TCPA Compliance Experts Explain How to Avoid Fines in 2015 Connect First
This webinar presentation will provide you with helpful guidance to ensure that you are remaining compliant in your contact center. Join experts from Connect First, Contact Center Compliance, the Professional Association of Customer Experience (PACE), and Neustar as they present an informative webinar on TCPA compliance. Industry experts include; Ryan Thurman of Contact Center Compliance and Geoff Mina, the CEO of Connect First, and Mitch Young of Neustar.
Discussion Topics: TCPA overview and update, 2015 case updates and lessons learned, and how to ensure you remain TCPA compliant
TCPA and Contact Center Law: What's on the Horizon in 2017? Ryan Thurman
TCPA class action lawsuit filings surpassed 5,000 in 2016 alone. Top compliance strategies for dealing with the new administration at the FCC, FTC, and CFPB.
This guide is intended to provide a concise summary of the TCPA statute and related regulations, and explain the new rules and their known impacts on enterprises (the organizations making the outbound contact) and recipients (people on the receiving end of the interactions). A lack of clarity in the regulations has driven organizations with the financial means to hire legal firms to assist them in interpreting the rules. Companies without the financial resources for legal counsel are looking for guidance. No one knows whether their interpretation is correct, and the case law, which is addressed in Section 2.1 of this Guide, further confounds the market, as each case seems to involve a different facet of the regulations and how they are applied.
Effective STIR/SHAKEN and Robocall Solutions that Work TodayDonaldStDenis1
Unwanted scam robocalls with spoofed caller IDs are a menace to consumers and businesses. These calls threaten the viability of the telephone network.
The telecommunications industry has developed a technology framework, STIR/SHAKEN, to combat caller ID spoofing. When you can identify spoofed caller IDs, robocall prevention measures become much more effective.
This presentation explains how STIR/SHAKEN prevents caller ID spoofing. Then it describes a variety of spam robocall prevention methods that are effective today. Finally, it shows how these methods will become even stronger with widespread deployment of STIR/SHAKEN.
No topic has generated as much interest, consumer complaints, and coordinated technical hurdles in telecommunications at the problem with illegal robocalling and the associated fraud.
We were astounded by the response to our “How To” webinar held in February, by far the most registrations, attendees and questions. With over 137 questions in the queue at the end of the session, we thought it best to organize a follow-up, taking time to analyze the list of questions and come up with a TOP 10 FAQ. Thanks for joining us as we work through the STIR/SHAKE Frequently Asked questions
TCPA Compliance Experts Explain How to Avoid Fines in 2015 Connect First
This webinar presentation will provide you with helpful guidance to ensure that you are remaining compliant in your contact center. Join experts from Connect First, Contact Center Compliance, the Professional Association of Customer Experience (PACE), and Neustar as they present an informative webinar on TCPA compliance. Industry experts include; Ryan Thurman of Contact Center Compliance and Geoff Mina, the CEO of Connect First, and Mitch Young of Neustar.
Discussion Topics: TCPA overview and update, 2015 case updates and lessons learned, and how to ensure you remain TCPA compliant
TCPA and Contact Center Law: What's on the Horizon in 2017? Ryan Thurman
TCPA class action lawsuit filings surpassed 5,000 in 2016 alone. Top compliance strategies for dealing with the new administration at the FCC, FTC, and CFPB.
This guide is intended to provide a concise summary of the TCPA statute and related regulations, and explain the new rules and their known impacts on enterprises (the organizations making the outbound contact) and recipients (people on the receiving end of the interactions). A lack of clarity in the regulations has driven organizations with the financial means to hire legal firms to assist them in interpreting the rules. Companies without the financial resources for legal counsel are looking for guidance. No one knows whether their interpretation is correct, and the case law, which is addressed in Section 2.1 of this Guide, further confounds the market, as each case seems to involve a different facet of the regulations and how they are applied.
Effective STIR/SHAKEN and Robocall Solutions that Work TodayDonaldStDenis1
Unwanted scam robocalls with spoofed caller IDs are a menace to consumers and businesses. These calls threaten the viability of the telephone network.
