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NHS Inform:The right information for patients
NHS Inform is Scotland's national online health information resource managed by NHS 24. It provides information, tools, and services to help maintain health and wellbeing for people in Scotland. Usage has significantly increased, with monthly users rising from 45,000 to over 1.7 million and page views increasing from 132,000 to over 2.7 million. Popular features include the National Service Directory, Self-Help Guide, and health living guidance. The Self-Help Guide provides information on common symptoms and illnesses aligned with clinical practice. NHS Inform also partners with organizations like libraries to promote health literacy and self-management support across Scotland.
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NHS Inform:The right information for patients
- 1. The right information everytime CarolMcCambley, Stakeholder Engagement Manager, NHS 24
- 2. • Scotland's onlineHealth Information Resource • Managed by NHS 24 • Once for Scotland • Includes Self Help Guide and National Service Directory • Provides information, tools and services to help maintain health and wellbeing • Only site in UK which can provide full service
- 3. • Significant increasein those accessing NHS inform per month – 45K to 1.7 million • Page views have increased from 132K to 2.7 million (site improved UX) • National Service Directory & Self Help Guide among most popular features • Healthy Living Guidance Since Launch November 2016
- 4. Topics covered • Illnesses& Conditions • Test & Treatments • Symptoms & Self help • Healthy Living • Care, support & rights
- 5. Self Help Guide •Common symptoms and illness • Fully aligned to 111 clinical practice • Rigorous testing • Channel shift in practice
- 6. Guides Covered • Abdominalpain • Accessing medicines • Diarrhoea • Earache • Emergency contraception • Eye problems • Fever in Adults • Fever in Babies • Flu like illness • Hay fever • Lower back pain • Rash • Sore throat • Tick bites • Unrinary tract infection • Vomiting
- 7. National Service Directory •Provides statutory / quality assured information • One directory – many uses • Meet national and local needs • Click for Contact pilot • Governed Directory for H&SC across Scotland Partnership with Macmillan Cancer Support
- 9. • Key principlesof design • Personalised • Tailored • Save, share, print •Enables web content to be utilised quickly and efficiently as a means of follow up information Info for me
- 11. How can wesupport Scotland’s Libraries?
- 12. Partnerships A national strategicpartnership between the Health and Social Care Alliance Scotland, NHS Scotland, IRISS and public libraries was established early 2017 including: • Scottish Government • Midlothian Council • The Alliance • NHS 24 • NHS Education for Scotland • NHS Greater Glasgow & Clyde • IRISS
- 13. Partnerships During Self-Management Weekin October 2017, these organisations supported libraries to promote their contribution to self-management which included the creation of a health and care information toolkit. Getting the right information every time which would help to support libraries in all sectors to build their role in health literacy and self-management
- 14. Ayrshire & Arran •Collaborative working across NHS A&A librarians, Public health information service & Ayrshire Public libraries • Local leaflet produces and shared across NHS and Public libraries • Communication toolkit to support Libraries to promote available services • Presentation delivered to library staff • Digital assets distributed to all A&A libraries • Shortcut installed on all deskptop’s