This document outlines the objectives and content of a lesson on leadership through motivation. The lesson will:
- Briefly review historical views on worker motivation from Frederick Taylor and Elton Mayo
- Examine Taylor's theory of scientific management and Mayo's human relations approach
- Have students create their own needs pyramid based on Maslow's hierarchy
- Use Hertzberg's motivator-hygiene theory to identify factors that motivate themselves and classmates
- Have students report their findings to the class
Week 4 – HR, WorkJob Design and Employee Motivation An Hi.docxcockekeshia
Week 4 – HR, Work/Job Design and Employee Motivation:
An Historical Perspective
Managing human resources is a challenging and creative facet of a business. It is the department
that handles the recruiting, hiring, training, and firing of employees. Because of diligence and
detail required in hiring and the sensitivity required in firing, human resource managers have a
broad skill set. Similarly, human resources is vital to the overall functioning of the business
because without the right staff a firm will not be able to work together and to enhance strengths
and downplay weaknesses.
In addition, a good human resource manager can anticipate upcoming needs and changes in the
business, hiring in line with the dynamics of the market and organization. Once a good workforce
is in place, human resources managers must ensure that employees are properly trained and
oriented and that they clearly understand some elements of what the organization expects.
Hiring new people is expensive, time consuming, and turbulent; thus, it is imperative that all
employees are carefully selected, trained, and motivated so that they will remain committed
and loyal to the company. This is not an easy task. Following is an historical overview of some
work design theories:
Scientific Management
Scientific Management, also called Taylorism, is a theory of management that analyzes and
synthesizes workflows. Its main objective is improving economic efficiency, especially labor
productivity through the simplification of tasks and division of labor. It was one of the earliest
attempts to apply science to the engineering of processes and to management.
Taylorism began in the United States in the 1880s and '90s within the manufacturing industries.
Its peak of influence came in the 1910s; by the 1920s, it was still influential but opposing or
complementary ideas/theories were introduced to businesses. Although scientific management
as a distinct theory or school of thought was obsolete by the 1930s, most of its themes are still
important parts of industrial engineering and management today.
Frederick W. Taylor and Frank and Lillian Gilbreth proposed that money was the sole motivator
for workers (the classical theory of motivation). As such, they suggested managers should break
down each job into its component tasks (specialization), determine the best way to perform
each task, and specify the output to be achieved by a worker performing the task. The three
social scientists conducted “time and motion” studies to prove their belief. Taylor also believed
that incentives would motivate employees to be more productive. That said, Taylor’s and the
Gilbreths’ motivation to provide incentives for employees wasn’t employee-focused. Rather,
their motivation was to have the employees be more productive, so companies made more
money.
1. Watch the following videos of Gilbreth’s original Time and Motion Studies research.
https://www.youtube.com/.
Week 4 – HR, WorkJob Design and Employee Motivation An Hi.docxcockekeshia
Week 4 – HR, Work/Job Design and Employee Motivation:
An Historical Perspective
Managing human resources is a challenging and creative facet of a business. It is the department
that handles the recruiting, hiring, training, and firing of employees. Because of diligence and
detail required in hiring and the sensitivity required in firing, human resource managers have a
broad skill set. Similarly, human resources is vital to the overall functioning of the business
because without the right staff a firm will not be able to work together and to enhance strengths
and downplay weaknesses.
In addition, a good human resource manager can anticipate upcoming needs and changes in the
business, hiring in line with the dynamics of the market and organization. Once a good workforce
is in place, human resources managers must ensure that employees are properly trained and
oriented and that they clearly understand some elements of what the organization expects.
Hiring new people is expensive, time consuming, and turbulent; thus, it is imperative that all
employees are carefully selected, trained, and motivated so that they will remain committed
and loyal to the company. This is not an easy task. Following is an historical overview of some
work design theories:
Scientific Management
Scientific Management, also called Taylorism, is a theory of management that analyzes and
synthesizes workflows. Its main objective is improving economic efficiency, especially labor
productivity through the simplification of tasks and division of labor. It was one of the earliest
attempts to apply science to the engineering of processes and to management.
Taylorism began in the United States in the 1880s and '90s within the manufacturing industries.
Its peak of influence came in the 1910s; by the 1920s, it was still influential but opposing or
complementary ideas/theories were introduced to businesses. Although scientific management
as a distinct theory or school of thought was obsolete by the 1930s, most of its themes are still
important parts of industrial engineering and management today.
Frederick W. Taylor and Frank and Lillian Gilbreth proposed that money was the sole motivator
for workers (the classical theory of motivation). As such, they suggested managers should break
down each job into its component tasks (specialization), determine the best way to perform
each task, and specify the output to be achieved by a worker performing the task. The three
social scientists conducted “time and motion” studies to prove their belief. Taylor also believed
that incentives would motivate employees to be more productive. That said, Taylor’s and the
Gilbreths’ motivation to provide incentives for employees wasn’t employee-focused. Rather,
their motivation was to have the employees be more productive, so companies made more
money.
1. Watch the following videos of Gilbreth’s original Time and Motion Studies research.
https://www.youtube.com/.
