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Service strategy for the fish and chip shop
ITIL Service Strategy demystified.
There has been feedback from itSMF members that the Service Strategy book is somewhat more theoretical or abstract than the “meat and potatoes” of Service Transition and Service Operation. However the basic concepts of Service Strategy have existed in service organisations throughout time. This presentation aims to demystify the concepts of ITIL Service Strategy by looking at the topic through the eyes of the fish and chip shop owner – here is Service Strategy as part of Service Management 101 – with the key concepts of Service Strategy explained using a familiar and non threatening metaphor.
This presentation was first delivered at itSMFA 2011 annual conference in Perth, WA.
PMI RMP Training Materials Online
PMI RMP course materials provide an introduction to RMP and a detailed insight into risk management framework, principles and concepts, introduction to project risk management processes, planning risk management, identifying risk, performing qualitative risk analysis, performing quantitative risk analysis and documenting the results. With this certification you can effectively handle risks in your organization and is best suited for risk managers, line and project risk managers. The course also equips you with the ability to identify, gage and control possible risks.
My PgMP certification experience
share my experience and lesson learnt preparing and passing PgMP certification (PMI program management certification) , in order to support aspirants and develop program management.
Since April 2016, with my business partner Harish, we also propose to accompany aspirants on their PgMP journey : http://achievup.com/pgmp-certification-preparation-online-coaching/
ITIL Intermediate Exam Tricks and Tips | Syzygal
This presentation covers the 10 most valuable tricks and tips for acing your ITIL Intermediate exams.
Understanding the content is half the battle, preparing for the exam is the other half.
Good luck with the exam and please feel free to add any other advice that you have found during your journey.
ITSM Foundation Course Material
ITSM is one of the most popular and globally acknowledge IT service management certification for IT professionals. ITSM certification is offered to professionals who qualify in the ISO/IEC 20000 exam. To make this certification achievable, Simplilearn brings to you online ITSM training that lets you prepare for the ISO/IEC 20000 exam at your pace and from your own place. This presentation on ITSM includes all important topics based on the ISO/IEC 20000 exam. Each slide is prepared by our certified and experienced ITSM trainers. Understand all the service management processes including resolution process, control process, release process, service delivery process and relationship process through this ITSM training reference material. Improve your knowledge and enhance your confidence towards attaining the ITSM certification with Simplilearn.
ITIL Service Strategy - ITSM Academy Webinar
We look at the Service Strategy phase of the ITIL V3 service lifecycle and the key processes that enable business and IT integration. We will discuss critical processes such as Service Portfolio Management, Business Service Management, Financial Management and Demand Management, along with key roles such as Business Relationship Manager and Product Manager.
Recommended
Service strategy for the fish and chip shop
ITIL Service Strategy demystified.
There has been feedback from itSMF members that the Service Strategy book is somewhat more theoretical or abstract than the “meat and potatoes” of Service Transition and Service Operation. However the basic concepts of Service Strategy have existed in service organisations throughout time. This presentation aims to demystify the concepts of ITIL Service Strategy by looking at the topic through the eyes of the fish and chip shop owner – here is Service Strategy as part of Service Management 101 – with the key concepts of Service Strategy explained using a familiar and non threatening metaphor.
This presentation was first delivered at itSMFA 2011 annual conference in Perth, WA.
PMI RMP Training Materials Online
PMI RMP course materials provide an introduction to RMP and a detailed insight into risk management framework, principles and concepts, introduction to project risk management processes, planning risk management, identifying risk, performing qualitative risk analysis, performing quantitative risk analysis and documenting the results. With this certification you can effectively handle risks in your organization and is best suited for risk managers, line and project risk managers. The course also equips you with the ability to identify, gage and control possible risks.
My PgMP certification experience
share my experience and lesson learnt preparing and passing PgMP certification (PMI program management certification) , in order to support aspirants and develop program management.
Since April 2016, with my business partner Harish, we also propose to accompany aspirants on their PgMP journey : http://achievup.com/pgmp-certification-preparation-online-coaching/
ITIL Intermediate Exam Tricks and Tips | Syzygal
This presentation covers the 10 most valuable tricks and tips for acing your ITIL Intermediate exams.
Understanding the content is half the battle, preparing for the exam is the other half.
Good luck with the exam and please feel free to add any other advice that you have found during your journey.
ITSM Foundation Course Material
ITSM is one of the most popular and globally acknowledge IT service management certification for IT professionals. ITSM certification is offered to professionals who qualify in the ISO/IEC 20000 exam. To make this certification achievable, Simplilearn brings to you online ITSM training that lets you prepare for the ISO/IEC 20000 exam at your pace and from your own place. This presentation on ITSM includes all important topics based on the ISO/IEC 20000 exam. Each slide is prepared by our certified and experienced ITSM trainers. Understand all the service management processes including resolution process, control process, release process, service delivery process and relationship process through this ITSM training reference material. Improve your knowledge and enhance your confidence towards attaining the ITSM certification with Simplilearn.
