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Module 3 Discussion: Voice of the Customer
Discussion Board: Voice of the Customer
What is one method that you have used to gather the voice of
the customer (VOC)? What were the strengths and weaknesses
of that method for gathering VOC information?
Guidelines
Submit your initial post of at least 250 words by the due date at
11:59 p.m. ET.

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  • 1. Module 3 Discussion: Voice of the Customer Discussion Board: Voice of the Customer What is one method that you have used to gather the voice of the customer (VOC)? What were the strengths and weaknesses of that method for gathering VOC information? Guidelines Submit your initial post of at least 250 words by the due date at 11:59 p.m. ET.