1. Meals On Wheels Student Volunteer Manual
Written By: Red Raider Deliveries
The mission of this manual is to better recruit volunteers from the Texas Tech
student body.

2. Table of Contents
Introduction
 Introduction
 Roles of Volunteers
 Scope of Manual
Define the Roles of Volunteers
 Define the Roles
 Determine the Types of Volunteers You Need
 Describe Volunteer Positions
Recruit Volunteers
 Goals of Recruitment
 Sources of Recruiting
Recruiting Processes
 Contacting Student Organizations
 Informing of Positions Needed
 List of Student Organizations
Coordinating Student Volunteer Roles
 Opportunities for Service
Providing Proof of Service Hours
Providing Feedback

3. Introduction
We all want to contribute to our community and ensure that the elderly are taken care of by
providing them with the basic necessities it takes to live on a day-to-day basis. The Lubbock
community is a rich source of volunteers due to the vast student population that Texas Tech
and the surrounding educational community provides. This population has a high potential
to provide the Lubbock Chapter of Meals on Wheels with an excess amount of assistance to
serve the elderly in Lubbock with the proper nutritional assistance they need. It is the goal
of this recruitment manual to create a streamlined system in which the Lubbock Chapter of
Meals on Wheels can tap into the high volunteer potential of the Texas Tech University
student body.
Volunteer Roles
As the volunteers will all be recruited from the university it must be noted that schedules
can differdrastically dueto class schedules,part time jobsand other university activities that
college students often participate in. This can work in favor of the Meals on Wheels
organization due to the multiple roles that need to be filled in order to effectively carry out
day to day operations for funding, preparing, delivering and cleaning for the organization. It
will be important that the available times for students that volunteer be used in an effective
manner and not just forced into one time slot. Since Meals on Wheels has so many different
scopes of work done at different times of the day and students schedules vary vastly from
oneanother,the opportunityto build a cohesiverelationship with between the organizations
and Meals on Wheels is great. The main roles that will need to be filled for Meals on Wheels
are that of delivery drivers, food preparations, cleaning roles and fund raising roles.
Scope of Manual
The following manual will serveas a basisforcreating andmaintaining arevolving volunteer
program between various student organizations at Texas Tech and Meals on Wheels. The
manual will detail and outline how to effectively recruit within the Texas Tech student body
organizations. In addition, the manual will educate the Meals on Wheels staff of what is
needed from each organization to create an environment that is practical for students to
participate in.
Determine The Roles of Volunteers
Once you define how your organization plans to use volunteers, the next step is to
determine what your organization expects the volunteers to accomplish. Volunteers can
enhance service delivery and other scopes of work needed by Meals on Wheel, well beyond
delivering meals or cleaning tote bags. Also keep in mind that highly motivated Texas Tech
student body organization volunteers have to ability fill unique roles. You do not want to
duplicate or complicate efforts within your organization or with other organizations just to
use volunteers,student bodyvolunteers areknown forhaving the motivation andknow how

