Session D1 at International Forum for Quality and Safety in Healthcare, Paris 10 April 2014.
This is a Pecha Kucha style presentation, which is a series of 20 slides, each running for 20 seconds, a total of 6 minutes and 40 seconds.
iWantGreatCare's 7th National Symposium - Building fantastic staff morale, improving quality and reducing costs - took place on Tuesday 21st June at The King's Fund, London.
NHS leaders share their experiences of how they are building excellence in their Trust, reducing costs and growing staff morale by listening to the voice of the patient.
View the slides from these well-regarded delegates:
Alwen Williams, Chief Exective, Barts Health NHS Trust
David Behan, Chief Executive, Care Quality Commission
Dr Nadeem Moghal, Medical Director, Barking, Havering and Redbridge University Hospitals NHS Trust
Liz Mouland, Chief Nurse, First Community Health and Care
Jeremy Howick, clinical epidemiologist and philosopher
The document discusses the importance of will and leadership in driving quality improvement efforts in healthcare. It notes that some clinicians express discomfort with quality improvement data and initiatives. It emphasizes that creating the right culture where people feel safe to change is important to encouraging improvement. Measurement is discussed as a key part of improvement work. Leadership must establish a clear mission and strategy to align improvement projects and individual goals. Auditing practices and implementing changes is part of the ongoing improvement cycle.
CCHMC Nursing Grand Rounds - 2016 Myers- CoproductionSarah Staff Myers
This document summarizes a presentation about co-production and lessons learned from another quality improvement network called ImproveCareNow.
The key points are:
1) Co-production is producing improvements to care together with patients, families, clinicians and researchers as equal partners. It requires a culture change where everyone contributes as care improvers.
2) ImproveCareNow involved parents in their network leadership and saw benefits like leveraging professional experiences to help implement ideas. They started small by engaging a few parents on local projects.
3) To get started with co-production, teams can identify champions, engage a few interested parents on small tests of change, and make participation meaningful by respecting all expertise. Starting the
This presentation described the experience of the University of South Carolina School of Medicine's Rehabilitation Counseling program in implementing an SBIRT curriculum in an interdisciplinary setting.
This document outlines an agenda for a conference on applying behavioural insights to improve healthcare. The objectives are to help attendees understand the concept of "nudging" and how behavioural insights can be applied in clinical settings. Presentations will cover topics like understanding and changing behaviour using insights from psychology. Attendees will learn how to apply these insights to specify target behaviours, understand what influences behaviours using models like COM-B, and design interventions using techniques like simplifying messages and leveraging social influences. The goal is to encourage attendees to implement what they learn back in their own organizations.
School for Health and Care Radicals 2016: Programme GuideHorizons NHS
Welcome to the School for Health and Care Radicals. This Programme Guide will help you make the most of your studies and your time. We will try to anticipate – and answer – some of your questions, and offer some tools and suggestions that will help you translate your learning into action.
The 2016 School starts on 4th February at 14:30-16:00 and runs for 5 weeks.
You can find out more about the School and register for our 2016 programme by copying and pasting this link into your browser: http://www.theedge.nhsiq.nhs.uk/school/
Follow the School on Twitter @School4Radicals and using the hashtag #SHCR
The document discusses health coaching for people with long-term conditions. It describes health coaching as helping people gain skills and confidence to participate actively in their care by setting self-determined goals. Health coaching training builds communication and behavior change skills into clinical practice. Evaluations show benefits for patients like increased motivation and satisfaction, and benefits for clinicians like more effective consultations and job satisfaction. However, health coaching requires clinicians to be open to changing from a biomedical to patient-empowerment model, which can be a challenging cultural shift.
Therapeutic work with CYP who have been sexually abused and assaulted camhs t...NHSECYPMH
We are a specialist post sexual abuse team in a CAMH service. Post abuse work is sometimes seen as “not CAMHS business”. Future in Mind proposal 24 is clear that it is.
iWantGreatCare's 7th National Symposium - Building fantastic staff morale, improving quality and reducing costs - took place on Tuesday 21st June at The King's Fund, London.
NHS leaders share their experiences of how they are building excellence in their Trust, reducing costs and growing staff morale by listening to the voice of the patient.
View the slides from these well-regarded delegates:
Alwen Williams, Chief Exective, Barts Health NHS Trust
David Behan, Chief Executive, Care Quality Commission
Dr Nadeem Moghal, Medical Director, Barking, Havering and Redbridge University Hospitals NHS Trust
Liz Mouland, Chief Nurse, First Community Health and Care
Jeremy Howick, clinical epidemiologist and philosopher
The document discusses the importance of will and leadership in driving quality improvement efforts in healthcare. It notes that some clinicians express discomfort with quality improvement data and initiatives. It emphasizes that creating the right culture where people feel safe to change is important to encouraging improvement. Measurement is discussed as a key part of improvement work. Leadership must establish a clear mission and strategy to align improvement projects and individual goals. Auditing practices and implementing changes is part of the ongoing improvement cycle.
CCHMC Nursing Grand Rounds - 2016 Myers- CoproductionSarah Staff Myers
This document summarizes a presentation about co-production and lessons learned from another quality improvement network called ImproveCareNow.
The key points are:
1) Co-production is producing improvements to care together with patients, families, clinicians and researchers as equal partners. It requires a culture change where everyone contributes as care improvers.
2) ImproveCareNow involved parents in their network leadership and saw benefits like leveraging professional experiences to help implement ideas. They started small by engaging a few parents on local projects.
