The document discusses the operations of the Mumbai Dabbawala system which delivers home-cooked lunches to over 200,000 people daily. The Dabbawalas use a complex coding system to collect, aggregate, transport, and deliver lunch boxes with an extremely low error rate, earning recognition from Forbes and an ISO certification. Their supply chain involves households, collection points, aggregation stations, transportation, and delivery zones, with the process reversed to return empty boxes.

1. Presented By:
Himanshu Gupta
Himanshu Shrivastava
Ishita Jain
Ishpreet Singh
Kanika Rajput
Komal Sharma
Mihir Manchanda
Manish Jindal

2. INTRODUCTION:
• Since 1890, Dressed in white outfit and traditional Gandhi Cap, Mumbai Army of 5,000 Dabbawalas
fulfilling the hunger of almost 200,000 Mumbaikar with home-cooked food that is lug between home
and office daily.
• The work doesn’t end here, they also carry the empty lunch boxes back to the homes of the customers.
• The unbelievable part is that they make only one mistake in sixteen million transactions and have been
consistently good at it for all the time of their operations.
• This credibility earned them a six sigma designation by the Forbes magazine and ISO 9001 accreditation.

3. • Households collection and assembling at Reported collection point.
• Gathering at nearest aggregation point.
• Lunch boxes transported.
• Dabbas reached their Destination Zones.
• Food is delivered and Reverse process is initiated.
Supply Chain:

4. Aggregation
and sorting
at stations
Home
Home
Home
Railway
Station
Office
Office
Office
Office
Pickup at homes Drop off at stations Pickup by local
Dabbawalas.
Delivery
Collection
point
Process is reversed in same manner
Home

5. CODING SYSTEM:
VLP: Vile Parle (Suburb in Mumbai)/ Residential Station.
9EX12: Code for Dabbawalas at destination, different for each customer.
EX: Express Towers/ Name of the building or office.
12: floor number.
E: code for Dabbawalas at residential station.
3: code for destination station.
D’souza: Name/Surname of the customer.

6. • On time and uninterrupted service delivery even in the times of bad weather.
• No error inspite of lunch boxes changing hands 5 times.
• They do not depend or use any modern day technology for carrying out their operations.
• Six Sigma designated organization.
• Customer satisfaction is almost 100 percent.
Key Features: