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Progetto diCustomer
Communication
Management
Federica Monticelli
Rachele Antonini
Sofia Muschio
Cognizione e Linguaggio
a.a. 2017/18
Problemi
da risolvere
oIl cliente tende ad ignorare la bolletta ricevuta
tramite i canali tradizionali: e-mail e posta
oDifficoltà di elaborazione dei dati presenti nella
bolletta
oCustomer Experience negativa nei confronti
dell’azienda
La
soluzione
oApp per smartphone
oSemplificazione dei dati tramite raggruppamento
e grafici
oGioco interattivo a tema
La bolletta
1/4
La prima schermata contiene
tutte le informazioni essenziali
della nuova bolletta:
1. Nome del destinatario
2. Periodo di riferimento
3. Importo totale da pagare
4. Riepilogo
La bolletta
2/4
Box a scorrimento a 4 fasi
dopo il riepilogo:
Importo giornaliero
revisionato
La bolletta
3/4
Costo gestione
La bolletta
4/4
Anticipi / Proroghe
Tab
cliccabili
1/2
Dalla schermata iniziale è
possibile accedere ad altri due
tab, oltre alla bolletta attuale:
oListino Metano
Tab
cliccabili
2/2
Dalla schermata iniziale è
possibile accedere ad altri due
tab, oltre alla bolletta attuale:
oListino Manodopera
Ulteriori
dettagli
1/2
L’utente può visualizzare
ulteriori dettagli riguardo a:
oDestinatario
Ulteriori
dettagli
2/2
L’utente può visualizzare
ulteriori dettagli riguardo a:
oPeriodo di riferimento
Sezioni
L’applicazione è composta da 3 sezioni,
rappresentate dalle icone in basso:
Profilo utente Agenda Bill the Pig
Bill the Pig
1/2
Gioco rompicapo a tema
- Scopo: riuscire a inserire la
moneta nel maialino-
salvadanaio
- Tempo a disposizione:
dipende dall’importo della
bolletta
- Allo scadere del tempo, lo
schermo si oscura
- Sistema di punteggi
Bill the Pig
2/2
Possibilità di pagamento
tramite l’app
Comparsa della scritta
«Bolletta pagata» appena il
pagamento viene effettuato
Un nuovo livello di Bill the Pig
si sblocca automaticamente
Engagement
del cliente
oBolletta facilmente consultabile su smartphone
oNotifiche per imminente scadenza del pagamento
oGioco a livelli
 Miglioramento della Customer Experience

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