person with Hume our neighbour
4. Order stationery for office.
December 2009
Administration Executive
1. Major Shifting of College
2. Work with Accounts on the telephone lines.
3. Procurement for books & stationery
4. Working together Ms Chong on the applying of licenses for college.
Student Services Centre.
1. Application & Cancellation of Student Pass for International Students.
2. Acting Student Advisor.
3. Acting Hailer Advisor
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Librarian
1. Set up the library in new premise.
2. To work with Chief Librarian to on how to manage the library.
Temporary helping in Building maintenance.
1. Work with Project Manager on the building maintenance of the new premise.
2. Set up the Streamyx & phone lines.
July 2010 – December 2011
Administration Executive
1. All the above
2. Setting up the Library and the classrooms.
3. Procurement for books & stationery
4. Working together CEO on the applying of licenses for college.
Achievement:
I managed the learnt the different areas in the education arena and use my experience in manufacturing and QA
skills background in the area of documentation and the ability to move the college from the old premise to
building. And to organised the setting up the college in the library, minor computer network in the office and
setting up of the classrooms.
PERSONAL ASSISTANT TO MANAGING DIRECTOR APRIL 2006 TO OCTOBER 2007
PETSMART (M) SDN. BHD.
Petmart is a local company that supplies’ pet food, pet accessories and aquarium equipment.
My duties in the company involves in:
Running the office, packing line and warehouse.
PRODUCT EXECUTIVE JULY 2005 to MARCH 2006
MITSUYA PACK & SYSTEMS (M) SDN. BHD.
Mitsuya is a company that sells Pharmaceuticals, Cosmetic, Food machines for filling and packing. The company
also deals with automation machine for on line staking and packing.
My duties were
Selling of confectionary equipment like Trefa Aeration mixers, Lloveras Chocolate machines and many
other equipment.
Help in technical works.
SALES EXECUTIVE SEPTEMBER 2004 to JULY 2005
INTRAN TECHNOLOGIES SDN. BHD.
Intran Technologies an establishment, which deals with biotechnology equipment, builds bioreactors / mini-plants
for factories, universities and colleges. They are agents for laboratory equipments.
The products I am in-charge to promote were:
Biotechnology equipment like PCR, Bioreactors, Fermenters and other laboratory equipments.
Plan for mini-plants and pilot plant for extraction of herbal product,
Achievements:
I underwent a crash course and studied Biotechnology.
I have gone for a practical workshop under FRIM on Tissue Culture, Cryo-preservation and Mircostallite
testing.
In the team, I was the person that planned the mini-plant for a beverage drink from in coming of raw
material, the process preparing of extracting the raw material, manufacturing the drink till the packing
stage.
QUALITY ASSURANCE & TECHNICAL MANAGER NOVEMBER 2003 TO AUGUST 2004
ALTRATEC SDN. BHD.
Altratec Sdn. Bhd. Is basically a new food local factory, which was established in 2003. At the moment that time the
cord product, was an international known consumer item, was entrusted to the company to pack
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7. NICOLE TAN BENG IM CURRICULUM VITAE
My Duties in the company has 5 areas. They are
Quality Assurance
Production
Housekeeping
Technical
HACCP Team Leader
The duties are almost the same as mention what I did Boots, but in the capacity of a contract manufacturer and co-
packer.
Achievement:
I obtained the HACCP certification for the company within 7 months
Helped prepared the next range of food products for HACCP certification
ASSISTANT PRODUCTION MANAGER JULY TO OCTOBER 2003
EXCLUSIVE MARK SDN. BHD.
Exclusive Mark is also a contract manufacturing company which manufactures liquid and powdered beverages
drinks. It is a well establish company which is affiliated to CNI.
My duties mainly are to
To run the production according to production plan.
TO work together with the QA dept to do trial batches.
To work together with QA on complaints issues.