The telecommunications industry has developed a technology framework, STIR/SHAKEN, to combat caller ID spoofing. When you can identify spoofed caller IDs, robocall prevention measures become much more effective.
This presentation explains how STIR/SHAKEN prevents caller ID spoofing. Then it describes a variety of spam robocall prevention methods that are effective today. Finally, it shows how these methods will become even stronger with widespread deployment of STIR/SHAKEN.
No topic has generated as much interest, consumer complaints, and coordinated technical hurdles in telecommunications at the problem with illegal robocalling and the associated fraud.
We were astounded by the response to our “How To” webinar held in February, by far the most registrations, attendees and questions. With over 137 questions in the queue at the end of the session, we thought it best to organize a follow-up, taking time to analyze the list of questions and come up with a TOP 10 FAQ. Thanks for joining us as we work through the STIR/SHAKE Frequently Asked questions
Battling Robocallers - How to Implement STIR-SHAKENAlan Percy
In 2018, both the FCC and the CRTC called on carriers that serve their jurisdictions to implement the STIR-SHAKEN framework without delay. Since then, many carriers have announced plans to implement STIR-SHAKEN within their networks by the end of 2019 or sooner.
TelcoBridges and TransNexus have teamed up to present an informational webinar, "Battling Robocallers – How to Implement STIR-SHAKEN", to address this important industry-wide issue and describe effective, production-ready solutions that you can quickly deploy today.
Agenda:
• What is the FCC and CRTC requiring from carriers?
• How does STIR/SHAKEN help prevent illegal and fraudulent calls?
• What is the easiest way to implement STIR/SHAKEN in a VoIP network?
• How will TDM and rural carriers implement STIR-SHAKEN?
• What are the business, technical, and policy issues that you may encounter in developing and deploying your SHAKEN solution, and how can you resolve them?
Waterfall Client Webinar: Information on the October 16 TCPA Rules ChangesWaterfall Mobile
In addition to our earlier email, we wanted to provide a forum for Waterfall clients to ask questions about the October 16 changes to the Telephone Consumer Protection Act. This webinar is not mandatory, rather it's meant to be an open discussion for those who feel like such a forum would be beneficial.
In the webinar, Waterfall CMO Matt Silk will:
1) Walk through the changes to the TCPA
2) Describe the current discussion and reaction from the mobile industry
3) Provide some insight into the options mobile marketers have at their disposal
Note: this webinar is not, nor should it supplement, legal advice. We'd like to remind clients to personally consult an attorney for specific counsel about telemarketing legalities.
It was wrong to sell wireless spectrum (1)Abraham Paul
It was wrong to sell wireless spectrum.
Having been actively associated in the implementation of one of the early GSM systems in India in 1995, I choose to remain stead fast in my opinion I had on this subject from the inception of GSM, that in the fast changing Technology oriented systems, networks, product and services, any planning on long term basis is unworkable both on the technology front as well as in its business propositions. Therefore, the wireless spectrum needed for the operation need to be planned according the same philosophy according to the facts mentioned below. The Government, the regulators and Telecom Industry need to understand and take the issues involved in close coordination between the stake holders so that right decisions are made at the right time, as otherwise it will not only hamper the growth of telecom industry as a whole but also will be harmful for the end users as it will push the country towards losing the benefits of privatization in the long run. In addition to killing the Telecom Goose that lay golden eggs it will also lead to never ending litigation. I have been writing about this to all concerned and also in various print and visual and social media websites for many years now.
Government, the Regulatory authorities and CAG and the Judiciary dealing with Telecom issues should reexamine with an open mind whether giving out Spectrum, a limited national resource to Private industrialists in a long term contact basis is the right choice for the government and a workable business proposition for the Telcos based on the following facts:- See link http://wp.me/p1ZsI2-3
The third generation of mobile voice recording smart guidemParticle
If you're looking for a network independent mobile voice recording service that works everywhere, please read our eBook which highlights what a 3rd generation solution needs to look like.
5 Ways to Win over Wholesale SMS Fraud Claire Cassar
A presentation given by HAUD Systems at the Asia Pacific Fraud Forum in Beijing in October 2013. Provides some insight in the extent to SMS fraud and some ways to combat this type of fraud.