4. to achieve maximum performance with little oversight or assistance so keep in mind that
they can be used for quality job roles not just quantity volunteer roles. Set specific goals and
objectives for volunteer achievement, defining how volunteers will make a difference in
delivering meals, preparing meals, organizing routes, or even raising funds to finance Meals
on Wheels. Collegiate level students are known for their abilities to raise money for
organizations and causes in short amounts of times, take advantage of this by challenging
student volunteers to coordinate fun functions that will raise money for Meals on Wheels
such as golf tournaments, skeet shooting, trivia nights and even food drives. Review these
goals and objectives regularly and modify them if necessary. Over time, you will be able to
use data from volunteer achievements to show how the program has improved the Lubbock
Chapter for Meals on Wheels. The data will help you market your program and recruit new
volunteers.
Determine the Types of Volunteers You Need
Student organization volunteers can be divided into two types:
� General assistants, such as volunteers delivering meals or assisting in cleaning
� Skill-specific volunteers, such as route coordinators or event planners
You will need to determine which type or types of volunteers would benefit each job role
that is currently needed by the staff at Meals on Wheels. Volunteers can also be applied to
prospective roles based on the schedule constraints they are under. If they do not have the
time to run routes then they may be able to plan fundraising events or help recruit money
and services from the community. Or if one volunteer may not be able to make a route
everyday of the week maybe a group can so Meals on Wheels can dedicate one route to an
entire student organization.
Describe Volunteer Positions
After you decide how to use volunteers in your organization, you will need to write position
descriptions for the volunteer positions you’ve identified. Position descriptions are key
elements of a successful volunteer program. They help you screen, place, and evaluate
volunteers in a fair and reasonable way. Well-written volunteer position descriptions can
help volunteers screen themselves. Volunteers can tell whether they have the necessary
time, skills, and interest to perform the position tasks outlined. Almost any position can be
converted into a volunteer position, given the right structure, incentives, and volunteer
qualifications. Because volunteers play a different role than staff does, however, ensure that
you define the positions clearly. Volunteers who understand your organization’s
expectations will do a better joband feel more satisfied with their duties than will volunteers
who don’t understand their role. The
worksheet below breaks the volunteer position description down by its components and
definitions. It can help you develop meaningful position descriptions with achievable goals.
Below is an example spreadsheet of how this process can be achieved.

6. Goals of Recruitment
Developing a volunteer network can be crucial to an organization’s success. Volunteers are
often the heart and soul of an organization, providing services and performing tasks that
keep the organization alive. Many organizations including Meals on Wheels have more
volunteers than paid staff. Creating a competent staff of highly effective volunteers requires
a recruitment strategy. Volunteer recruitment means attracting and inviting people to
consider involvement with your organization. For the Meals on Wheels volunteer effort
with Texas Tech’s student organization our internal review will help you learn how this
effort can be achieved in a more streamlined manner the is ideal for both parties. You can
use this information to develop a volunteer recruitment plan. This manual will detail a
strategy for developing your message; and finding, selecting, and screening volunteers in
order to place them in the correct volunteer activities.
Develop Your Message
In relation to the Texas Tech student body it is crucial the Meals on Wheels promote the
organization as one that is fluid and willing to make an effort to work with differing
schedules in any way possible that way a wider range of volunteers is attracted to the
organization. Since Meals on Wheels constantly has activities going on throughout the day
this should not be an issue. Organizations that are not able to capitalize on the rich source
of volunteering that a student body holds are usually ineffective due to a lack of ability to
coordinate the different schedules that student have. Meals on Wheels must ensure
volunteers that the different times they are able to volunteer can be worked with and
coordinated with the Meals on Wheels staff to make the image of volunteering for Meals on
Wheels a more attractive opportunity. Also keep in mind other normal efforts that do not
necessarily pertain to the student body but to the volunteer staff as a whole are also
effective on improving the message that is sent out to potential volunteers.
One way to make your image more welcoming to volunteers is to make volunteers visible
throughout the organization. Use a public bulletin board to promote news about
volunteers. Decorate it with photographs and include a pocket for flyers on volunteer
opportunities. If your organization is affiliated with a house of worship or other
organization that has a regular bulletin or newsletter, ask the editor about running a
regular column profiling volunteers and their work.
Sources of Recruiting
With a clearly defined message of what is needed out of volunteers, what volunteers can
expect from Meals on Wheels and an effective message that makes volunteering for Meals
on Wheels an attractive opportunity the staff is now ready to address sources of recruiting.
Community service benefits the students, the community, and the organizations in which
Students volunteer. Many student body organizations require community service for
students to graduate.
These students may develop a lifelong dedication to community support and Meals on
Wheels based on the experiences they have developed while serving. In addition, when
students become interested in a cause, they may motivate their parents to donate time and