School of management thought -evolution of management thoughts by various contributors all the approaches - early classical approach , neo classical approach and modern approach .
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School of management thought -evolution of management thoughts by various contributors all the approaches - early classical approach , neo classical approach and modern approach .
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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2. In this lesson you will:
• Briefly go over historical views regarding worker’s motivation
• Look at two important motivational theories and how they can be
applied to our lives
• Create a pyramid of my own needs
• Use Hertzberg’s Hygiene and Motivator factors and:
• a) Create my own table
• b) Interview your classmates and create a report on what makes your
classmates motivated. Keep a tally of how many of their Hyegine and
Motivator factors match your own.
• c) Report back to the class
3. Frederick Winslow Taylor (1856 – 1917) put
forward the idea that workers are motivated mainly
by pay. His Theory of Scientific Management
argued the following:
Workers do not naturally enjoy work and so need
close supervision and control
Therefore managers should break down production
into a series of small tasks
Workers should then be given appropriate training
and tools so they can work as efficiently as
possible on one set task.
4. Workers are then paid according to the number of items they produce
in a set period of time- piece-rate pay.
As a result workers are encouraged to work hard and maximise their
productivity.
Taylor’s methods were widely adopted as businesses saw the benefits
of increased productivity levels and lower unit costs. The most
notably advocate was Henry Ford who used them to design the first
ever production line, making Ford cars. This was the start of the era
of mass production.
5. Elton Mayo (1880 – 1949) believed that workers are not just
concerned with money but could be better motivated by having their
social needs met whilst at work (something that Taylor ignored).
He introduced the Human Relation School of thought, which focused
on managers taking more of an interest in the workers, treating them
as people who have worthwhile opinions and realising that workers
enjoy interacting together.
6. Mayo conducted a series of experiments at the Hawthorne factory of
the Western Electric Company in Chicago
He isolated two groups of women workers and studied the effect on
their productivity levels of changing factors such as lighting and
working conditions.
He expected to see productivity levels decline as lighting or other
conditions became progressively worse
7. What Mayo actually discovered surprised him: whatever the change in
lighting or working conditions, the productivity levels of the workers
improved or remained the same.
From this Mayo concluded that workers are best motivated by:
Better communication between managers and workers ( Hawthorne
workers were consulted over the experiments and also had the
opportunity to give feedback)
8. Greater manager involvement in employees working
lives ( Hawthorne workers responded to the
increased level of attention they were receiving)
Working in groups or teams. ( Hawthorne workers
did not previously regularly work in teams)
In practice therefore businesses should re-organise
production to encourage greater use of team
working and introduce personnel departments to
encourage greater manager involvement in looking
after employees’ interests. His theory most closely
fits in with a paternalistic style of management.
9. • QUESTION: Think about yourself
and why you need a job or money.
Name a few reasons. What
happens if you don’t have these?
11. Maslow’s
Hierarchy of needs
• A person will start at the
bottom of the hierarchy and
will seek to satisfy each
need in order. Once the
first ‘physiological’ need
is satisfied it no longer acts
as a motivator.
• => Once physiological needs
have been satisfied, we need
to go up the chain
Physiological
Providing staff with basic pay
and a safe working
environment
Safety
Ensuring staff have job
security through permanent
contracts
Belonging
Creating good communication
in the work place, providing
support and encouraging team
work
Esteem
Providing recognition to
employees through
promotions or praise
Self-actualisation
Providing opportunities for
promotion, creativity and
challenge
12. Q: What will happen
once we get to the top?
• TASK: Create your own
PYRAMID of needs based on the
chart earlier
• Give a list of possible scenarios
13.
14.
15. Week 6 - Session 2 - objectives
• Complete Herzberg’s Theory of Motivators and Hygiene factors
• Review Maslow’s Hierarchy of Needs
• A formative assessment RE: progress across week 1 – 3
16. LEAD-IN
QUESTIONS:
• Think about your own time at this university
• Is there anything which would make you
LESS happy if it wasn’t here (e.g. dirty toilets;
no cafeteria with food etc.)
• Think about your time in England
• What motivates you to be here?
17. Hertzberg’s motivator-
hyegiene theory
• motivator factors - result
in job satisfaction and
increase motivation
• hygiene factors - do not
increase motivation but the
motivation of employees
may fall if these are not
present
Fair salary
Promotion
opportunities
Company policies Responsibility
Quality of supervision Recognition
Working conditions Challenging work
Job security
Sense of personal
achievement
Interpersonal
relationships
Personal growth
Work/life balance Advancement
Hygiene factors Motivators
18. TASK: Herzberg’s theory in “Practice makes
perfect”
• Think about your life at this university. What motivates you? What
would you miss if it wasn’t here / suddenly disappeared?
• Use Hertzberg’s Hyegine and Motivator factors theory to answer
• a) Create your own table of factors
• b) Now, interview your classmates and create a report on what makes your
classmates motivated. Keep a tally of how many of their Hyegine and
Motivator factors match your own.
• c) Report back to the class