The document is a mystery guest questionnaire for evaluating a church service. It contains 25 questions that ask the guest to rate various aspects of their visit such as signage, greetings, cleanliness, the worship service, and whether they were made to feel welcome. The questions are rated on a scale from excellent to terrible. At the end there is a section to calculate a total grade for the visit.

1. Mystery Guest Questionnaire
1. What did you see when you first pulled up as far as signage being clear?
Excellent Good So/so More bad than good Terrible
2. What did you see when you walked in the doors?
Excellent Good So/so More bad than good Terrible
3. Were you greeted right away?
Excellent Good So/so More bad than good Terrible
4. Did you feel welcome – like an honored guest?
Excellent Good So/so More bad than good Terrible
5. Were you shown where to go and what to do?
Excellent Good So/so More bad than good Terrible
6. Did anyone attempt to make conversation before, during or after the service?
Excellent Good So/so More bad than good Terrible
7. How would you rate the cleanliness of the facility?
Excellent Good So/so More bad than good Terrible
8. How would you rate the appearance of the facility?
Excellent Good So/so More bad than good Terrible
9. Was the bulletin clear on order of service and did it provide information on the church?
Excellent Good So/so More bad than good Terrible
10. Was the worship service uplifting?
Excellent Good So/so More bad than good Terrible
11. Was the music portion uplifting?
Excellent Good So/so More bad than good Terrible
12. Was there time for prayer?
Excellent Good So/so More bad than good Terrible
13. Did the message seemwell prepared, biblical and practical?
Excellent Good So/so More bad than good Terrible
14. How did the Sabbath school teachers treat parents and their children?
Excellent Good So/so More bad than good Terrible
15. Were announcements short, clear and informative?
Excellent Good So/so More bad than good Terrible

2. 16. Were the visitors invited back?
Excellent Good So/so More bad than good Terrible
17. Did you feel comfortable enough to ask questions?
Excellent Good So/so More bad than good Terrible
18. Did anyone sit by you during service and try to make you feel welcome?
Excellent Good So/so More bad than good Terrible
19. Were you invited to lunch?
Excellent Good So/so More bad than good Terrible
20. How was the signage throughout the building, restrooms, classes, etc?
Excellent Good So/so More bad than good Terrible
21. How full was the building?
Excellent Good So/so More bad than good Terrible
22. Did everyone seemglad to be there or were they so “reverent” that it seemed like a funeral
home?
Excellent Good So/so More bad than good Terrible
23. Did anything distract you?
Excellent Good So/so More bad than good Terrible
24. What one thing will you remember about this in seven days’ time?
Excellent Good So/so More bad than good Terrible
25. Would you return?
Excellent Good So/so More bad than good Terrible

3. Grade:
5 Excellent ___________
4 Good ___________
3 So/so ___________
2 More bad than good _________
1 Terrible _________
Total _________