7. money. College students can offer professional-level services, with a connection to
university resources and, often, academic supervision. The main resources we will focus on
from a student body organization standpoint include national honor societies,
departmental organizations, professional and social fraternities and sororities. Campus
religious clubs, such as Lutheran Student Fellowship, Wesley Foundation, Christians at
Tech and Tech Cru are other potential resources for locating volunteers. It is important to
reach out to these organizations the beginning of every semester to start the recruitment
process as this is when student organizations normally start to develop community
involvement strategies and inform members off required community service obligations
for group membership. The student organizations that have expressed interest are as
follows:
Contact List:
Phi Upsilon Omicron Vanessa Garcia vanessa.garcia@ttu.edu
Arnold Air Society Vincent Santini vincent.santini@ttu.edu
Collegiate 100 Udeme Okon udeme.okon@ttu.edu
Block n Bridle Kirby Vineyard kirby.vineyard@ttu.edu
Meat Science Association Chad Vander-Linden chad.vander-linden@ttu.edu
Gamma Beta Phi Megan Kuhl gbpttuservice@gmail.com
Another great source for contacting various student organizations is the student
organization website for Texas Tech:
http://www.ttu.edu/campus-life/student-life/student-organizations.php
which gives officers and points of contact for the various students’ bodies on campus.

8. Getting Involved with Meals On Wheels
Written By: Red Raider Deliveries
The mission of this manual is to instruct organizations of how to get involved with
Meals on Wheels.

9. Table of Contents
 Orientation of Volunteers and Organizations
 Coordinating Student Volunteer Roles
 Opportunities for Service
 Providing Proof of Service Hours
 Providing Feedback

10. Orientation of Volunteers
Due to large number of students that will need to be orientated before they are able to
perform any action with meals on wheels a larger room will be needed. At the beginning of
the semester the each organization should host a guest speaker from Meals on Wheels that
can orientate students at the meeting. This will allow all students for the organization that
want to participate to be involved and allow better coordination and communication
between Meals on Wheels and the organization's liaison. Prior to Orientation all students
who want to participate should e-mail their proof of insurance and driver's license to the
office.
Coordinating Student Volunteer Roles
Meals on Wheels is non-government funded, which means they could always use well-
designed fundraisers. Organizations that are looking for service events can help organize,
run, or donate labor to Meals on Wheels for fundraisers. Fundraisers can be anything from
dog food drives to a 5k run. All of which will help Meals on Wheels provide for their current
routes or even expand. The more the volunteers are able to provide for Meals on Wheels
the greater the need for stocking, organizing, and shuffling supplies. Once a month
volunteers can come in and organize/restock the storage and supply rooms. Organizations
can take over route for a day or two per week. This would allow more houses to be placed
on Meals on Wheels plan. All lunch totes must be cleaned each day after deliveries are
completed. Currently one man does all this work, it can be scheduled to have volunteers
come in and help clean these food bags.
Proof of Volunteers Hours
When driving volunteers return to the Meals on Wheels center to turn in their lunch bag
the front desk can sign the route was completed and the time it took. The routes are
designed to be completed in a single hour. For each route completed an hour of service
would be recorded. Should an organization plan and organize a fundraiser a Meals on
Wheels associate will ne to be there to ensure they are represented accordingly. This
representative whether an official worker or seasoned volunteer can sign off for the hours
completed and a job well done.
Opportunities for Service
Aside from adopting a route and delivering food, helping clean food totes, and moving
supplies around in storage. Meals on Wheels hold many holiday fundraising events, year
round baked goods for sale (including pecan pie and frozen quiche), and their big events.
Each year Meals on Wheels hosts their Mardi Gras fundraiser and Big Wheels event. These
events ALWAYS need volunteers, this is a great event that helps provide funding for Meals
on Wheels all year. Both events are not only very productive they are also extremely fun.
Mardi Gras event has thirty-eight food booths, a silent auction, and live music.

11. Providing Feedback
Meals on Wheels is a service agency that is heavily dependent on its volunteers. It is
because of this that Meals on Wheels keeps an open line of communication for feedback. A
fluent flow of communication between volunteers and Meals on Wheels is what keeps
Meals on Wheels improving. A liaison for your organization should be selected and be the
contact for Meals on Wheels. Any suggestions, concerns, or praise should flow through one
liaison. By using one liaison multiple people and comments will not slam Meals on Wheels.
As well as make it easier for Meals on Wheels to get into touch with people in the
organization when it comes to concerns.