2. Why we do, what we do
▪ online & on campus -- undergrads & grads
▪ meeting students’ needs, where they’re comfortable
▪ not necessarily replacing traditional advising
▪ other ways to be available, instead of pushing out information
▪ building relationships, enhancing communication & support
#AdvTech
3. Workflow
#AdvTech
▪ mix & match
▪ make it work for your daily advising
▪ basic rules of customer service still apply (in person, phone, online)
▪ try one or two new things until you’re comfortable
▪ add contact info to our email signatures, bio pages online
▪ trial & error… yes, small mistakes are ok
