1. 170 Boulevard S.E.
Atlanta GA 30312 NICHELLE JONES
(646)379-4131
nichelle_a_jones@yahoo.com
EMPLOYMENT
Instructional Designer/Analyst AdvantageCare Physicians Winter 2012-Present
EPIC Software
 Epic Resolute Professional Billing System Builder application modifications.
 Go-Live Command Center and Helpdesk support.
 Revenue Cycle Team member brought over client(s) information from Legacy System billing functions to
Epic Professional Billing Application, transitioning end users fully from legacy system to Epic PB Module(s).
 Reporting Workbench and Applications Reports
 Train end users on EPIC for Financial, Billing, Ambulatory, HIM, Identity, and Cadence Prelude functionality
AdvantageCare Physicians (ACP) is one of the largest multi-specialty physician practices delivering
comprehensive, community-based care in 37 convenient locations throughout the New York metropolitan
area.
Implementation Specialist Staten Island Physician’s Practice Fall 2008 – Winter 2012
NextGen Software
 EHR, EPM and ICS functions as well as template management.
 SU 5.7 and HealthWise Updates.
 Helpdesk Services for end user support
 Ensured HCC, Meaningful Use attestation and ABN documentation completion.
Staten Island Physician’s Practice (SIPP) is a multi-specialty practice with two locations on the North and
South shores of Staten Island servicing 35 % of the island’s population. Offering radiology (CT and MRI),
vascular studies, laboratory and sleep study services.
Medical Assistant Staten Island Medical Group Winter 2005 – Fall 2008
 Key member of multiple-specialty medical practice.
 Ensure quality of care and re-enforced HIPAA regulations.
 Autoclave Technician
 Phlebotomy Technician
Staten Island Medical Group (SIMG) a multi-specialty practice employing over 800 staff members.
EDUCATION
Sacramento, CA Ashford University Fall 2015 – Present
 B.A Business Information Technology current GPA: 4.0
 Undergraduate Coursework: Operating Systems; Databases; Algorithms; Programming Languages; Comp.
Architecture.
New York, NY Technology Career School Summer 2010 – Spring 2012
MCTIP, A+, Network+, MS Server 2010, SQL and CCNA
TECHNICAL EXPERIENCE
Projects
 EPIC Professional Billing Training Curriculum (2013). SharePoint documentation for Charge Entry, Coder,
Payment Posting, Claims, Self-Pay, Reporting and associated work queue
 EPIC Referrals Training eLearning (2014) Upload and system management SML platform
 Power Point – Downtime Protocol (2014 – 2015). Documentation for Downtime and Recovery Processes -
BCA accessibility

2.  Operating Systems Windows 8, MS Suite 2013, SnagIt
ADDITIONAL EXPERIENCE AND AWARDS
 Certified – EPIC PB Analyst (2013): EPIC PB/SBO Resolute (cert.), EPIC Tapestry (knowledge) , EPIC Benefits
Engine (knowledge), Cadence knowledge), Prelude (knowledge), EPIC Ambulatory (knowledge) , EPIC HIM (
knowledge), EPIC Identity (knowledge) and Allscripts
 Certified—NextGen Trainer (2008): HL7 integration, Rosetta interface, NextGen Report Server,
HealthWise, NextGen EMP, NextGen ICS, NextGen EHR, template maintenance, and user security.