3) To get started with co-production, teams can identify champions, engage a few interested parents on small tests of change, and make participation meaningful by respecting all expertise. Starting the
This presentation described the experience of the University of South Carolina School of Medicine's Rehabilitation Counseling program in implementing an SBIRT curriculum in an interdisciplinary setting.
This document outlines an agenda for a conference on applying behavioural insights to improve healthcare. The objectives are to help attendees understand the concept of "nudging" and how behavioural insights can be applied in clinical settings. Presentations will cover topics like understanding and changing behaviour using insights from psychology. Attendees will learn how to apply these insights to specify target behaviours, understand what influences behaviours using models like COM-B, and design interventions using techniques like simplifying messages and leveraging social influences. The goal is to encourage attendees to implement what they learn back in their own organizations.
School for Health and Care Radicals 2016: Programme GuideHorizons NHS
Welcome to the School for Health and Care Radicals. This Programme Guide will help you make the most of your studies and your time. We will try to anticipate – and answer – some of your questions, and offer some tools and suggestions that will help you translate your learning into action.
The 2016 School starts on 4th February at 14:30-16:00 and runs for 5 weeks.
You can find out more about the School and register for our 2016 programme by copying and pasting this link into your browser: http://www.theedge.nhsiq.nhs.uk/school/
Follow the School on Twitter @School4Radicals and using the hashtag #SHCR
The document discusses health coaching for people with long-term conditions. It describes health coaching as helping people gain skills and confidence to participate actively in their care by setting self-determined goals. Health coaching training builds communication and behavior change skills into clinical practice. Evaluations show benefits for patients like increased motivation and satisfaction, and benefits for clinicians like more effective consultations and job satisfaction. However, health coaching requires clinicians to be open to changing from a biomedical to patient-empowerment model, which can be a challenging cultural shift.
Therapeutic work with CYP who have been sexually abused and assaulted camhs t...NHSECYPMH
We are a specialist post sexual abuse team in a CAMH service. Post abuse work is sometimes seen as “not CAMHS business”. Future in Mind proposal 24 is clear that it is.
Inside Outlook Research and Planning Pty LtdLouise Tracy
Outlook Research & Planning is a qualitative research firm led by Louise Tracy that has conducted over 1,000 projects across various industries over 30 years. Louise developed exclusive techniques for stimulating deeper insights. She pioneered new methods in healthcare research. Case studies describe projects on men's health, pain management, and contraception that achieved impactful outcomes for pharmaceutical clients through innovative qualitative approaches. The document outlines Outlook's areas of expertise and range of qualitative methodologies used to understand consumer behaviors and attitudes.
The webinar series discussed initiatives that have improved patient experience. Representatives from three organizations presented their successful programs: 1) NHS Arden Commissioning Support discussed their "Choose Well, Feel Well" public engagement campaign, 2) Northern Devon Healthcare Trust discussed the benefits of their early resolution complaints process, and 3) The Ipswich Hospital NHS Trust and Captive Health discussed their staff engagement program using a mobile app for real-time patient experience reporting. The webinar focused on celebrating success and sharing best practices in patient experience.
Outcomes for children and young people seen in specialist mental health servicesNHSECYPMH
This workshop aims to enable viewers to take evidence from recent research as well as the collective ‘on the ground’ learning from the Child Outcomes Research Consortium (CORC) members and apply it to their service or individual practice in order to improve mental health outcomes for children and young people.
This document summarizes an art therapy intervention called "In Beauty May You Walk" that was found to be highly engaging for participants in addiction treatment. The intervention utilizes mindfulness, nature/green psychology, and art making to reduce stress and increase enjoyment. It involves having participants relax while listening to a Navajo chant, then creating a drawing or collage to represent their journey. The intervention can be used individually or in a group setting and measured for effectiveness using the MRATI assessment tool.
The document announces a free members-only forum hosted by the National Eating Disorders Collaboration (NEDC) to be held on June 22nd, 2015 at the National Convention Centre in Canberra. The event will showcase knowledge building and research in eating disorders through presentations from experts, workshops, and networking opportunities. Attendees can participate in sessions on prevention and early intervention, treatment outcomes, responsible health messaging, lived experience of recovery, and workforce training. Registration is open online or via mail and accommodations have been reserved for attendees.
Implementation fo the new Future StandardsNHS England
The document discusses the implementation of new Future Nurse Standards in the United Kingdom. It provides summaries from several presenters at a session on the new standards:
1) Andrea Sutcliffe from the Nursing and Midwifery Council discussed the development of the new standards to define the knowledge and skills needed for nurses. She emphasized that the standards raise ambitions for nursing and focus on person-centered care.
2) Professor Dame Jill Macleod Clark discussed both opportunities and challenges of implementing the standards. She stressed the need to transform clinical placements and support current nurses.
3) Professor Margaret Rowe and Dr. Elaine Inglesby Burke discussed their work developing the new curriculum in collaboration with practice partners
East Midlands Emergency Department Safety Huddle Collaborative (May 2018)Damian Roland
This document describes a meeting to discuss implementing safety huddles across emergency and maternity departments. The goals are to improve communication, situational awareness, and teamwork to better recognize deteriorating patients. Participants will discuss defining problems, leadership, and local change. Presentations will outline plans for safety huddles with the aim of taking ideas forward to reduce medical errors and patient harm through early detection of worsening conditions. Effective communication and recognizing deterioration early can significantly reduce mortality rates.
