Nespresso case analysis for a Channel Management course within IE Business School's Master in International Management marketing specialization. Delivered to Professor Fernando Cortinas and Professor Maria Teresa Aranzabal Harreguy.
This plan was developed within a group of five NYU students during the 2013 fall semester. We elaborated a complete (integrated) marketing plan covering from the market analysis to the marketing tactics selected to reach ours business goals and objectives.
A case study on Nespresso which will give you a rough idea about 'Craft Brand Positioning'. The reference of this presentation is from chapter 10, 'Crafting the Brand Positioning' from the marketing book, Kotler Keller.
Nespresso case analysis for a Channel Management course within IE Business School's Master in International Management marketing specialization. Delivered to Professor Fernando Cortinas and Professor Maria Teresa Aranzabal Harreguy.
This plan was developed within a group of five NYU students during the 2013 fall semester. We elaborated a complete (integrated) marketing plan covering from the market analysis to the marketing tactics selected to reach ours business goals and objectives.
A case study on Nespresso which will give you a rough idea about 'Craft Brand Positioning'. The reference of this presentation is from chapter 10, 'Crafting the Brand Positioning' from the marketing book, Kotler Keller.
A new coffee for the USA from Nestlé NespressoNestlé SA
Christophe Cornu, Chief Commercial Officer, Nestlé Nespresso S.A., presentation on 'Nespresso VertuoLine - a game changer ambition' at the 2014 Nestlé Investor Seminar, Boston USA, June 3-4.
Nespresso: Perfect Consistency - What Else?XPotential
Nespresso, Nestle's Single Serve Espresso System, has been the latest brand to spark our interest at XPotential. This case study was inspired by a recent office purchase...
Nespresso coffee expertise enables anyone, anywhere to make a perfect espresso coffee.
At Nespresso we want to make it possible for you to make the same full-bodied espresso offered by skilled baristas. Your business can benefit from years of Nespresso expertise in premium Grand Crus coffees, innovative machines and excellent customer support.
Our rigorous selection process and careful blending, roasting, and grinding methods create exceptional Grand Crus coffees that are enjoyed all over the world. The exclusive capsule delivery system helps you to control costs and preserves the roast and ground coffee until you’re ready to serve.
In a business environment, Nespresso contributes to the performance of your company by offering the best quality coffee to your employees, but also a competitive and easy to manage coffee solution to you.
We believe that our Grand Crus stand apart from other coffees and fit naturally with the world of fine dining. Today, Nespresso is the coffee of choice in over 400 of the world finest restaurants.
This marketing plan for Nespresso was prepared by Khan Mohd Eshtiaque and Naye Carla Farid Moussa, two students at IE Business School. The project was personally supervised by Professor Ramón Méndez of IE Business School & Partner at BMC Strategic Innovation. The marketing plan includes the Market Analysis, Consumer Analysis, Competitive Overview, Brand Equity Analysis, SWOT Analysis, Brand Benefit Ladder, Positioning and finishes with Objectives, Marketing Strategies and the 4P's.
Naye Moussa has been an intern with the e-commerce and online marketing department of Adolfo Dominguez, a leading Spanish fashion designer. She has also worked with the European office of New York University and has been a store model for Abercrombie & Fitch.
Khan Mohd Eshtiaque has previously interned as an M&A summer analyst with BDO Corporate Finance and also interned in the Private Banking department of HSBC.
You can contact them at eshtiaque@student.ie.edu or nmoussa.bba2010@student.ie.edu.
Steve Moskowitz - Nespresso Marketing B2B Marketing CamapaignSteve Moskowitz
I earned a certificate in digital marketing from NYU in Summer 2015. This marketing plan was part of the coursework needed to complete the certificate. My team found a new sales channel for Nespresso coffee and explored marketing avenues.
A new coffee for the USA from Nestlé NespressoNestlé SA
Christophe Cornu, Chief Commercial Officer, Nestlé Nespresso S.A., presentation on 'Nespresso VertuoLine - a game changer ambition' at the 2014 Nestlé Investor Seminar, Boston USA, June 3-4.
Nespresso: Perfect Consistency - What Else?XPotential
Nespresso, Nestle's Single Serve Espresso System, has been the latest brand to spark our interest at XPotential. This case study was inspired by a recent office purchase...
Nespresso coffee expertise enables anyone, anywhere to make a perfect espresso coffee.
