SUMO is an acronym for support.mozilla.org, the official community-powered support website for Mozilla Firefox. It is a wiki where anyone can help write or improve content to provide a great Firefox experience, collect user and product insights, and serve as an entry point to the Mozilla community. SUMO aims to provide consistent, high-quality online help documentation that is easy to access and structured, and can manage documentation across different Firefox versions.

1. MozTW
ABOUT:SUMO
dwchaing@mail.moztw.org
Ernest Chiang, May 2012
SUMO Project

2. Mozilla
Communication
Products MaComm ...
Users Developers ...
SUMO Blog Website wiki MDN IRC ...

3. https://developer.mozilla.org/zh_tw

4. https://wiki.mozilla.org/Main_Page

5. http://blog.mozilla.org/

6. https://support.mozilla.org/zh-TW/home

7. SUMO
SUMO is short for support.mozilla.org, the
official, community-powered support website
for Mozilla Firefox.
At its core, SUMO is a wiki, which means
anyone can help writing or improving content.
Source: http://blog.mozilla.org/sumo/about/

8. Primary Objectives
of SUMO
Great Firefox experience
User and product insights
Entry point to Mozilla community
(Open source support platform)
Source: http://www.slideshare.net/djst/sumo-2010-roadmap-2797032

9. Needs?
Online Help Documentation
Consistency, quality, and precision.
Approval system to maintain quality.
Easy to access.
Structured documentation.
Managing different versions.
Source: http://www.slideshare.net/flod/sumo-and-mozilla-italia

10. How SUMO works?
Easy to participate, easy to update.
Locale leaders and stage provide an efficient
approval system.
{for} allows to provide relevant segments.
Participators can concentrate on the content.
Source: http://www.slideshare.net/flod/sumo-and-mozilla-italia

11. SUMO in MozTW
2010 MozTW SUMO Party (Taipei)
http://talk.ernestchiang.com/2010/10/sumo-party.html
2011 MozTW SUMO 翻派對 (Online)
http://talk.ernestchiang.com/2011/03/moztw-sumo-t-party-chinese.html
Localization Sprint (Global)

12. Enjoy SUMO Today!!
http://moztw.org/contribute/sumo/
Questions?