The document provides a resume for Christian B. Villaflores seeking a position in the hospitality sector. It summarizes her educational and professional background, including a Bachelor's degree in Tourism and over 2 years of experience as a Front Office Associate at Lancaster Hotel Manila. It also lists her various skills, duties in her current role, and affiliations.

1. CHRISTIAN B. VILLAFLORES
Lot13A, Block6, Bonna St., Oro Vista Royale Executive
Village, Mayamot, Antipolo City
09159737116/ christian.villaflores@yahoo.com
OBJECTIVES:
Seeking a deserving profile in the hospitality sector, where I can deliver my
expertise and innovative hospitality skills, while maintaining the integrity and work
ethics of the working environment, thereby maintaining the reputation of the
organization.
EDUCATION:
2014-2008 Tertiary Bachelor of Science in Tourism, Asian Institute of
Tourism, University of the Philippines, Diliman.
Quezon City. (Full Scholar 2008-2014)
2008-2004 Secondary San Jose Del Monte National Trade School, City of
San Jose Del Monte, Bulacan.
2004-1998 Primary Sum-ag Elementary School, Sum-ag, Bacolod City,
Neg. Occidental.
BASIC INFORMATIONS:
Age : 24 years old
Height : 5’5”
Weight : 51 kgs
Blood Type : +AB
Gender : Female
Civil Status : Single
Date of Birth : December 23, 1991
Place of Birth : Bacolod City
Religion : Born Again Christian
Citizenship : Filipino
Tin Number : 483316403
PhilHealth Number : 21-025149217-9
EXPERIENCE:
• February 2015 – Present
Lancaster Hotel Manila – Front Office Associate
• 2012 to 2014: (part time)

2. Club Moderator: Claret School of Quezon City
• 2011
Deputy Committee of TATAND (Table Tennis Association of North District)
• 2011
Tour Guide for PNU (Pusan National University) Basketball Team
• 2010
Liaison for SEATTA (South East Asian Table Tennis Association)
EMPLOYMENT HISTORY:
Lancaster Hotel Manila
(622 Shaw Blvd., Mandaluyong City, 1552 Philippines)
Position: Front Office Associate
Monthly Salary: Php 25,000.
Contact References: Ms. Myraquel Garcia
Resident Manager
Contact Number: 09178861058
ON-THE-JOB TRAINING:
Completed Three Hundred Sixty Two (362) hours for Hotel & Restaurant Phase
(Assigned in Front Office Department) at Waterfront Cebu City Hotel & Casino from April
12, 2012 to May 31, 2012.
VOLUNTEER EXPERIENCE:
Event Organizer in 1st
National Athletics Competitions (Special
Olympics Philippines) at the Philippines Sport Ultra, Pasig City on
March 11 & 12, 2010.
SEMINARS ATTENDED:
Superior Guest Service & Teamwork, Lancaster Hotel Manila- February
2016

3. How to Handle Guest’s Complaints, Lancaster Hotel Manila- May 2016
1st
National Conference on Tourism Governance on November 25-26,
2013 at SM Mall of Asia’s SMX Convention Center, Pasay City
Hotel Immersion at Diamond Hotel Philippines last March 2010
AWARDS:
4th
Honorable Mention, Batch 2008
Best in Drafting, 2007 & 2008
Best in Mapeh, 2008
Best in Filipino, 2008
Athlete of the Year 2006, 2007 & 2008
Gold Medalist in UAAP 76th
Season Table Tennis Women’s Division
Gold Medalist in UAAP 74th
Season Table Tennis Women’s Division
Gold Medalist in University Games 2011 Table Tennis Women’s
Division
Gold Medalist in CLARAA Meet 2007 Table Tennis Team Event
Gold Medalist in CLARAA Meet 2008 Table Tennis Singles Event
Gold Medalist in City Meet 2007 Table Tennis (Team & Singles Event)
Gold Medalist in City Meet 2008 Table Tennis (Team & Singles Event)
Silver Medalist in UAAP 75th
Season Table Tennis Women’s Division
Silver medalist in Chancellor’s Cup -2012
Silver medalist in 2nd
TATAP Tournament -2008
Bronze medalist in UAAP 2008, 2009 & 2010 for Table Tennis Women’s Division
Bronze medalist in Vicente Hao Chin Sr. Memorial Cup National Inter-
Scholastic – 2008 Table Tennis Women’s Division
Bronze medalist in Chancellor’s Cup – 2008 Table Tennis Women’s Division

4. Face of the Day 2005
Miss Campus 2006
Miss SJDMNTS 2007
Miss JS Prom 2008
Miss Central Luzon Regional Athletic Association Meet (CLRAA)
2007
SKILLS:
• Speak and/or write well in both English and Filipino language.
• Strong communication skills
• Time management and organizational skills.
• Ability to work successfully with others.
• Proficiency in Microsoft Office programs.
• Knowledgeable in Harmony System
• Team skills/ team oriented/team player
• Insightful – high motivated to learn and experience.
• Skilled at balancing and prioritizing multiple tasks to meet deadlines.
• A self-motivated professional.
•
DUTIES AND RESPONSIBILITIES IN MY PRESENT WORK:
• Provide friendly and courteous service to all existing clientele as well as prospective
• Oversee all cash register sales
• Trained OJT’s to what front office is all about– taught them how to work and deal
problems in front desk.
• Ensured all the front desk operations are carried out in the most efficient and
courteous manner.
• Assisted customers in all inquiries in connection with local restaurants and attractions.
• Handled credit card machines and cashier audit reports.
• Made reservations in the most courteous and efficient manner.
• Designed and maintained guest’s room to ensure guest satisfaction.
• Performed any other inventory management changes as directed from a supervisor

5. and manager.
• Handled security and control to the front door area of the facility.
• Oversaw check-ins to identify overdue accounts.
• Ensured that guests and appointments are directed to the appropriate employee and
department in a prompt, professional manner.
• Ensured immediate response to member requests, inquiries and concerns.
SUMMARY SKILLS:
Remarkable experience working as receptionist and front desk associate.
Good understanding of basic accounting principles and skilled in cash processing procedures
and inventory management. Proficient in MS Outlook Word and Excel and has an ability to
communicate effectively with both staff and members and can able to work independently.
Excellent customer service skills.
AFFILIATIONS:
• UP Women’s Table Tennis Team (2008-2013)
- Asst. Team Captain (2010-2011)
• Varsity Player in San Jose Del Monte National Trade School
- 2nd
yr. to 4th
yr. High School
• Hill of the Living Faith Ministry
- Youth & Praise Team
References:
Prof. Oscar Yoshihiro Santelices
Scientific Session Chairman, PSSC
Head, Department of Sport Science

6. College of Human Kinetics
University of the Philippines, Diliman.
Mobile Number: 09178806060
Ms. Kristine Erika C. Castillo
SAP Coordinator, Claret School of Quezon City
Mobile Number: 09399246193
Ms. Myraquel Garcia
Resident Manager – Lancaster Hotel Manila
Contact Number: 09178861058

7. College of Human Kinetics
University of the Philippines, Diliman.
Mobile Number: 09178806060
Ms. Kristine Erika C. Castillo
SAP Coordinator, Claret School of Quezon City
Mobile Number: 09399246193
Ms. Myraquel Garcia
Resident Manager – Lancaster Hotel Manila
Contact Number: 09178861058