The document discusses using digital tools to enhance academic advising. It recommends advisors use a mix of online and in-person advising to meet student needs, build relationships, and enhance communication and support. Advisors should try new digital tools gradually and apply basic customer service principles. The document also notes important considerations around privacy, identity, access, costs, and legal issues when using digital advising tools.

1. Connecting 1:1
Using Digital Tools to
Enhance Advising
NACADA #AdvTech Talk

2. Why we do, what we do
▪ online & on campus -- undergrads & grads
▪ meeting students’ needs, where they’re comfortable
▪ not necessarily replacing traditional advising
▪ other ways to be available, instead of pushing out information
▪ building relationships, enhancing communication & support
#AdvTech

3. Workflow
#AdvTech
▪ mix & match
▪ make it work for your daily advising
▪ basic rules of customer service still apply (in person, phone, online)
▪ try one or two new things until you’re comfortable
▪ add contact info to our email signatures, bio pages online
▪ trial & error… yes, small mistakes are ok

4. Boundaries & Limitations
▪ FERPA & information privacy
▪ student identity & behavior
▪ access & responsibility
▪ cost & financial concerns
▪ training & support
▪ implementation & assessment
#AdvTech

5. Keep in Touch
▪ DigitalAdvisingAtYourSchool.wordpress.com
▪ YouTube: http://www.youtube.com/NACADAadvtech
▪ Google+: https://plus.google.com/+NACADAAdvTech/
▪ Facebook: http://on.fb.me/1fFtesy
Join the #AcAdv Chat every Tuesday at Noon CST!
Follow @AcAdvChat on Twitter & join the fun.
#AdvTech

6. Thank you NACADA
#AdvTech
http://www.nacada.ksu.edu/
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