At Nespresso we want to make it possible for you to make the same full-bodied espresso offered by skilled baristas. Your business can benefit from years of Nespresso expertise in premium Grand Crus coffees, innovative machines and excellent customer support.
Our rigorous selection process and careful blending, roasting, and grinding methods create exceptional Grand Crus coffees that are enjoyed all over the world. The exclusive capsule delivery system helps you to control costs and preserves the roast and ground coffee until you’re ready to serve.
In a business environment, Nespresso contributes to the performance of your company by offering the best quality coffee to your employees, but also a competitive and easy to manage coffee solution to you.
We believe that our Grand Crus stand apart from other coffees and fit naturally with the world of fine dining. Today, Nespresso is the coffee of choice in over 400 of the world finest restaurants.
This marketing plan for Nespresso was prepared by Khan Mohd Eshtiaque and Naye Carla Farid Moussa, two students at IE Business School. The project was personally supervised by Professor Ramón Méndez of IE Business School & Partner at BMC Strategic Innovation. The marketing plan includes the Market Analysis, Consumer Analysis, Competitive Overview, Brand Equity Analysis, SWOT Analysis, Brand Benefit Ladder, Positioning and finishes with Objectives, Marketing Strategies and the 4P's.
Naye Moussa has been an intern with the e-commerce and online marketing department of Adolfo Dominguez, a leading Spanish fashion designer. She has also worked with the European office of New York University and has been a store model for Abercrombie & Fitch.
Khan Mohd Eshtiaque has previously interned as an M&A summer analyst with BDO Corporate Finance and also interned in the Private Banking department of HSBC.
You can contact them at eshtiaque@student.ie.edu or nmoussa.bba2010@student.ie.edu.
Steve Moskowitz - Nespresso Marketing B2B Marketing CamapaignSteve Moskowitz
I earned a certificate in digital marketing from NYU in Summer 2015. This marketing plan was part of the coursework needed to complete the certificate. My team found a new sales channel for Nespresso coffee and explored marketing avenues.
Nescafe India Advertisement #ItAllStarts 2015Tushar G
Link -https://www.youtube.com/watch?v=GP_zdW6sl-k
This commercial was rolled out in 2015 in campaign #ItAllStarts We all have a dream, an ambition, which we work towards achieving. But life does not always go as planned. What kept me going was my cup of NESCAFÉ .
So my life ka funda – Bas Ek Coffee lagao, Aur lag jao.
#ItAllStarts #NESCAFÉ
Short video marketing has sweeped the nation and is the fastest way to build an online brand on social media in 2024. In this session you will learn:- What is short video marketing- Which platforms work best for your business- Content strategies that are on brand for your business- How to sell organically without paying for ads.
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Videos are more engaging, more memorable, and more popular than any other type of content out there. That’s why it’s estimated that 82% of consumer traffic will come from videos by 2025.
And with videos evolving from landscape to portrait and experts promoting shorter clips, one thing remains constant – our brains LOVE videos.
So is there science behind what makes people absolutely irresistible on camera?
The answer: definitely yes.
In this jam-packed session with Stephanie Garcia, you’ll get your hands on a steal-worthy guide that uncovers the art and science to being irresistible on camera. From body language to words that convert, she’ll show you how to captivate on command so that viewers are excited and ready to take action.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
Is AI-Generated Content the Future of Content Creation?Cut-the-SaaS
Discover the transformative power of AI in content creation with our presentation, "Is AI-Generated Content the Future of Content Creation?" by Puran Parsani, CEO & Editor of Cut-The-SaaS. Learn how AI-generated content is revolutionizing marketing, publishing, education, healthcare, and finance by offering unprecedented efficiency, creativity, and scalability.
Understanding
AI-Generated Content:
AI-generated content includes text, images, videos, and audio produced by AI without direct human involvement. This technology leverages large datasets to create contextually relevant and coherent material, streamlining content production.
Key Benefits:
Content Creation: Rapidly generate high-quality content for blogs, articles, and social media.
Brainstorming: AI simulates conversations to inspire creative ideas.
Research Assistance: Efficiently summarize and research information.
Market Insights:
The content marketing industry is projected to grow to $17.6 billion by 2032, with AI-generated content expected to dominate over 55% of the market.
Case Study: CNET’s AI Content Controversy:
CNET’s use of AI for news articles led to public scrutiny due to factual inaccuracies, highlighting the need for transparency and human oversight.
Benefits Across Industries:
Marketing: Personalize content at scale and optimize engagement with predictive analytics.
Publishing: Automate content creation for faster publication cycles.