THE LEGALITY OF CALL RECORDING
A brief overview of how and why to comply with laws regarding the recording of telephone calls.
Call recording regulations are complicated, and the penalties for infringement can be costly, so it’s critical for companies that rely on phones for business to know their legal rights and obligations when it comes to recording calls.
Download this eBook and learn:
• The three organizations that regulate call recording
• The serious penalties for illegal call recording
• The difference between “one-party” and “all-party” state laws
• Two ways to obtain consent
• When the Telemarketing Sales Rule applies
• When to avoid recording altogether
As a mobile operator, how do you unlock the revenue potential of A2P SMS? – In our latest whitepaper learn how deploying an SMS Firewall can combat grey routes, spoofing, spamming and other threats—the perfect first step in generating revenues from A2P messaging!
In our latest survey report “Monetization of Portability and Verification in an A2P SMS World” explore not only mobile operator attitudes, but also the potential of the monetization of Mobile Number Portability and Mobile Phone Verification traffic.
This talk will discuss the latest advancements with STIR (Secure Telephone Identity Revisited) and SHAKEN (Signature-based Handling of Asserted information using toKENs), new tech standards that use well accepted public key cryptography methods to validate caller identification. We’ll discuss the path and challenges to getting this implemented industry wide, where this tech will fall short, and what we can do to limit exposure to call spam and fraud in the meantime.
From Acquisition to Monetization—Chat Apps Connect the Nexttyntec
With hundreds of apps to choose from, how do you ensure consumers find your app and then keep them engaged? Add SMS, Voice and Phone Number Intelligence to make your app stickier, easier to spread—and safer for monetization.
Battling Robocallers - How to Implement STIR-SHAKENAlan Percy
In 2018, both the FCC and the CRTC called on carriers that serve their jurisdictions to implement the STIR-SHAKEN framework without delay. Since then, many carriers have announced plans to implement STIR-SHAKEN within their networks by the end of 2019 or sooner.
TelcoBridges and TransNexus have teamed up to present an informational webinar, "Battling Robocallers – How to Implement STIR-SHAKEN", to address this important industry-wide issue and describe effective, production-ready solutions that you can quickly deploy today.
Agenda:
• What is the FCC and CRTC requiring from carriers?
• How does STIR/SHAKEN help prevent illegal and fraudulent calls?
• What is the easiest way to implement STIR/SHAKEN in a VoIP network?
• How will TDM and rural carriers implement STIR-SHAKEN?
• What are the business, technical, and policy issues that you may encounter in developing and deploying your SHAKEN solution, and how can you resolve them?
Waterfall Client Webinar: Information on the October 16 TCPA Rules ChangesWaterfall Mobile
In addition to our earlier email, we wanted to provide a forum for Waterfall clients to ask questions about the October 16 changes to the Telephone Consumer Protection Act. This webinar is not mandatory, rather it's meant to be an open discussion for those who feel like such a forum would be beneficial.
In the webinar, Waterfall CMO Matt Silk will:
1) Walk through the changes to the TCPA
2) Describe the current discussion and reaction from the mobile industry
3) Provide some insight into the options mobile marketers have at their disposal
Note: this webinar is not, nor should it supplement, legal advice. We'd like to remind clients to personally consult an attorney for specific counsel about telemarketing legalities.
It was wrong to sell wireless spectrum (1)Abraham Paul
It was wrong to sell wireless spectrum.
Having been actively associated in the implementation of one of the early GSM systems in India in 1995, I choose to remain stead fast in my opinion I had on this subject from the inception of GSM, that in the fast changing Technology oriented systems, networks, product and services, any planning on long term basis is unworkable both on the technology front as well as in its business propositions. Therefore, the wireless spectrum needed for the operation need to be planned according the same philosophy according to the facts mentioned below. The Government, the regulators and Telecom Industry need to understand and take the issues involved in close coordination between the stake holders so that right decisions are made at the right time, as otherwise it will not only hamper the growth of telecom industry as a whole but also will be harmful for the end users as it will push the country towards losing the benefits of privatization in the long run. In addition to killing the Telecom Goose that lay golden eggs it will also lead to never ending litigation. I have been writing about this to all concerned and also in various print and visual and social media websites for many years now.