Selected to be one of the Taste test Panel. (Obtained a certificate after completion of training and
evaluating by the Research dept.)
To do training with the factory workers
Was selected to be one of the Auditor for ISO 9003
Advised Technical And Management team on necessary equipment needed to produce the product pilot
batch.
Technical & Planning Executive October 1997 to May 2003
The Boots Company (FE) Pte. Ltd.
The Boots Company (FE) Pte. Ltd. is a member of an established fast-growing research-based international
company engaged in manufacture and marketing of a wide range of Pharmaceutical Health Care, Toiletry and Food
products. Many of which are already a household names in the EUROPE & ASEAN region; For example Glucolin,
Optrex Eye Lotion and Optrose Rosehip Syrup.
My duties in Boots, involves 5 different areas. They are:
Quality Assurance.
Manufacturing & Planning of Production Schedule & Raw Material Studies.
Research & Development for new products.
Technical & Engineering
Environment & Safety Issues,
Quality Assurance
1. Updating the production Manuals and to making it user friendly.
a. Batch Manufacturing Records and analytical procedures.
b. Packaging & Raw Material documents.
2. Able to do analytical and microbiology work (if needed)
3. Generate complaint reports and follow up with contract manufacturer.
4. Co-ordinate with contract manufacturer on issues relating to Quality to Production issues.
5. Audit & monitor manufacturer’s premises according to Good Manufacturing Practices (GMP) and
accordance to Pharmaceutical Inspection Co-Operation Scheme (PIC/C) as well as safety.
6. Evaluate production batch cards / records for product release.
7. Inspection & investigation on raw material / packaging / processing manufacturing (if there are any issues
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8. NICOLE TAN BENG IM CURRICULUM VITAE
together with manufacturer.
8. Collecting & Monitoring
a. Testing data for Finished Product / Packaging & Raw Material testing.
b. Process validation & collection of data.
c. Stability Data for trial batches.
9. Worked together with manufacturer to obtained HACCP status on one of our products,
10. Obtained information documentation for Exports and Regulatory purposes.
Manufacturing & Planning.
1. Update manufacturing instruction and batch cards for easy understand by Production personnel.
2. Design process equipment layout.
3. Layout Process Mapping
4. Production Planning.
5. Do raw materials stock studies, which enable to determine new orders of raw materials.
6. Follow up on the Environment microbial for Regulatory purpose and new materials for special projects.
Research & Development.
1. Formulate or reformulate formulae
2. Manufacture small trail batches
3. Conduct taste trials.
4. Organised and follow up with manufacturer on stability testing.
Technical / Engineering.
1. Improvise manufacturing and packaging and packing process together with QA and Engineering Dept. In :
a. To ensure that workers follow GMP /PICs.
b. Maximise work efficiency at production line.
2. Troubleshooting on
a. Equipment problem together with the Factory Engineer.
b. Manufacturing process (if there is any deviations)
c. Packaging operation problem.
d. Process work at manufacturing & filing sections.
e. Renovation projects
3. Design process equipment layout together with manufacturer’s engineering team.
4. Ordering parts for equipment and other inventories,
5. Ensure programmes are carried out and review reports on
a. Preventive Maintenance
b. Calibration of gauges
c. Cleaning & Sanitization
d. Deviation reports
e. Validation programmes old and new equipments.
6. Process Mapping.
Environmental / Health & Safety Issues.
1. Collect Data for annual environmental report.
2. Prepare annual Health & safety report for Malaysia, Singapore and Hong Kong.
3. Help in translating policy documents.
OPERATION ASSISTANT MANAGER JANUARY TO OCTOBER 1997
BODIBASIXS MANUFACTUIRNG SDN. BHD.
The company was starting up and their main product was more towards toiletries’ and a few household products. I
joined the company during its pioneering days where I helped develop batch systems and did some Research &
Development for some of their principals. Listed below are my duties while working in Bodibasixs.