Education: Efficiently generate educational materials.
Healthcare: Create accurate content for patients and professionals.
Finance: Produce timely financial content for decision-making.
Challenges and Ethical Considerations:
Transparency: Disclose AI use to maintain trust.
Bias: Address potential AI biases with diverse datasets.
SEO: Ensure AI content meets SEO standards.
Quality: Maintain high standards to prevent misinformation.
Conclusion:
AI-generated content offers significant benefits in efficiency, personalization, and scalability. However, ethical considerations and quality assurance are crucial for responsible use. Explore the future of content creation with us and see how AI is transforming various industries.
Connect with Us:
Follow Cut-The-SaaS on LinkedIn, Instagram, YouTube, Twitter, and Medium. Visit cut-the-saas.com for more insights and resources.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
Financial curveballs sent many American families reeling in 2023. Household budgets were squeezed by rising interest rates, surging prices on everyday goods, and a stagnating housing market. Consumers were feeling strapped. That sentiment, however, appears to be waning. The question is, to what extent?
To take the pulse of consumers’ feelings about their financial well-being ahead of a highly anticipated election, ThinkNow conducted a nationally representative quantitative survey. The survey highlights consumers’ hopes and anxieties as we move into 2024. Let's unpack the key findings to gain insights about where we stand.
3. About Nespresso
• A leading luxury coffee brand
• An operating unit by Nestle group
• Switzerland based
• 13K + cups of Nespresso consumed every
minute
• Sells machines and espresso pods
worldwide
4. Indian Coffee Culture
Espresso Machines
• The coffee consumption in India
is growing in a rapid pace, with
south India contributing to 60%
of the total consumption.
• Increase in the number of coffee
consumption in north India as
well.
• There is a steady growth of 50%
each year in the coffee
consumption every year.
Espresso Capsules/Pods
5. WHY SHOULD NESPRESSO COME TO
INDIA
• Growth of western coffee
houses (explain why starbucks,
costa is a hit)
• Consumption of more than filter
coffee. Variations like Brazillian,
Columbian, Kilimanjaro by Bru.
• Variety in instant cappuccino,
latte and espresso by Nescafe
• Indulging in gourmet coffee
• Feeling of belonging to the club
with high expertise
9. Nespresso’s Mission Statement
• Nespresso’s mission statement: Coffee is at the heart of all we do. Yet
consumer pleasure is why we do it
• A passion for quality, innovation and privileged relationships with
consumers
10. Weaknesses:
1. High prices in grey market
2. Increase in inflation due to lack
of market presence in India
3. Machines support only
Nespresso pods
4. Less digital impact
Strength:
1. Strong brand value all over the
globe.
2. Market leader by 34% volume &
43.8% value
3. Store experience
4. Loyalty & Membership
(Nespresso Club)
5. Style statement
6. Face of the brand is George
Clooney.
Threats:
1. Chances of increase in the black
market
2. Competitors price-wars (Vero
brand might take the prices down)
3. Competitors might come up with
Nespresso compatible machines
5. All Indians may not relate to
George Clooney
Opportunities:
1. High demand within Indians
2. Scope of capsule market growing
by 76% in India
3. Negligible competitors in the
country
4. Indian flavour – Indriya (high
intensity) is already popular in
India, according to the survey done
last year.
SWOT
ANALYSIS
11. Loads of brownie points
• Product Benefit: Superior taste, unique pleasure, perfection and
convenience
• Product Attributes: That perfect shot of espresso brewed from the
very sophisticated machine
• Consumer Benefit: Superb shot of espresso at the comfort of your
home to uplift your mood
• Emotional Benefit: Treat yourself better and indulge in the experience
12. Creative Brief
• OBJECTIVE
- Brand awareness and easy access to products (talk about grey market
in India – high cost, low supply)
- To redefine coffee drinking experience in India (talk about how you
can set up a Starbucks or a Costa experience at the comfort of your
home. Premium/luxury feeling)
- Call yourself a coffee connoisseur
• Indulge yourself in espressos
13. Creative Brief
• TARGET AUDIENCE
- Cosmopolitans who seek exclusivity and “the good life”
- Who drinks at least 1 cuppa coffee per day
- Top tier 1 cities like Mumbai, Delhi, Bangalore, Chennai
Kolkata, Ahmedabad and Hyderabad
- Age Group 24 to 50
14. Budget
Print
16%
Social
11%
Search / GDN
12%
Brand Campaign
46%
Boutiques
15%
Print Social Search / GDN Brand Campaign Boutiques
Total Budget - INR 65 Cr (650 million euros)
Media Money Allocated Percentage
Print 10 Cr 15%
Social 07 Cr 11%
Search / GDN 08 Cr 12%
Brand
Campaign 30 Cr 46%
Boutiques 10 Cr 16%
16. 4Ps Strategy – The Perfect Indulgence
- Premium level
espresso brewed
from
a variety of capsules.
