Nextep Systems, founded in 2005 and headquartered in Troy, MI, specializes in cloud-based ordering solutions for the food service industry, including self-order kiosks and online/mobile ordering. The company has encountered challenges related to menu management, system integration, and customer support but has evolved to offer integrated solutions with a focus on ease of use and management for high-volume dining environments. Nextep also invests in innovation with multiple patents pending and maintains a dedicated implementation and support team to ensure customer success.

1. Kevin Varga
kvarga@nextepsystems.com
Software Architect
INTUITIVE. INNOVATIVE. INTEGRATED.
The Easiest Foodservice Technology Solution to Use and Manage

2. WHO WE ARE
Headquartered in Troy, MI
Founded in 2005 by Tommy Woycik
35 Employees
Cloud-based ordering solutions for the
food service industry
Self-order Kiosks
Online & Mobile Ordering
Digital Menu Displays
Point-of-Sale
Order Management
mynextep.net – Admin and Reporting
Two solutions
Foundation6 – Restaurants
Deli 1-2-3 - Grocery

3. WHERE WE STARTED
Develop intuitive ordering solution that anyone
can use without training
Started with self-order kiosks – NOT cloud-based
Initial markets
High-volume restaurants
Casinos
Stadiums & Arenas
Quick Service
Revenue
Customers purchased software licenses and
hardware with annual maintenance

4. CHALLENGES
Menu management
Tedious using a touch screen w/ on screen keyboard
Updating menus at multiple locations
Integration with 3rd party Point-of-Sales
Limited functionality
Limited support
Unstable
Markets
Casinos – Integration to multiple systems; limited leverage
Stadium and Arenas – Who pays for it?
Revenue
Up front costs too high for a customer base has low margin
Annual maintenance fees

5. WHERE WE ARE TODAY
Integrated ordering solutions that are easy to manage
Self-order Kiosks, Digital Menu Displays, Online and Mobile Ordering
Point-of-Sale, Order Management
mynextep.net – Web based management and reporting
Markets
Fast Casual Restaurants and Drive-thru
Corporate Dining
Grocery
Revenue
Software License Subscription (Initial 3-year)
Customers purchase hardware

6. TECHNOLOGY
mynextep.net
ASP.NET – C#
Microsoft SQL Server
XML Web Services
On-premise
C#
Adobe Flash (Customer facing)
Window Presentation Foundation (Employee facing)
XML (Data storage)
Online and Mobile Ordering w/ Responsive UI
HTML5/CSS3 - JavaScript
REST Service – C#

7. OVERVIEW
Online &
Mobile Ordering
mynextep.net
Location N
Location 2
Location 1

8. DEVELOPMENT TEAM
Developers
Work on all aspects of the product
No maintenance developers
Developers are responsible for fixing their bugs
All development is done in-house
Quality Assurance
Testing and release management
Innovation
2 Approved Patents
5 Patents Pending
3 Patents in the works
Recruiting
Finding talent is challenging – some success using recruiters

9. IMPLEMENTATION & SUPPORT
Implementation
Services team manages implementation from contract to go-live
Creative team designs and builds the ordering process
User Interfaces are branded
Hardware installation
Support
Call center
8am to 8pm – 7 days a week
24 x 7 available
Software Updates
Automated deployment to on premise installations
Customers are kept current
Deploy updates on a regular basis – minimum one per week

10. NEXT STEPS…
mynextep
HTML5/CSS3
JavaScript
Responsive UI
Kiosks & DMD
HTML5/CSS3
JavaScript

11. Q&A…Thank you!