Nearshore Nexus 13- IT Outsourcing Comes of Age by Xerox
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An IT Executive’s view of how the industry is changing and what you need to consider to manage outsourcing successfully. What are the key considerations as you look for a global outsourcing partner? How does innovation play into this, what is important in the design phase, how has the industry changed in the last two decades? Join us for this unique “Fireside Chat” format with Fred Snow, SVP of IT Outsourcing at Xerox. Fred will share what he has learned during his tenure in the industry, including his work on major outsourcing projects with top Fortune 500 companies, and also answer audience questions.
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Nearshore Nexus 13- IT Outsourcing Comes of Age by Xerox
- 1. IT Outsourcing Comes of Age – an IT Executive’s view of how the industry is changing and what you need to consider to manage outsourcing successfully. April, 24th 2013 New Jersey, USA
- 2. Session B: “IT Outsourcing Comes of Age” – an IT Executive’s view of how the industry is changing and what you need to consider to manage outsourcing successfully. Moderator: Eric Hochstein, Managing Director of Highstone Associates Panelist: • Fred Snow, Senior Vice President of Group Sales and Business Development for the Information Technology Outsourcing (ITO) division within Xerox Business Services
- 3. May 1, 2013Page 3 IT Outsourcing Comes of Age … an IT Executive’s view of how the industry is changing and what you need to consider to manage outsourcing successfully Fred Snow, SVP, IT Outsourcing Xerox Business Services, LLC
- 4. May 1, 2013Page 4 You’ve known us as a copying/printing pioneer... 4
- 5. May 1, 2013Page 5 Today, Xerox is so much more. We are the world’s largest enterprise for business process and document management. • Presence in more than 160 countries • Acquired Affiliated Computer Services, an industry leader in business process and IT outsourcing, in 2010 • More than 140,000 employees worldwide • Annual revenue of ~$23 billion, more than 50% from Services • Named to Fortune Magazine’s list of World’s Most Admired Companies 5
- 6. May 1, 2013Page 6 900 million insurance claims processed annually $421 billion in global accounts payable processed for our customers 11 million customer employee and retiree benefits managed by us 1.6 million global customer interactions handled daily 37 billion global public transit fares collected annually Up to 30% reduction in document-related costs And, we’re delivering business results that create real value for our clients. 6
- 7. May 1, 2013Page 7 Our Portfolio Production Equipment Document Services ● Multi-Function ● Printers ● Copiers ● Software Solutions ● Supplies ● Digital Presses ● Production Printers and Copiers ● Continuous Feed Printers ● Wide Format ● Workflow and Software ● Business Development ● Enterprise Print ● Litigation ● Document Transaction ● Enterprise Marketing ● Product Life Cycle Communications Business Process Outsourcing IT Outsourcing ● Human Capital Management ● Finance & Accounting ● Document & Data Management ● Customer Care ● Payment Services ● Mainframe ● Midrange ● Enterprise Storage ● Managed Network Services ● End User Computing ● Business Continuity ● Cloud Services Application Solutions ● Consulting ● Hosting ● System Selection and Integration ● Post- Production Support ● Application Development Maintenance Outsourcing ● Messaging and Collaboration The World’s Leading Global Enterprise for Business Process and Document Management Office Products Services Products
- 8. May 1, 2013Page 8 Strong Presence in Latin America Latin America is a delivery hub with over 20,000 employees, including 1,000 ITO employees • • • • • •
- 9. May 1, 2013Page 9 Serving Fortune 500 Clients Worldwide Financial Retail Communications Services Manufacturing Education Transportation Coca-Cola Pepsi Americas McDonald’s Burger King SABMiller Walt Disney 7-Eleven Office Depot Hallmark MGM Resorts AT&T Sprint Verizon Motorola UCLA Duke University USC University of Pennsylvania Georgetown University U.S. Dept. of Labor State of Texas State of New Jersey State of California MetLife Aetna United Healthcare Humana American Airlines Delta Airlines Qantas Airlines Air France Air New Zealand Ingram Micro Citibank Bank of America PNC HSBC NYSE Franklin Templeton Fannie Mae Genworth eStudent Loan GE Goodyear GlaxoSmith Kline H.J. Heinz Mead Westvaco Allergan Scotts Miracle-Gro CarMax
- 10. May 1, 2013Page 10 May 1, 2013Page 10 Fireplace Chat
- 12. IT Outsourcing Comes of Age – an IT Executive’s view of how the industry is changing and what you need to consider to manage outsourcing successfully. April, 24th 2013 New Jersey, USA
Editor's Notes
- Objective: Become the premier ITO partner and trusted advisor in Latin America by providing top notch delivery, advanced solutions, best practices, industry depth, process expertise, and innovationFocus and specialize: Select most attractive segmentsBuild on our strengthsMove up the value chainArticulate and strengthen our USPBuild Speed, scale and cost advantageExpand CapabilitiesBuild an aggressive winning teamLocal expertise, industry depth, delivery teamsMethodical step-by-step build outExpanded PartneringAccelerate (acq)