The document discusses a webinar series from the Patient Experience Network (PEN) focusing on what is working well in patient experience. The webinars will cover various initiatives and case studies from the UK that have improved patient experience. They will discuss topics like initiatives driven by passion, the importance of organizational support, measuring impact, and partnership working. The webinars are part of promoting the PEN National Awards which recognize excellence in patient experience.
This workshop brought together, for the first time, the pioneers and the partner organisations of the Integrated Care and Support programme. It focused on building a learning community that will help develop, share and spread knowledge and solutions at scale and pace across the country.
More information: http://www.nhsiq.nhs.uk/news-events/events/integrated-care-and-support-pioneers-inaugural-workshop.aspx
More about the integrated care and support pioneers programme: http://www.nhsiq.nhs.uk/7862.aspx
This document outlines a webinar series from the Patient Experience Network (PEN) discussing initiatives that have improved patient experience. The webinars will feature presentations on a homeless hospital discharge program in the UK that improved outcomes for homeless patients, and a digital platform called Patient Connect and Staff Connect that provides personalized health information and engagement tools. The webinar series runs from September to November 2015 and invites attendees to learn about successful approaches to enhancing patient experience.
PEN, Patient Experience Network, NHS IQ, NHS Improving Quality, Ruth Evans, Patient Experience, Lesly Goodman, Samina Allie, Rachel White, NHS England, Midlands and Lancashire CSU, Black Country Partnerships NHS Foundation Trust, Using insight across a health system to improve care, What's the story with storytelling within the NHS, Digital story telling workshops
The document discusses knowledge management strategies and practices in the NHS. It provides examples of how NHS organizations are:
1. Using chief knowledge officers and knowledge management tools to improve quality, patient safety, and productivity by sharing best practices.
2. Conducting after action reviews and knowledge retention activities to learn from past experiences and ensure important insights are not lost when staff leave.
3. Partnering with libraries to capture and disseminate evidence and data that supports clinical effectiveness and decision making.
Session D - Putting words into action: Using simulation to develop key commun...JaspreetBhogal
This document summarizes a project to develop communication skills training for nursing students using simulation. Actors were trained to portray patients in scenarios covering topics like end-of-life care, distress, and communication challenges. Students participated in 2-hour sessions before clinical placements. Evaluations found both participants and observers significantly increased confidence in communication skills. Students, actors, and facilitators provided positive feedback on the sessions' benefits. Publications resulted from the project, which aimed to meet standards for nursing communication competencies.
This document summarizes a conference on harnessing health and wellbeing in older age. It discusses:
1) Presentations from experts on using innovation and collaboration across sectors to improve outcomes for older adults, such as developing digital health tools and exercise programs to prevent falls and strokes.
2) The concept of an "innovation ecosystem" to deliver solutions that improve lives and how these solutions can be scaled up. Examples of specific innovations developed in the North of England are mentioned.
3) The need for a common outcomes framework and additional funding to support preventative programs and a focus on living well in older age rather than just treating illness.
4) Systems leadership approaches that focus on relationships and influence to
This document provides information about the "Patient Adherence and Compliance Masterclass" conference organized by Fleming Europe on February 25-26, 2016 in Amsterdam. The two-day conference will address improving patient adherence through collaboration between various stakeholders in healthcare. Day 1 will focus on understanding non-adherence from the patient perspective and exploring digital solutions. Day 2 will discuss stakeholder cooperation and ways to create effective patient support teams. The event will feature a diverse speaker panel of industry executives, medical professionals, and patient advocates.
This document summarizes a two-day masterclass on patient adherence and compliance organized by Fleming Europe. Day 1 will feature discussions on understanding adherence from the patient's perspective, patient empowerment, preparing for effective patient engagement, the challenges of living with a chronic illness, and using digital media and mHealth to improve adherence. Day 2 will focus on stakeholder collaboration to improve adherence, an award-winning case study on connecting nurses, and pharmacy-based interventions. The event will bring together patients, medical professionals, pharmaceutical industry representatives, and others to discuss improving medication adherence.
NHS Improving Quality was invited to take part in a recently held event that celebrated the work that is being done in partnership between the Pennine Acute Hospitals NHS Trust and AQuA to deliver a Quality Improvement Methodologies Programme (QuIMP).
Gillian Phazey, Learning and Organisational Development Manager at Pennine Acute Hospitals NHS Trust explains:
'The Learning and Organisational Development and Governance teams at the Pennine Acute Hospitals NHS Trust have been working collaboratively with AQuA to deliver a Quality Improvement Methodologies Programme (QuIMP) to support staff in developing knowledge and skills in this topic. The programme has been specifically designed to support colleagues wanting to gain an introduction to the fundamentals and concepts of quality improvement. So far, two cohorts of staff, from clinical and non-clinical areas of the Trust have completed the programme, and have completed quality improvement projects in their own work area to apply their knowledge. On 17th July a celebration event was held for cohort 2 where staff presented their work in poster or presentation form, the aim of which is to share and spread learning across the Trust. Projects were wide ranging, from introducing new processes to reduce complaints and drug errors, to improving patient experience by implementing new tools and techniques. The day was a great success with the Chief Executive and Chief Nurse in attendance. The Trust is highly supportive of this approach in equipping staff with these important techniques, and the programme supports not only our internal quality agenda and objectives, but more widely responds to the recommendations of the Berwick report. The next cohort is starting in September this year.'
Fiona Thow, Patient Safety Collaborative Delivery Lead at NHS Improving Quality delivered a keynote speech, (link to presentation slides) providing a national perspective on the plans for improving patient safety and took the opportunity to introduce the national safety collaboratives. She also highlighted the need for organisations and individuals to think differently about safety for both patients and staff.
Our Learning Health Community: So Much to Celebrate!Sarah Staff Myers
The document summarizes a virtual meeting of the ImproveCareNow Network. It begins with welcoming remarks and instructions for participants. It then discusses the goals of improving knowledge of the network and opportunities for involvement. Several accomplishments of the network are highlighted, including improved clinical outcomes, national recognition, new research studies, and opportunities for connection. Key groups within the network, such as the psychosocial professionals group and parent and patient partners, are also summarized. The document provides an overview of the ImproveCareNow Network and opportunities to get more involved.
Inside Outlook Research and Planning Pty LtdLouise Tracy
Outlook Research & Planning is a qualitative research firm led by Louise Tracy that has conducted over 1,000 projects across various industries over 30 years. Louise developed exclusive techniques for stimulating deeper insights. She pioneered new methods in healthcare research. Case studies describe projects on men's health, pain management, and contraception that achieved impactful outcomes for pharmaceutical clients through innovative qualitative approaches. The document outlines Outlook's areas of expertise and range of qualitative methodologies used to understand consumer behaviors and attitudes.
The webinar series discussed initiatives that have improved patient experience. Representatives from three organizations presented their successful programs: 1) NHS Arden Commissioning Support discussed their "Choose Well, Feel Well" public engagement campaign, 2) Northern Devon Healthcare Trust discussed the benefits of their early resolution complaints process, and 3) The Ipswich Hospital NHS Trust and Captive Health discussed their staff engagement program using a mobile app for real-time patient experience reporting. The webinar focused on celebrating success and sharing best practices in patient experience.
Outcomes for children and young people seen in specialist mental health servicesNHSECYPMH
This workshop aims to enable viewers to take evidence from recent research as well as the collective ‘on the ground’ learning from the Child Outcomes Research Consortium (CORC) members and apply it to their service or individual practice in order to improve mental health outcomes for children and young people.
This document summarizes an art therapy intervention called "In Beauty May You Walk" that was found to be highly engaging for participants in addiction treatment. The intervention utilizes mindfulness, nature/green psychology, and art making to reduce stress and increase enjoyment. It involves having participants relax while listening to a Navajo chant, then creating a drawing or collage to represent their journey. The intervention can be used individually or in a group setting and measured for effectiveness using the MRATI assessment tool.
The document announces a free members-only forum hosted by the National Eating Disorders Collaboration (NEDC) to be held on June 22nd, 2015 at the National Convention Centre in Canberra. The event will showcase knowledge building and research in eating disorders through presentations from experts, workshops, and networking opportunities. Attendees can participate in sessions on prevention and early intervention, treatment outcomes, responsible health messaging, lived experience of recovery, and workforce training. Registration is open online or via mail and accommodations have been reserved for attendees.
Implementation fo the new Future StandardsNHS England
The document discusses the implementation of new Future Nurse Standards in the United Kingdom. It provides summaries from several presenters at a session on the new standards:
1) Andrea Sutcliffe from the Nursing and Midwifery Council discussed the development of the new standards to define the knowledge and skills needed for nurses. She emphasized that the standards raise ambitions for nursing and focus on person-centered care.
2) Professor Dame Jill Macleod Clark discussed both opportunities and challenges of implementing the standards. She stressed the need to transform clinical placements and support current nurses.
3) Professor Margaret Rowe and Dr. Elaine Inglesby Burke discussed their work developing the new curriculum in collaboration with practice partners
East Midlands Emergency Department Safety Huddle Collaborative (May 2018)Damian Roland
This document describes a meeting to discuss implementing safety huddles across emergency and maternity departments. The goals are to improve communication, situational awareness, and teamwork to better recognize deteriorating patients. Participants will discuss defining problems, leadership, and local change. Presentations will outline plans for safety huddles with the aim of taking ideas forward to reduce medical errors and patient harm through early detection of worsening conditions. Effective communication and recognizing deterioration early can significantly reduce mortality rates.
The document discusses a webinar series from the Patient Experience Network (PEN) focusing on what is working well in patient experience. The webinars will cover various initiatives and case studies from the UK that have improved patient experience. They will discuss topics like initiatives driven by passion, the importance of organizational support, measuring impact, and partnership working. The webinars are part of promoting the PEN National Awards which recognize excellence in patient experience.
This workshop brought together, for the first time, the pioneers and the partner organisations of the Integrated Care and Support programme. It focused on building a learning community that will help develop, share and spread knowledge and solutions at scale and pace across the country.
More information: http://www.nhsiq.nhs.uk/news-events/events/integrated-care-and-support-pioneers-inaugural-workshop.aspx
More about the integrated care and support pioneers programme: http://www.nhsiq.nhs.uk/7862.aspx
This document outlines a webinar series from the Patient Experience Network (PEN) discussing initiatives that have improved patient experience. The webinars will feature presentations on a homeless hospital discharge program in the UK that improved outcomes for homeless patients, and a digital platform called Patient Connect and Staff Connect that provides personalized health information and engagement tools. The webinar series runs from September to November 2015 and invites attendees to learn about successful approaches to enhancing patient experience.
