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“Be Like Water”
Change Marketing – always be beta
“Be Like Water”
Change Marketing – always be beta
#MME14
The world’s largest professional network
313M+Members Worldwide
Growing at more than two members per second
>3M
94%
Company Pages
Fortune 100 companies use LinkedIn
Talent Solutions to hire
#MME14
Our Mission.
Connect the world’s professionals to
make them more productive and
successful
#MME14
LinkedIn connects talent with opportunity at massive scale
Scalable Technology &
Infrastructure
Changes in User
Behaviour
Fundamentally transforming
the way the world works
#MME14
#MME14
#MembersFirst
#MME14
- Member engagement
- Brand vs member experience
- Provide delight
Agenda
• The ‘problem’ (talent gap)
• The goal (automated lifecycle marketing)
• Getting there (be member obsessed & innovative)
#MME14
“Be Like Water“
#MME14
#MME14
Email
Site
AdsInMailSU’s
Social
Content
Online
Audience
Member
type
Persona
Event
Video
SKU
Free
Trial
Mobile
Social
Tablet
LaptopNurture
Awareness
Acquisition
Engagement
Retention
Re-
Activation
Member
Message
Channel
Time
#MME14
What are we solving for?
Right Message, Right Time, Right Member, Right Channel
#MME14
#MME14
#MME14
Create a competitive and cultural
advantage by investing in talent
#MME14
Plan Run
Build Measure
#MME14
LinkedIn Marketing
Solutions
InMails, Ads, Sponsored Updates
Eloqua &
Responsys
CQ5 &
AEM 6
BrightEdge
& Marin
Salesforce
& DWH
Marketing
Machine
#MME14
buy own
12
3
awarenesseducation
consideration
preference
4
5
6
7
adoption
advocacy
champion
#MME14
Intelligence
What is the best
that could happen?
Knowledge
What will happen?
Information
Why did it happen?
Data
What happened?
#MME14
Marketing Operations Team
Innovation
#MME14
Nurture Ecosystem Overview
#MME14
Talent Solutions Acquisition Nurture
#MME14
- Quadrupled inquiries
- Doubled SQO’s
- Impacted 10% LTS revenue
Talent Solutions Re-Engagement Nurture
#MME14
- Keep LinkedIn top-of-mind
Sales Solutions Event Follow Up
#MME14
- Batch campaigns cut 40%
- Tripled inquiry to conversion rate
- 40% inquiries globally
Sales Solutions Prospect Nurture
#MME14
- Remove education burden from sales
Marketing Solutions Education Nurture
#MME14
- 30% of all inquiries
- 15% impact on revenue
- Batch campaigns cut 45%
Content
Be real. Be brief. Be great.
#MME14
#MME14
Key Takeaways
1. Members first
2. Create a competitive and cultural advantage through talent
3. Be like water, embrace change
#MME14
“You must be shapeless, formless, like water.
When you pour water in a cup, it becomes the cup.
When you pour water in a bottle, it becomes the bottle.
When you pour water in a teapot, it becomes the teapot.
Water can drip and it can crash.
Become like water my friends.”
#MME14
Thank You
ie.linkedin.com/in/eoinwhite/

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Be Like Water | Change Marketing