Government, the Regulatory authorities and CAG and the Judiciary dealing with Telecom issues should reexamine with an open mind whether giving out Spectrum, a limited national resource to Private industrialists in a long term contact basis is the right choice for the government and a workable business proposition for the Telcos based on the following facts:- See link http://wp.me/p1ZsI2-3
The third generation of mobile voice recording smart guidemParticle
If you're looking for a network independent mobile voice recording service that works everywhere, please read our eBook which highlights what a 3rd generation solution needs to look like.
5 Ways to Win over Wholesale SMS Fraud Claire Cassar
A presentation given by HAUD Systems at the Asia Pacific Fraud Forum in Beijing in October 2013. Provides some insight in the extent to SMS fraud and some ways to combat this type of fraud.
THE LEGALITY OF CALL RECORDING
A brief overview of how and why to comply with laws regarding the recording of telephone calls.
Call recording regulations are complicated, and the penalties for infringement can be costly, so it’s critical for companies that rely on phones for business to know their legal rights and obligations when it comes to recording calls.
Download this eBook and learn:
• The three organizations that regulate call recording
• The serious penalties for illegal call recording
• The difference between “one-party” and “all-party” state laws
• Two ways to obtain consent
• When the Telemarketing Sales Rule applies
• When to avoid recording altogether
As a mobile operator, how do you unlock the revenue potential of A2P SMS? – In our latest whitepaper learn how deploying an SMS Firewall can combat grey routes, spoofing, spamming and other threats—the perfect first step in generating revenues from A2P messaging!
In our latest survey report “Monetization of Portability and Verification in an A2P SMS World” explore not only mobile operator attitudes, but also the potential of the monetization of Mobile Number Portability and Mobile Phone Verification traffic.
This talk will discuss the latest advancements with STIR (Secure Telephone Identity Revisited) and SHAKEN (Signature-based Handling of Asserted information using toKENs), new tech standards that use well accepted public key cryptography methods to validate caller identification. We’ll discuss the path and challenges to getting this implemented industry wide, where this tech will fall short, and what we can do to limit exposure to call spam and fraud in the meantime.
From Acquisition to Monetization—Chat Apps Connect the Nexttyntec
With hundreds of apps to choose from, how do you ensure consumers find your app and then keep them engaged? Add SMS, Voice and Phone Number Intelligence to make your app stickier, easier to spread—and safer for monetization.
Presented at the 2015 Indiana Library Federation District 4 Conference.
With smart phone apps integrating further and further into everyday life, according to Pew Internet half of adult cell phone owners have apps on their phones, it behooves libraries to stay current with apps which impact library services and to be able to provide “app advisory.” Moreover, current predictions place mobile internet use as the primary internet platform. This session will survey iTunes and Android apps, which influence library services. Further, attendees will learn strategies for incorporating “app advisory” into reference interviews and tips for curating apps within existing library infrastructure.
From conference program: Libraries are using virtual technology to educate users about library services, encourage interactivity and support professional skills development. One library created a YouTube video game to educate users about library resources.
Kuldeep Singh Project on C language and Visual Basic ,Final Year BCA ,Dezyne ...dezyneecole
Student of Dezyne E'cole College ,doing his Degree Programme in Bachelors Degree in Computer Application. .Along with the Degree programme the student is also updating his industry required skills of IT through the regular work sessions taken during the 365 days of study at college. .This is a work showcase of the work of this student after Two year of his study of Bachelors Degree in Computer Application.
www.dezyneecole.com
Do you contact your consumers by phone? You might only reach out to them occasionally – to inquire about a late payment or a change in the account. Still, calling your consumers – even once – means you must also adhere to the regulations established by the Telephone Consumer Protection Act (TCPA). Failure to follow the rules can result in per instance fines as high as $1,500. In this presentation, we'll address the top 10 TCPA questions in the industry with expert responses.
All product and company names mentioned herein are for identification and educational purposes only and are the property of, and may be trademarks of, their respective owners.
No topic has generated as much interest, consumer complaints, and coordinated technical hurdles in telecommunications at the problem with illegal robocalling and the associated fraud.