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Running the whole manufacturing factory
Write up the Manufacturing Instructions
Environment checks on the entire factory.
Warehouse issuing of Raw Materials and released finished products.
Planning production schedules
Research & Development of Toiletries products
QUALITY CONTROL OFFICER JUNE TO DECEMBER 1996
MC PACKAGING SDN BHD
MC Packaging Son. Bhd. is a can manufacturer, which produces can drinks, oil cans and aerosol to food cans. There
I was in-charge of the Quality Control department, ensuring that all the cans must strictly meet to the control
specification. The duties comprise of
In charge of the Quality Control Department.
Training Production Staff on Safety issues.
Trouble shoot in vanish problem.
Achievements
Learnt the printing process of a metal sheet.
Learnt the process of forming the metal cans.
Trouble shoot in vanish problem in lacquer cans.
LABORATORY ASSISTANT GRADE 3 TO QUALITY
ASSURANCE SUPERVISOR
OCTOBER 1979 TO DECEMBER 1996
FORMERLY KNOWN AS INCHAPE CONTRACT MANUFACTURING OR KONTRAK MANUFACTURING SERVICES,
PETALING JAYA. NOW IS CALLED LI & FUNG MANUFACTURING COMPANY.
17 years experience in the Quality Control Department, Kontrak Manufacturing Services was in a way was the start
of my training in the Quality, testing, technical and production arena.
LABORATORY ASSISTANT GRADE III 1979 TO 1980
Responsibilities:
• Working along the Production line, doing line checks and ensuring the correct product is packed in the
correct packaging with highest standard. Each packaging is ensured that it is stamped with the right batch
no. and expiry date.
LABORATORY ASSISTANT GRADE II 1980 TO 1990
Responsibilities:
• In coming quality checks on the packaging materials according to sampling plan.
• In coming quality checks on raw material which includes analytical testing.
• Trained to do microbiology work.
• In charged of purchasing laboratory apparatus and other equipment.
• Training new intake of staff on the Packaging checks and Line Checks.
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10. NICOLE TAN BENG IM CURRICULUM VITAE
LABORATORY ASSISTANT GRADE I 1990 TO 1992
Responsibilities:
• Co-ordinate raw materials for trial batches with principals.
• Follow up in analysis and stability test of trial batches.
• Releasing of finished product upon meeting specification.
• Trained new trainees on Quality checks, Packaging & Raw Material and Finished Product Analysis.
• Hands on manufacturing processes.
QUALITY CONTROL SUPERVISOR 1992 TO 1995
Responsibilities:
• Responsible for all the above with additional duties as listed below
• Planning work schedule for laboratory staff and supervise overtime.
• Writing up Standard Operation and manufacturing Instructions.
• Learned to maintain the equipment along the line and Laboratory equipment.
QUALITY CONTROL SUPERVISOR dedicated to QUAKERS April 1995 TO JUNE 1996
Responsibilities:
• Pioneered the Quaker beverage line from the very start of the installation to the start-up of the line.
• To audit the whole plant according to the Quaker standards.
• Writing up procedures and manufacturing instructions.
• Learned to maintain the equipment along the line
• To check the warehouse area for cleanliness of the place and prevention the invasion of insect.
Achievements
In Mitsuya Pack & Systems, I personally planned a mini plant for a beverage drink.
In 2004 Altratec,
o I pioneered the building up of the Quality Laboratory and Warehouse systems.
o I was the team leader to help the company to achieve HACCP certification for one of the food
products that the company was packing. We were able to obtain the certification with 9 months of
serious action taken by all parties.
In the Boots Company
o I d reformulation the Glucolin Orange and Grape Flavour plus created 2 new flavour – Apple &
Strawberry.
o I restricted the whole Product Manual for Glucolin and Optrex Eye Lotion to be user friendly.
o I obtained a new packaging material into 1) a composite can and 2) pouch size for 200gm and 1kg
packaging for Glucolin
In Bodibasixs
o I created the Batch card format to be user friendly for the production technician.
o Formulate the insect repellent stick.
