MyInfo face-to-face User Journey using SingPass QR-only login

1. UNCLASSIFIED
User Journey Template for Businesses
(Face-to-face application using SingPass Mobile)
Ver 1.2
NDI Developer & Partner Portal (MyInfo)
https://www.ndi-api.gov.sg/library/trusted-data/myinfo/

2. Overview
• The Face-to-face Application is an application that
requires assistance from a business representative
to complete.
• Only QR login option will be available on the
SingPass login page. Applicant will authenticate
using SingPass Mobile app.
• Examples of face-to-face applications are:
a) Assisted application over counter
b) Relationship Manager serving customers
UNCLASSIFIED2

3. UNCLASSIFIED
Reference User Journey Flow
3
Applicant
Access “MyInfo”
Step 1
Performs SingPass QR-
only Login & Consent
Step 2
Step 3
Retrieval of Applicant’s
Personal Data
Business
Representative
Business Process
Application
Representative
completes form
Step 3
Review application and
submit

4. 1. Access MyInfo
UNCLASSIFIED4
Access “MyInfo” on
Representative’s laptop
Step 1
Performs SingPass QR-only
Login & Consent
Step 2
Application
Apply using MyInfo
You can apply for a new account using MyInfo via SingPass login or fill up
our online form. Applicable for Singapore Citizens, Singapore Permanent
Resident and FIN Holders
Apply using MyInfo
MyInfo is a data platform that pulls your
personal data across participating
Government agencies to fill out e-forms. Find
out more

5. 2a. Perform SingPass QR-only Login & Consent (redirect to SingPass)
UNCLASSIFIED5
Access “MyInfo” on
Representative’s laptop
Step 1
Performs SingPass QR-only
Login & Consent
Step 2
SingPass site only shows
QR login option. Applicant
would not be able to toggle
to login using SingPass
and password.
Show QR Login Only

6. 2b. Perform SingPass QR-only Login & Consent (redirect to Consent)
UNCLASSIFIED6
Access “MyInfo” on
Representative’s laptop
Step 1
Performs SingPass QR-only
Login & Consent
Step 2
Checks pre-filled personal
data and submits

7. 3. Business representative completes application form
UNCLASSIFIED7
Representative completes
Application form
Step 3

8. Error Handling
UNCLASSIFIED8
In the event that MyInfo system is unavailable, the digital service shall display the
above error message.
We are unable to retrieve your
information from MyInfo.
Click here to proceed with your
application.

9. FAQs
Qns: How does digital service render SingPass with only
QR login?
Ans: Businesses with approved linkup request for this
face-to-face application user journey will be provisioned
with unique app credentials that will display SingPass
with only QR-only login (in production environment only).
Qns: Must the applicant have SingPass Mobile for this
user journey?
Ans: Yes. This face-to-face application will show
SingPass login with QR-only login. Hence, there is a
need for applicant to use SingPass Mobile.
Business representative can encourage applicant to
download SingPass Mobile app for application to digital
service.
UNCLASSIFIED9