We were astounded by the response to our “How To” webinar held in February, by far the most registrations, attendees and
Leveraging Telecom Network Data with AlteryxTridant
Alteryx allows you to blend massive volumes of business and engineering data from your Business Support Systems (BSS) and Operational Support Systems (OSS) with third-party demographic, firmographic, and geospatial data in a single, intuitive workflow.
Powerful analytics transform disparate data into actionable insight with geographic significance, so you can make strategic decisions about network expansion, customer acquisition and retention, proactive maintenance, and other critical improvements. Plus, results can be easily shared across your company to enable agile decisions that improve network performance, increase customer satisfaction, and drive new revenue opportunities.
Do You Know How Virtual Numbers Can Help You.pdfUSDSI
Virtual phone numbers differ from regular phone numbers associated with a physical device. These digits are generated in cyberspace and associated with an existing phone number. This is why cloud telephony is another name for using virtual numbers.
The Rise of Card Not Present Crime in Contact CentersEckoh
Card Not Present Fraud has seen a dramatic rise in the past few years. In the U.S., it is predicted to see losses exceed $7 Billion by 2020. In this slideshare we explore merchant weaknesses which allow this crime to take place, and potential ways of preventing this type of crime.
How do you best engage your customers with the limited information you gather from inbound phone calls? What impact would additional intelligence about a customer make in routing leads within your organization? How would you like to be able to “pre-qualify”, or score, a lead for a specific offer within a second and before your first interaction, or turn an inbound call into a cross-sell? Learn about form completion, correcting/validating information as it is captured and improving your customer/prospect interactions. It’s all possible with the use of real-time data services.
Lead buyers have been dealing with the ever increasing threat of the Telephone Consumer Protection Act (TCPA) for years now, as more class action suits are led each year. And yet, there are still many companies that dial hundreds of consumers every day that don’t think they are at risk.
Making agents bionic: The evolution of the call centreVizolution
Telephony has arguably not developed since its inception, leaving call centre agents without the tools required to meet increasingly complex customer demands. Technology can be bought forward into the call centre environment, transforming telephony from an analogue into a digital channel and creating a new breed of bionic agents.
Click here to download the full White Paper: http://bit.ly/2DMecWZ
1. The Neustar Guide to TCPA Risk Mitigation
Neustar®
Insights | Whitepaper
2. The Neustar Guide to TCPA Risk Mitigation
2Neustar, Inc.
Navigate TCPA Auto Dialing Restrictions with Authoritative
Phone Data
The Telephone Consumer Protection Act (TCPA) and its recent interpretations by the U.S. Court of Appeals for the Seventh
Circuit1
present a unique challenge to organizations that rely on autodialers to call or send text messages. Organizations must
now go beyond identifying wireless phone numbers to further verify the current subscriber before auto dialing. However, this is
increasingly difficult because phone data is constantly changing and wireless phone data is particularly difficult to verify.
As background, the United States Federal Communications Commission (FCC) implemented the TCPA in 1991 to restrict the
use of autodialers from calling or sending text messages to wireless phone numbers, unless there is prior consent provided
by the subscriber. Even with prior subscriber consent, new interpretations impose strict liability for TCPA violations if an
organization autodials a phone number that has been reassigned to a new subscriber as a wireless phone number.This
underscores the need to verify both the current phone type and owner of a phone number before auto dialing.Those who are
unable to authoritatively verify this phone data risk TCPA violations, which can lead to costly fines, litigation and negative press.
How Phone Data is Changing Today
Phone data changes every day, from the device type to the subscriber. Phone
numbers can be ported from wireline to wireless devices and vice versa. Phone
numbers can also be reassigned from one subscriber to another.This presents a
unique challenge to organizations, as what they believe to be a landline belonging
to consumer “A” today, may be a cell phone belonging to consumer “B” tomorrow.
Authoritatively verifying that a wireless number still belongs to a consumer is
extremely difficult, given that wireless phone numbers are typically private. What’s
more, as a result of the ever-increasing migration away from wireline to wireless
devices and that 35.8%2
of households are now wireless-only, this pool of hard-
to-verify and strictly regulated wireless phone data will only continue to grow.This
makes it all the more difficult to comply with TCPA auto dialing restrictions.