PEN, Patient Experience Network, NHS IQ, NHS Improving Quality, Ruth Evans, Patient Experience, Lesly Goodman, Samina Allie, Rachel White, NHS England, Midlands and Lancashire CSU, Black Country Partnerships NHS Foundation Trust, Using insight across a health system to improve care, What's the story with storytelling within the NHS, Digital story telling workshops
The document discusses knowledge management strategies and practices in the NHS. It provides examples of how NHS organizations are:
1. Using chief knowledge officers and knowledge management tools to improve quality, patient safety, and productivity by sharing best practices.
2. Conducting after action reviews and knowledge retention activities to learn from past experiences and ensure important insights are not lost when staff leave.
3. Partnering with libraries to capture and disseminate evidence and data that supports clinical effectiveness and decision making.
Session D - Putting words into action: Using simulation to develop key commun...JaspreetBhogal
This document summarizes a project to develop communication skills training for nursing students using simulation. Actors were trained to portray patients in scenarios covering topics like end-of-life care, distress, and communication challenges. Students participated in 2-hour sessions before clinical placements. Evaluations found both participants and observers significantly increased confidence in communication skills. Students, actors, and facilitators provided positive feedback on the sessions' benefits. Publications resulted from the project, which aimed to meet standards for nursing communication competencies.
This document summarizes a conference on harnessing health and wellbeing in older age. It discusses:
1) Presentations from experts on using innovation and collaboration across sectors to improve outcomes for older adults, such as developing digital health tools and exercise programs to prevent falls and strokes.
2) The concept of an "innovation ecosystem" to deliver solutions that improve lives and how these solutions can be scaled up. Examples of specific innovations developed in the North of England are mentioned.
3) The need for a common outcomes framework and additional funding to support preventative programs and a focus on living well in older age rather than just treating illness.
4) Systems leadership approaches that focus on relationships and influence to
This document provides information about the "Patient Adherence and Compliance Masterclass" conference organized by Fleming Europe on February 25-26, 2016 in Amsterdam. The two-day conference will address improving patient adherence through collaboration between various stakeholders in healthcare. Day 1 will focus on understanding non-adherence from the patient perspective and exploring digital solutions. Day 2 will discuss stakeholder cooperation and ways to create effective patient support teams. The event will feature a diverse speaker panel of industry executives, medical professionals, and patient advocates.
This document summarizes a two-day masterclass on patient adherence and compliance organized by Fleming Europe. Day 1 will feature discussions on understanding adherence from the patient's perspective, patient empowerment, preparing for effective patient engagement, the challenges of living with a chronic illness, and using digital media and mHealth to improve adherence. Day 2 will focus on stakeholder collaboration to improve adherence, an award-winning case study on connecting nurses, and pharmacy-based interventions. The event will bring together patients, medical professionals, pharmaceutical industry representatives, and others to discuss improving medication adherence.
NHS Improving Quality was invited to take part in a recently held event that celebrated the work that is being done in partnership between the Pennine Acute Hospitals NHS Trust and AQuA to deliver a Quality Improvement Methodologies Programme (QuIMP).
Gillian Phazey, Learning and Organisational Development Manager at Pennine Acute Hospitals NHS Trust explains:
'The Learning and Organisational Development and Governance teams at the Pennine Acute Hospitals NHS Trust have been working collaboratively with AQuA to deliver a Quality Improvement Methodologies Programme (QuIMP) to support staff in developing knowledge and skills in this topic. The programme has been specifically designed to support colleagues wanting to gain an introduction to the fundamentals and concepts of quality improvement. So far, two cohorts of staff, from clinical and non-clinical areas of the Trust have completed the programme, and have completed quality improvement projects in their own work area to apply their knowledge. On 17th July a celebration event was held for cohort 2 where staff presented their work in poster or presentation form, the aim of which is to share and spread learning across the Trust. Projects were wide ranging, from introducing new processes to reduce complaints and drug errors, to improving patient experience by implementing new tools and techniques. The day was a great success with the Chief Executive and Chief Nurse in attendance. The Trust is highly supportive of this approach in equipping staff with these important techniques, and the programme supports not only our internal quality agenda and objectives, but more widely responds to the recommendations of the Berwick report. The next cohort is starting in September this year.'
Fiona Thow, Patient Safety Collaborative Delivery Lead at NHS Improving Quality delivered a keynote speech, (link to presentation slides) providing a national perspective on the plans for improving patient safety and took the opportunity to introduce the national safety collaboratives. She also highlighted the need for organisations and individuals to think differently about safety for both patients and staff.
Our Learning Health Community: So Much to Celebrate!Sarah Staff Myers
The document summarizes a virtual meeting of the ImproveCareNow Network. It begins with welcoming remarks and instructions for participants. It then discusses the goals of improving knowledge of the network and opportunities for involvement. Several accomplishments of the network are highlighted, including improved clinical outcomes, national recognition, new research studies, and opportunities for connection. Key groups within the network, such as the psychosocial professionals group and parent and patient partners, are also summarized. The document provides an overview of the ImproveCareNow Network and opportunities to get more involved.
As new payment models emerge that emphasize value over volume, providers are being compelled to look more closely at how to motivate patients—especially those with multiple chronic conditions—to actively manage their care, make better decisions and change behaviors. This editorial webinar will explore the relationships between engagement and improved health outcomes, greater patient satisfaction and better resource utilization. Our panel of experts will share proven strategies for building patients' confidence, disseminating self-management tools and making the best use of your care team.
Kathmandu Medical College (KMC) was established in 1997 with the goal of providing high-quality and accessible medical education and healthcare. It has over 10 faculty members in its Department of Obstetrics and Gynecology, which sees over 75 patients daily and performs 95 surgeries per month. KMC emphasizes using modern teaching methods like problem-based learning and aims to continually improve its education and care. It faces challenges in enhancing practical training and developing new competency-based assessment models.
