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Gaining Traction with an Audience
through Research
Ozoda Muminova
Guardian News & Media
LUCKY
13
1. PASSIONATE
“People will forget what you said, people
will forget what you did, but people will
never forget how you made them feel”
Maya Angelou (1928 – 2014)
2. TOPICAL
3. PHILOSOPHICAL
Brand
Persuasion/
Choice
Ethos
(Trust)
Pathos
(Emotions)
Logos
(Facts)
4. MYTH-BUSTING
Who is Happy?
Time is more
important than
making money
Attitudes
Perceptions
Consider myself
well-off
Being active
Keep informed
about the news
5. PERSONAL
The most and the least happy employment sectors
Most Happy
Science Media
Least Happy
6. A TALKING POINT
“What makes me happy”
1
2
3
7. “LISTY”
Top brands that make people happy
Source: GNM Mood of the Nation research, 2014
% UK Population, unprompted (907 brands named)
10%
8%8%
7%
5%
5% 4%4%4%4%3% 3% 3% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 1%
8. RELEVANT
Top travel brands that make people happy
Overall Rank
(vs. 2013)
41
(+16)
Overall Rank
(vs. 2013)
46
(+11)
61
(+9)
100
(new)
100
(+35)
132
(new)
132
(+93)
132
(new)
132
(new)
9. ACTIONABLE
HAPPY
Accessible &
Responsive
Community-
driven
Transparent
& Open
Innovative
Vocal/Story-
teller
Emotive
Tell meHow do you make people happy?
GNM’s ‘ACTIVE’ framework
Travel brands’ ‘ACTIVE’ rankings
Overall ACTIVE rank out of 134 brands
71 79 87
12912394
62
122
HAPPY
Accessible &
Responsive
Community-driven
Transparent
& Open
Innovative
Vocal/Story-teller
Emotive
Tell me
Utilise community of loyal travellers to tell the
story and connect emotionally
ranked #81
ranked #36
ranked #102
ranked #65
ranked #50
ranked #77
10. OPEN
11. VISUAL
12. PR-ABLE
13. errrr… SHORT

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Mr summit guardian 050614

Editor's Notes

  1. Gaining Action with an Audience through Research
  2. Have you read Forbes article: 5 reasons why big data will crush big research? A bit of gloom on this sunny day: big research is too small, research is a bad predictor of the future, doesn’t handle complexity well, outdated, inflexible
  3. Getting Action with an Audience through research, drop TR
  4. There are many ways to Gain Action but I will illustrate it through our most recent example, which is the Guardian’s proprietory study for clients and agencies, called mood of the nation
  5. So, lucky 13 principles.
  6. I know I told you to stay calm, scrap it, don’t be calm, be passionate. The whole of this presentation deals with emotions
  7. And nobody said it better than late Maya Angelou: people will never forget how you made them feel. Does insight inspire people or bores them?
  8. I personally feel really passionate about well-being, as an alternative measure of success to money and status, and that’s how Mood of the Nation was born, as we were just coming out of the deep recession, and
  9. Are brands so fragile, so weakened by Internet-empowered consumers that branding is on the verge of losing its value?
  10. Also we found that demographics had little impact on the levels of well-being (unlike the government’s findings). The three key drivers were: Perceptions (feelings about oneself) Attitudes (towards the outer world) and being actives as a person, citizen and consumer