Mrigank Shekhar is seeking a position as a ServiceNow Developer. He has 1 year of experience working as a System Engineer for INCAPP Infotech where he was responsible for developing and administering ServiceNow. He has skills in configuring incident management, change management, problem management, user administration, and service catalog workflows. Mrigank holds a B.Tech in Mechanical Engineering from Noida Institute of Engineering and Technology.

1. Mrigank Shekhar
227 –FF, Todays Blossom1,Sector
47, Gurgaon
Email:
mrigank.shekhar151@gmail.com
MobileNo.:08860255191
CAREER OBJECTIVE
To be associatedwithaprogressive organizationthatprovidesopportunity to contribute towards
the growthof the organization and also to apply my knowledge and skills in accordance with the
latest technologies.
PROFILE SUMMARY
I am Engineering Graduate (Mechanical Engineering) 0f 2015 with IT experience of 1 year in
Service-Now Administration. I am currently working with INCAPP Infotech
 Good understanding of key ITSMprocess
 Quick learner, excellent team player
 Positive attitude and high enthusiasm helps me to build relationship and gain trust of
leaders at highest levels
POSITION WANTED: ServiceNow Developer
 Current Job Location: Noida – India
 Notice Period: 15 Days
 Key Skills: Configuring Incident Management, Change Management, Problem
Management, User Administration, Service Catalog, Configure Workflow
ACADEMIA
 Level of Education: GRADUATE
B.Tech (MECHANICAL ENGINEERING) fromNoidaInstitute of EngineeringandTechnology
PROFESSIONAL EXPERIENCE (1 Year) - INCAPPInfotech
ROLE: SyetemEngineer(15th June2015 to Till date)
 Responsible for the Development & Administration of ServiceNow
 Implementation of the Incident management, Problem management, Change
Management

2.  Understanding customer requirement and provide mapping with IT processes
 Creation of Workflows for the Change management
 Creation of SLAs
 Creation of Simple Business Rules, Catalog Client scripts, UI Policies etc.
 Creation of Table & Columns (form design)
 Creation of various reports depending on the customer Requirement
 Configuring ServiceNow Mid-Server
 Maintaining CMDB CIs & Relationships
PERSONAL DOSSIER
 Date of Birth 14th
December
 Gender Male
 Marital Status Single
 Nationality Indian
 Languages known English,Hindi
 Hobbies Driving, Listening Music & Playing Video Games
 Contact Number 08860255191
Mrigank Shekhar