The document describes changes made to improve the application process. Eligibility questions were moved to the beginning to save time. Similar steps were merged and unnecessary fields removed to reduce the number of steps. The language was simplified and the look and feel was updated to match contemporary standards. Diversity data collection was strengthened by making those questions mandatory. The changes were part of a larger project to improve the candidate experience.

1. RE-ORDERED
STEPS
1.
BEFORE:
ELIGIBILITY QUESTIONS
APPEARED ON PAGE 9
NOW:
ELIGIBILITY QUESTIONS
NOW APPEAR ON PAGE 1
OBJECTIVE:
Save time for
unqualified candidates
and recruiters.

2. 2. MERGED
SIMILAR STEPS BEFORE: 14 STEPS TO APPLY
NOW: 8 STEPS TO APPLY
OBJECTIVE:
Reduce the number of
steps in the form.
PERSONAL
INFO
EDUCATION
EXPERIENCE &
EDUCATION
EXPERIENCE &
PERSONAL
INFO
47% LESS
STEPS

3. 3. DELETED
UNNECESSARY
FIELDS
BEFORE:
NOW:
OBJECTIVE:
Simplify the experience
by asking only what was
needed for internal
reporting.

4. 4. SIMPLIFIED
LANGUAGE
OBJECTIVE:
Make the experience
easier and more
understandable for the
candidate.
BEFORE:
NOW:

5. 5.
STRENGTHENED
DIVERSITY
BEFORE: OPTIONAL TO ANSWER THIS QUESTIONNAIRE
NOW: MANDATORY WITH "PREFER NOT TO ANSWER" OPTION
OBJECTIVE:
Collect more and better
data on the diverse
pools of candidates
applying to the Bank.

6. 6. REVAMPED
THE LOOK N'
FEEL
BEFORE: NOW:
OBJECTIVE:
Offer an experience
that matches
contemporary digital
standards.
+ IT'S NOW
RESPONSIVE

7. A PIECE IN A LARGER PROJECT:
CANDIDATE EXPERIENCE IMPROVEMENT
JOB DESCRIPTIONS
Candidate centered,
with less corporate
language
JOB SEARCH
Social Sourcing
tool: search bar
and automated
email alerts
CAREERS WEBSITE
Look and feel aligned
with new branding +
culture content
JOB ADS
Voice and
content on
social media
posts
APPLICATION
PROCESS
Simple and modern