In KMS / Inchape
o Worked together with Boots principal to develop an analytical method to test the colour for the
Glucolin Rose syrup.
o Obtained 2nd
Placement in the Pacific Region for the Procter & Gamble analytical testing
programme.
o Pioneered the set up of
a. Confectory Line.
b. Aerosol Line
c. Procter & Gamble’s 6 tonne manufacturing system & filling Hair Care System.
d. Quaker Oats & Cereal Beverage line that includes QA systems.
o Troubleshoot on Vicks Vaporub low active results.
o Self learned on Analytical and Microbiology testing (Personal Highest Achievement)
EDUCATION:
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11. NICOLE TAN BENG IM CURRICULUM VITAE
Ordinary Certificate of Education (5 O’levels)
Malaysian Certificate of Education (Grade 2)
Computer Studies –
o Computer Literacy
o National Computer Studies
Diploma in Supervisory Management from MIM
Certificate in HACCP Principles & Application from University Kebangsaan Malaysia.
COURSE / TRAINING
Complete the 5 modules of the HACCP course by Quantum Foods.
Competent Taste Tester in CNI Venture
Certificate in Basic in how to handle Food Products by Etika Sihat Sdn. Bhd.
Certificate of Attendance – The Six Sigma Way.
Certificate of Attendance for the Pharmaceutical GMP Training by MOPI
o Analytical & Process Validation Programme
Certificate of Attendance for Microsoft Office, Lotus 123, Excel, Work Prefect, Words and Email
Certificate of Participation Biotechnology
Intensive training Programme in ISO Awareness by Peplow Warren Sdn, Bhd,
Trained on Entomology (Study of Insect) by Quakers and from Ecolab)
Basic Integrated Pest Management Programme by Ecolab
Certificate of Attendance for A Comprehensive Introduction to Quality Management
System (MS/ISO 9000) by Neville-Clarke
Certificate of Attendance for the 5s – Housekeeping Course by Pendayung Sdn. Bhd.
Certificate of Attendance Internal Quality Auditing of ISO 9001:2000 by SQC Training & Assessment Sdn.
Bhd. (When in Exclusive Mark)
Certificate in FSSC Internal Auditor training (IDS Manufacturing)
Certificate in Food Allergen training
Internal training in QA in Tetrapak line.
Self study on
• Waste Water Treatment plant processes.
• Basic Book-keeping
• Introduction on Lean Management
• Project Management
OTHERS
Languages : Good command of English and in Bahasa Malaysia
Computer Skills : Conversant in Microsoft Office – Words, Excel and PowerPoint.
Interest : Fishing, Reading, Stain Glass painting and other Art & Craft and working with unprivileged
children & youth
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12. NICOLE TAN BENG IM CURRICULUM VITAE
Reference
Name Address
Ms. Sophia Lim
Ex-Country Manager
Ex -Boots Healthcare Ptd Ltd.
Contact No.:012-2902952
Ms Jenny HongMs Jenny Hong
Pharmacist
Ex -Boots Healthcare Ptd Ltd.
Contact No.:012-3956188
Ms. Ho Yee Ning
QC Manager – Beverage line
LF Asia IDS Manufacturing Sdn. Bhd.
Lot 6, Persiaran Perusahaan Section 23,
Section 23 Shah Alam,
Selangor
Contact No.: 016-6572343
Email Address: hoyeening@lfasia com
Ms Lim Lee Ching
Senior Manager
Quality Assurance Department
LF Asia IDS Manufacturing Sdn. Bhd.
Lot 6, Persiaran Perusahaan Section 23,
Section 23 Shah Alam,
Selangor
Contact no.: 012-3162110
Email address: leechinglim@lfasia.com
Remuneration: RM6,500 (negotiable)
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