- Sophisticatedly
designed machines
for
B2C and B2B use.
- Urging consumers
for a perfect shot of
indulging coffee.
- Starting exclusive
boutiques across 6
major cities in India
- Powerful yet
strategic distribution
in B2B placement
with major focus on
customer feedback
- Gradually open
boutique Nespresso
Bars in several
other areas
- High end prices to
clearly state the
quality which would
only attract the
correct TG
- Still an affordable
luxury persona
- Could gradually
increase prices to
match the above
perceived value of
the product.
- Keep advertising
digitally to attract
the right set of
consumers.
- Increase awareness
of online ordering
which will further
increase average
purchase
- Use SRK’s social
platforms to extend
the reach and
awareness
Product Place Price Promotion
17. 3 month digital campaign – Feb, March, April
19’.
Idea – The Perfect Indulgence
• Three months of extensive campaign
to create awareness, image and
demand for the brand.
• The campaign will be mostly in social
and print media.
18. 3 month digital campaign – February 2019.
Idea – The Perfect Indulgence
• The campaign will start with an
advertisements introducing SRK as the
brand ambassador.
• Web commercial around Valentine’s
Day starting from 5th Feb to 20th Feb.
• Cross promoted on print, social and
digital platforms.
19. Shahrukh Khan – Nespresso’s brand
ambassador for Indian Market
- Shahrukh Khan (SRK) – world famous Bollywood actor and producer to
extend his relationship with Nespresso – India.
- SRK to be featured in in Nespresso’s new integrated marketing campaign in
Indian market which brings life to the campaign – The Perfect Indulgence,
across T.V, print and digital ads, partnership commercials, social media and
a microsite.
WHY SRK?
- Known as a true gentlemen, a self-fed personality with a huge international
fan following than any other Bollywood star
- Khan was the second-richest actor in the world for the last few years, with
a net worth of $600 million
- Considered one of the biggest film stars in the world and is referred to by
the media as "King Khan“
- Rawness and crowd appeal
21. George Clooney VS Shahrukh Khan
• As George Clooney, SRK is a known coffee enthusiast and a trend
setter. Indians would surely relate him with Nespresso which would
have a greater impact on the brand
• As per the survey, SRK has shown great interest in the lives of coffee
farmers and the initiatives Nespresso has undertaken to support them
in producing high quality sustainable coffee and enhancing their
welfare
• SRK smartly fits the brand’s persona in many given ways and having
him on board would definitely be of great value to Nespresso – India
23. The main aim of the campaign shall be
to create brand awareness.
Across all social media, the brand’s
objective will be highlighted.
3 month digital campaign – March 2019.
25. 3 month digital campaign – April 2019.
• The main focus for this month’s campaign would be of the product
launch in May 2019.
• All the platforms will promote the launch of the product with the
campaign #ShotwithSRK.
26. • The campaign shall promote
the launch of the brand by
enticing the customers to
attend it and enjoy a shot
with SRK.
#SHOTWITHSRK
27. LAUNCH EVENT: INDULGENCE BOX
- Product launch press event at the Taj Land Ends (7-star in Mumbai)
- Invite all the celebs and announce the new endorsee of the brand
Nespresso in India
- Announce boutiques opening across cities
- Sample boutique presentation
- Handover a beautifully packed box of assorted flavours
• coffee pods (around 150) and call it BOX OF INDULGENCE
• BENEFITS
- Build awareness
- Use of social presence of the guests
- Try trending #NespressoIndia across social platforms
29. Influencer Marketing
• Association with top food bloggers in India with
a strong social clout
• Instagram! Cause pictures talk
• Weekly post by around 15 different
top notch bloggers around the county
• Regular give-aways with contests
31. B2B Aspect
• Tie up with multinationals
• Regular supply of capsules
• Large orders
• Discounted rates but higher profits
32. Extended reach
• Tie up with high end hotels and resorts
- Welcome drink
- Free samples and complimentary capsules
- Espresso machine and capsules in the room
• Airport
- VIP lounge
- Served on board