ITIL Service Strategy - ITSM Academy Webinar
We look at the Service Strategy phase of the ITIL V3 service lifecycle and the key processes that enable business and IT integration. We will discuss critical processes such as Service Portfolio Management, Business Service Management, Financial Management and Demand Management, along with key roles such as Business Relationship Manager and Product Manager.
ITIL Service Strategy
Information Technology Infrastructure Library Service Strategy based on ITIL v3 Service Strategy Publication
Implementing ITIL® Service Strategy Through Enterprise Architecture
Web: www.iss.nus.edu.sg
Twitter:#ISSNUS
Facebook: www.facebook.com/ISS.NUS
ITIL & CMMI for Services
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ITIL Foundation Training
Information Technology Infrastructure Library (ITIL) certification is the most coveted certification for IT service professionals. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification offered to professions who qualify the ITIL Foundation exam validates one’s ability to handle IT services in a planned manner. This presentation on ITIL Foundation includes all the important ITIL terminologies and basics that are covered in the ITIL Foundation exam. Each slide covers ITIL topics based on the ITIL Foundation and is prepared by highly qualified instructors. Get an understanding on each of the ITIL Foundation topics and enhance your knowledge and confidence towards achieving the ITIL Foundation certification.
Agile project management framework
Agile Certification Professional (PMI-ACP) Certification is the most coveted agile certification for project managers offered by the reputed PMI Institute. PMI-ACP certification is globally acknowledged and is valid across industries. Prepare for PMP exam with Simplilearn and make us a part of your success story. Simplilearn brings to you online PMI-ACP exam prep course that gives you the liberty to study at your pace and from your own place. This PMI-ACP presentation provides you a complete overview of basics of agile certification. Each slide covers PMI-ACP topics based on PMI-ACP exam syllabus and is prepared by our certified agile practitioners who have years of experience in agile environment. Get an understanding of PMI-ACP framework, agile methodologies, agile principles and its implementations in various projects. Cited examples and practice questions based on agile course and industry specific subjects provide better insights on each topic improving your confidence and knowledge towards attaining the agile certification goal.
ITIL Practical Guide - Service Strategy
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=263
Viewing the ITIL framework from a business perspective, this video shows how you can integrate IT with the business and align strategies throughout the lifecycle of a service.
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ITIL Service Strategy
Information Technology Infrastructure Library Service Strategy based on ITIL v3 Service Strategy Publication
Implementing ITIL® Service Strategy Through Enterprise Architecture
Web: www.iss.nus.edu.sg
Twitter:#ISSNUS
Facebook: www.facebook.com/ISS.NUS
ITIL & CMMI for Services
Presented by Mr Goh Boon Nam, Chief of New Initiatives and Strategic Planning, NUS-ISS
ITIL Foundation Training
Information Technology Infrastructure Library (ITIL) certification is the most coveted certification for IT service professionals. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification offered to professions who qualify the ITIL Foundation exam validates one’s ability to handle IT services in a planned manner. This presentation on ITIL Foundation includes all the important ITIL terminologies and basics that are covered in the ITIL Foundation exam. Each slide covers ITIL topics based on the ITIL Foundation and is prepared by highly qualified instructors. Get an understanding on each of the ITIL Foundation topics and enhance your knowledge and confidence towards achieving the ITIL Foundation certification.
Agile project management framework
Agile Certification Professional (PMI-ACP) Certification is the most coveted agile certification for project managers offered by the reputed PMI Institute. PMI-ACP certification is globally acknowledged and is valid across industries. Prepare for PMP exam with Simplilearn and make us a part of your success story. Simplilearn brings to you online PMI-ACP exam prep course that gives you the liberty to study at your pace and from your own place. This PMI-ACP presentation provides you a complete overview of basics of agile certification. Each slide covers PMI-ACP topics based on PMI-ACP exam syllabus and is prepared by our certified agile practitioners who have years of experience in agile environment. Get an understanding of PMI-ACP framework, agile methodologies, agile principles and its implementations in various projects. Cited examples and practice questions based on agile course and industry specific subjects provide better insights on each topic improving your confidence and knowledge towards attaining the agile certification goal.
ITIL Practical Guide - Service Strategy
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=263
Viewing the ITIL framework from a business perspective, this video shows how you can integrate IT with the business and align strategies throughout the lifecycle of a service.
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Implementing ITIL® Service Strategy Through Enterprise Architecture
Implementing ITIL® Service Strategy Through Enterprise Architecture