Person-centred care -10 years of research and practiceHelen Crisp
Helen Crisp presented on building evidence to support person-centered care. She discussed challenges like staff perceptions that they already provide person-centered care and the weak evidence base. Effective approaches include motivational interviewing, goal setting, peer support, and shared decision aids. Benefits include improved patient outcomes and satisfaction, as well as potential cost savings. Key lessons are that approaches must fit local contexts, challenge both staff and patients, involve training, and have clear goals and evaluation plans. Future research areas include better outcome measurement, changing professional roles, community support contributions, and cost-effectiveness studies.
The document discusses Theodore Levitt's quote that creativity involves thinking up new things while innovation is doing new things. It then provides examples of innovations in nursing education, clinical practice, and other areas to improve patient care and outcomes. Some innovations discussed include use of technology like e-learning, high-fidelity simulators, evidence-based practice, and achieving Magnet hospital status.
Similar to New improvers transforming healthcare (20)
The document discusses factors that contribute to successful change agents or "boat rockers". It identifies four key things: 1) having a strong sense of self-efficacy or belief in one's ability to create change; 2) being able to join forces with others to take action; 3) being able to achieve small wins which build momentum; and 4) viewing obstacles as challenges to overcome rather than barriers. Building self-efficacy involves tactics like starting with small, achievable changes and reframing failures as learning opportunities. Social support and learning from exemplars are also discussed.
Stopping over-medication of People with Learning Disabilities
(STOMPLD) 2016.
Reducing Inappropriate Psychotropic Drugs in People with a Learning Disability in General Practice and Hospitals in 2016.
The document discusses how change is happening more rapidly, with projects now lasting 30-60 days rather than years. It also discusses how power is shifting away from hierarchies and centralized control to networks and relationships. Leaders are needed who can operate from the "edge" and empower others through open relationships rather than closed transactions. Rebels are needed who can disrupt and challenge the status quo in a responsible way to drive innovation and new ways of thinking.
The greatest pleasure in life is doing what people say you cannot do. Anonymo...NHS Improving Quality
The document discusses issues with diagnosing and managing patients with respiratory conditions like COPD, asthma, and heart failure in primary care settings, noting evidence of high rates of misdiagnosis, underdiagnosis of comorbidities, and fragmented services. It proposes a new enhanced care/case management service called the "Breathlessness Service" to provide more coordinated care to improve outcomes for these patients experiencing breathlessness. Case studies are presented showing how the new service achieved better diagnoses and management of patients' conditions.
Presentation slides Frailty: building understanding, empathy and the skills t...NHS Improving Quality
Frailty: building understanding, empathy and the skills to support self-care
Guest speaker:Dr Dawn Moody, Director - Fusion48
An opportunity to learn about some innovative approaches to making the health and care workforce 'Fit for Frailty'* (*British Geriatrics Society 2015).
Learning outcomes:
To explore the Frailty Fulcrum as a tool for holistic assessment and management of frailty
To hear how Virtual Reality is being used to build empathy for older people living with frailty
To learn about the impact of a county-wide, multi-agency, multi-professional training an toolkit for care professionals working with older people
Resources:www.fusion48.net
Self-management in the community and on the Internet - Presentation 22nd Marc...NHS Improving Quality
LTC Lunch & Learn webinar:- 22nd March 2016
Presenter:- Pete Moore, Educator, Author & Pain Toolkit Trainer
As pain is the most daily health problem reported to a GP-
Developing a national pain strategy- reviews from around the world
Electronic Palliative Care Coordination Systems (EPaCCS): Improving Patient C...NHS Improving Quality
Speaker slides from the national conference, 'Electronic Palliative Care Coordination Systems (EPaCCS): Improving Patient Care at End of Life', 17 March 2016
Fire service as an asset: providing telecare support in the community Webinar...NHS Improving Quality
Guest speaker: Steve Vincent - West Midlands Fire Service & Simon Brake from Coventry Council
Hosted by: Bev Matthews, Long Term Conditions Programme Lead, NHS England
Learning Outcomes:-
To better understand the role that the Fire and Rescue service can provide as a community asset to support health needs Enhancing the quality of life for people by supporting them to stay in their own home, even in a crisis
An overview of the work carried out by NHS England and NHS Improving Quality's Long Term Conditions Sustainable Improvement Team. It puts the case for why person-centred care has to be at the heart of healthcare.
Commissioning Integrated models of care
Kent LTC Year of Care Commissioning Early Implementer Site
Alison Davis, Integration Programme Health and Social Care, Working on behalf of Kent County Council and South Kent Coast and Thanet CCG's
International Cancer Survivors Day is celebrated during June, placing the spotlight not only on cancer survivors, but also their caregivers.
CANSA has compiled a list of tips and guidelines of support:
https://cansa.org.za/who-cares-for-cancer-patients-caregivers/
LGBTQ+ Adults: Unique Opportunities and Inclusive Approaches to CareVITASAuthor
This webinar helps clinicians understand the unique healthcare needs of the LGBTQ+ community, primarily in relation to end-of-life care. Topics include social and cultural background and challenges, healthcare disparities, advanced care planning, and strategies for reaching the community and improving quality of care.
Joker Wigs has been a one-stop-shop for hair products for over 26 years. We provide high-quality hair wigs, hair extensions, hair toppers, hair patch, and more for both men and women.
This particular slides consist of- what is hypotension,what are it's causes and it's effect on body, risk factors, symptoms,complications, diagnosis and role of physiotherapy in it.
This slide is very helpful for physiotherapy students and also for other medical and healthcare students.
Here is the summary of hypotension:
Hypotension, or low blood pressure, is when the pressure of blood circulating in the body is lower than normal or expected. It's only a problem if it negatively impacts the body and causes symptoms. Normal blood pressure is usually between 90/60 mmHg and 120/80 mmHg, but pressures below 90/60 are generally considered hypotensive.
Letter to MREC - application to conduct studyAzreen Aj
Application to conduct study on research title 'Awareness and knowledge of oral cancer and precancer among dental outpatient in Klinik Pergigian Merlimau, Melaka'
This particular slides consist of- what is Pneumothorax,what are it's causes and it's effect on body, risk factors, symptoms,complications, diagnosis and role of physiotherapy in it.
This slide is very helpful for physiotherapy students and also for other medical and healthcare students.
Here is a summary of Pneumothorax:
Pneumothorax, also known as a collapsed lung, is a condition that occurs when air leaks into the space between the lung and chest wall. This air buildup puts pressure on the lung, preventing it from expanding fully when you breathe. A pneumothorax can cause a complete or partial collapse of the lung.
TEST BANK For Accounting Information Systems, 3rd Edition by Vernon Richardso...rightmanforbloodline
TEST BANK For Accounting Information Systems, 3rd Edition by Vernon Richardson, Verified Chapters 1 - 18, Complete Newest Version
TEST BANK For Accounting Information Systems, 3rd Edition by Vernon Richardson, Verified Chapters 1 - 18, Complete Newest Version
TEST BANK For Accounting Information Systems, 3rd Edition by Vernon Richardson, Verified Chapters 1 - 18, Complete Newest Version
MBC Support Group for Black Women – Insights in Genetic Testing.pdfbkling
Christina Spears, breast cancer genetic counselor at the Ohio State University Comprehensive Cancer Center, joined us for the MBC Support Group for Black Women to discuss the importance of genetic testing in communities of color and answer pressing questions.
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2024 HIPAA Compliance Training Guide to the Compliance OfficersConference Panel
Join us for a comprehensive 90-minute lesson designed specifically for Compliance Officers and Practice/Business Managers. This 2024 HIPAA Training session will guide you through the critical steps needed to ensure your practice is fully prepared for upcoming audits. Key updates and significant changes under the Omnibus Rule will be covered, along with the latest applicable updates for 2024.
Key Areas Covered:
Texting and Email Communication: Understand the compliance requirements for electronic communication.
Encryption Standards: Learn what is necessary and what is overhyped.
Medical Messaging and Voice Data: Ensure secure handling of sensitive information.
IT Risk Factors: Identify and mitigate risks related to your IT infrastructure.
Why Attend:
Expert Instructor: Brian Tuttle, with over 20 years in Health IT and Compliance Consulting, brings invaluable experience and knowledge, including insights from over 1000 risk assessments and direct dealings with Office of Civil Rights HIPAA auditors.
Actionable Insights: Receive practical advice on preparing for audits and avoiding common mistakes.
Clarity on Compliance: Clear up misconceptions and understand the reality of HIPAA regulations.
Ensure your compliance strategy is up-to-date and effective. Enroll now and be prepared for the 2024 HIPAA audits.
Enroll Now to secure your spot in this crucial training session and ensure your HIPAA compliance is robust and audit-ready.
https://conferencepanel.com/conference/hipaa-training-for-the-compliance-officer-2024-updates
2024 HIPAA Compliance Training Guide to the Compliance Officers
New improvers transforming healthcare
1. Welcome to D1
NEW IMPROVERS TRANSFORMING
HEALTHCARE
Eight leaders from around the world will
present their strategies for engaging
clinicians in quality improvement training in a
Pecha Kucha style format
Please tweet #Quality2014 & #d1
“
2. After this session,
participants will be able to:
• Gain a range of perspectives and insight from leaders of
initiatives to engage pre- and post-registration clinical trainees
in quality improvement
• Experience the Pecha Kucha presentation method, which
massively increases the impact of presentations and retention
of ideas by an audience
• Learn as much about strategies to engage trainees in quality
improvement in 90 minutes as might take four hours through
conventional presentations
• Experience an exhilarating variety of ideas and projects from a
worldwide range of viewpoints
3. Join in!
Please tweet your comments, views and
questions with the hashtags #Quality2014 and
#d1
We will review your tweets at the end of the
presentations
4. Clarity and brevity in presentations
are endangered practices
Source of image: onlignment.com
27. Sepsis per 1000 central line days
33.3
32.3
12.2
26.1
35.7 36.2
0.0
42.0
39.5
7.9
12.8
15.4
29.1
14.5
0.0
16.7
9.3 8.8
0.0 0.00.0
5.0
10.0
15.0
20.0
25.0
30.0
35.0
40.0
45.0
Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov
Sepsisper1000centrallinedays
Median = 29.1
Median = 8.8
Better care for sick babies
Improved access for complex
patients
CVC Infection per 1000 Catheter Days
29.1
8.8
0
5
10
15
20
25
30
35
40
45
50
Month
16.4
1.7
40. Balancing Needs of Learners
Mastery of improvement
Accreditation
Integration
Competence
41. Program Curriculum
Year 2- Clinical Improvement
Year 3- Leadership Development
Year 4- Residents as Teachers
Team-Based
Clinical
Improvement
Year 1- Personal Improvement
42. Investment in Improvement
Year Curriculum
Time (x 12)
Independent
Work
Clinic
(x 3)
Total
1 7.5/year 300 72 606
2 7/year 180 120 636
3 6/year 0 168 586
1828 Hours!
72. • Speak Up
• NHS Sleeeeeeep
• Don’t Kill Bill
• Anti-Bullying
CAMPAIGNS & APPS
WORKSHOPS
DEBATES
• Leadership
• Communication
• Human Factors
• Surgeons should full disclose
Their mortality & morbidity data
• Foreign patients attending for
Emergency care should be charged
77. MUST HEALTHCARE INNOVATION BE CONFINED
TO HEALTHCARE PROFESSIONALS?
QUEEN MARY UNIVERSITY OF LONDON WHITGIFT SCHOOL – SOUTH CROYDON
78. The Hobbit
“There is more in you of good than you
know, child of the kindly West. Some
courage and some wisdom, blended in
measure. If more of us valued food and
cheer and song above hoarded gold, it
would be a merrier world.”
79. Margriet
Schneider
Professor of Internal Medicine &
Chair of the Division of Internal
Medicine & Dermatology,
University Medical Center,
Utrecht,
The Netherlands
#Quality2014 #d1
81. Wonder & Improve
an innovative way for training leadership skills
Prof. Dr. Margriet Schneider
Program Director Internal Medicine
Ambassador Quality & Safety Program
Chair of the Division of Internal Medicine and Dermatology,
University Medical Center Utrecht, the Netherlands
93. Examples of change:
• Read back procedure
• A 2-day ATLS training
• Redesign of clinical rounds
• Uniform dress code
• Upspeeding of admittance procedure
94. Implementation in The Netherlands
• observations,
• interviews,
• documentanalysis,
• evaluation forms
95. 0 10 20 30 40 50
Resident related
Effective
Patient-centered
Efficient
Timely
Equitable
Safe
Effects Wonder & Improve
114 improvement topics
Crossing the Quality Chasm: A New Health System for the 21st
Century. Washington DC: The National Academies Press; 2001.
96. Awareness
“though I’m new here, I’m
invited to think out loud -
when a topic arises that I
feel like I could commit to,
I should go for it.”
Residents discovered:
• Their position
• Their responsibility
• Their affinity and skills
97. Ownership & Empowerment
Residents feel:
• Being heard
• Supported
• Better equipped
‘The simple fact that there is
attention from supervisors for my
problems gives me the courage
to keep on going and keep
improving’
99. Wonder & Improve
Your mother
is here …
Tell her I will be in time,
and please give her
some coffee …
100. Acknowledgements to:
UMC Utrecht
Liesbeth van Rensen, PhD
Judith Voogt, medical student
Utrecht School of Governance,
University Utrecht
Prof. Mirko Noordegraaf, PhD
Lieke vd Camp , masterstudent
Thomas Beerhuis, masterstudent
111. It will take
too long
It can’t be
done
Making a difference!
Reasons
not to
change
It’s
impossibleIt’s not our
problem
It’s too
ambitious
It’s too
complicated
112. What Care Makers say
"I've had a fantastic year it's like a
magic wand being waved in our
organisation, it has put the
excitement back in nursing
#patientcare“
Lisa Reith, Care Maker
122. Making Every Moment Count
“Quality in action: Striving for
excellence”
Emma Vaux
Clinical Lead
Hester Wain
Head of
Patient Safety
Anne McDonald
Head of clinical Quality Improvement
The Royal Berkshire Hospital project team
129. Learning experience
“I realise how good QI is ….it is relevant to
day to day practice… …it’s simple …..makes
a big difference to our patients……… It is
worth giving it high priority in our clinical
duties.”
45 trainees completed 27 projects
130. Learning experience
“I was very passionate about the experience…….
it was so good to do such a project and be able to
keep monitoring it.”
131. Gaining of knowledge and skills
“This has been a very
valuable learning experience
into clinical quality
improvement as well as
being brilliant for my CV”
133. Organisational change
“The magic is in seeing a
trainee identify a
problem they
encounter and feel
empowered to make a
change”
Hospital Board
74%
projects
achieved
their aims
138. Key factors for success
‘You hear about
projects and they
sound really huge
but this has
opened my eyes
to how you can do
little things and
make small
changes that
make a big
difference’
•Core hospital business
•Core team
•Communications strategy
139. Key factors for success
‘I identified it in my own appraisal as the
best thing I have done all year.’
Consultant supervisor
•Pool of ideas & supervisors
•Multi-disciplinary team & patient involvement
•Showcase
163. Kim
Oates
MD Dsc,
Director of Undergraduate
Quality & Safety Education,
Clinical Excellence
Commission, Australia
#Quality2014 #d1
164. Identifying and nurturing future leaders in patient safety
March 2014 – Kim Oates
Kim Oates
Paediatrician, medical academic and grandfather
Identifying and nurturing future
leaders in patient safety
165. In Australia, the average age of the
best known quality and safety
leaders is 62
Where are the future leaders?
168. How much Patient Safety is taught in
Australian Medical Schools?
70% of Deans thought there was a lot
42% of medical educators thought there was a lot less
than their Deans thought
78% of medical students thought there was not much at
all
169. The results of infiltration
Four medical Schools
Two nursing schools
One School of Allied Health
170. First year
Why we make errors
Blame and safe cultures
Using leadership skills to
make patients safer
Listening to patients and their families