1 Source: http://www.ca7.uscourts.gov/tmp/OQ0U1VT0.pdf
2 Source: Centers for Disease Control and Prevention (CDC) Wireless Substitution: Early Release of Estimates
The Percentage of Wireless-Only US Households Has Doubled Since 2008:
To confidently navigate
TCPA auto dialing restrictions
without sacrificing
operational efficiency,
organizations must rely on
current and authoritative
phone data insights.
0
5
10
15
20
25
30
35
40
PercentageofWireless-Only
USHouseholds
Jan-Jun
2012
Jan-Jun
2008
Jan-Jun
2009
Jan-Jun
2010
Jan-Jun
2011
Jul-Dec
2008
Jul-Dec
2009
Jul-Dec
2010
Jul-Dec
2011
35.8%
34%
31.6%
29.7%
26.6%
24.5%
22.7%
20.2%
17.5%
3. The Neustar Guide to TCPA Risk Mitigation
3Neustar, Inc.
Autodial Wireless Numbers without Violating TCPA
To autodial phone numbers in a TCPA compliant manner, organizations must first correctly identify the current phone type
as either wireline or wireless. If a phone number is wireless and no prior consumer consent exists to call or text message
that number, then it must be manually dialed. Where prior consumer consent exists for a wireless phone number, it can only
be autodialed if it is verified that the current subscriber of that phone number has not changed. When a number has been
reassigned to a different subscriber then the organization will be liable for auto dialing a consumer’s wireless phone number
without consent.
On the other hand, to prevent TCPA violations, organizations could manually dial all wireless phone numbers, even where they
believe they have prior consent.This would, however, significantly decrease operational efficiency and increase costs due to
the prevalence of wireless phones and the higher costs associated with manual dials.
Mitigate Risk While Driving Top and Bottom Line Growth
Complying with new TCPA auto dialing restrictions does not have to compromise operational efficiency. Authoritative phone
data can deliver powerful insights in real time to help mitigate TCPA risk and streamline operations as well as increase
productivity and sales by:
• Instantly identifying the current phone type — efficiently and accurately filtering wireless phone numbers without prior
consent out of an autodialer to mitigate TCPA compliance risk.
• Instantly verifying the current owner of a phone number — freeing up valuable resources, decreasing time spent on manual
review and increasing right-party contact rates.
• Instantly updating and appending the most accurate address and phone information — shortening the number of attempts
it takes to reach subscribers with better contact information and increasing contact rates.
• Instantly identifying active phone numbers and understanding recent phone activity — enabling organizations to prioritize
phone numbers with recent activity, filter out inactive phone numbers and increase dialer efficiency and response rates.
The Importance of Authoritative Phone Data
Access to authoritative phone data—which is the most current, complete and
accurate wireline and wireless data available—is essential for mitigating TCPA
compliance risk without sacrificing operational efficiency. Due to the constantly
changing and hard-to-verify nature of this data, organizations must now correctly
verify both the current phone type and subscriber before auto dialing wireless
phone numbers. Fortunately, with authoritative phone data insights it’s possible
to both mitigate TCPA compliance risk while also increasing operational efficiency
and productivity.
About Neustar Information Services
Neustar sets the industry bar for data accuracy, currency and coverage — instantly providing organizations with exceptionally
accurate phone data intelligence to mitigate the risk of violating TCPA auto dialing restrictions.Through our exclusive,
proprietary relationships with the nation’s telecommunications providers, Neustar is uniquely positioned to deliver
authoritative phone data insights — in real time — that cannot be found anywhere else.
For a Wireline Number For a Wireless Number
Where Prior
Consent Exists
Yes, these numbers can be autodialed —
if it is a verified wireline phone number.
Yes, these numbers can be autodialed — if it
is verified that the phone number has not been
reassigned to a new subscriber.
Where No Prior
Consent Exists
Yes, these numbers can be autodialed —
if it is a verified wireline phone number.
No, these numbers cannot be autodialed —
this action puts an organization at risk for
TCPA violations.
Guide to Navigating TCPA Auto Dialing Restrictions:
Leveraging authoritative
phone data insights in
real time streamlines the
manual review process by
instantly and accurately
verifying phone data.