MiGym is a fitness startup focused on developing mobile apps for gyms and the fitness industry. They have spun out of Solstice Mobile and leverage their experience to launch and maintain white label apps for fitness clubs. MiGym improves club engagement through their mobile apps by providing features like class schedules, check-ins, fitness tracking and goals, and connections between members. They aim to make the app experience convenient for busy customers and help maturing adults track their health goals.
Fusion 12: Session 406 Incident Management Metrics at the University of MiamiEddie Vidal
Session 406: Incident Management Metrics at the University of Miami
Tuesday, October 30 at 10:00 AM
We spend our whole lives being measured: How much did you weigh at birth? What grades did you receive on your reports cards? What score did you receive on your SATs? As a manager, how do you measure yourself? How does your boss measure you? Does he/she use an annual review or balanced scorecard? Are you measured by the number of times you buy lunch for your team? Many measurements are subjective, which can lead to differences of opinion.Measurement is important because it puts vague concepts in context; it is simply not enough to say you want to deliver quality service—you must define it before you can know if you’re succeeding. In this session, Eddie Vidal will introduce the tools, templates, and samples for grading and ranking your service desk analysts in eight different categories, the same ones he implemented at the University of Miami. Since all of these numbers and measurements will get you nowhere without the buy-in and contribution of the analysts you are measuring, Eddie will walk attendees through the steps he followed to gain that buy-in, and provide you with a starting point for implementing analyst dashboards in your organization and improving the quality of service provided to your customers.
Attract and Retain Top Talent. Aspire gives a detailed overview of workplace perks for enhanced employee engagement, retention and creating company culture.
Fusion 12: Session 406 Incident Management Metrics at the University of MiamiEddie Vidal
Session 406: Incident Management Metrics at the University of Miami
Tuesday, October 30 at 10:00 AM
We spend our whole lives being measured: How much did you weigh at birth? What grades did you receive on your reports cards? What score did you receive on your SATs? As a manager, how do you measure yourself? How does your boss measure you? Does he/she use an annual review or balanced scorecard? Are you measured by the number of times you buy lunch for your team? Many measurements are subjective, which can lead to differences of opinion.Measurement is important because it puts vague concepts in context; it is simply not enough to say you want to deliver quality service—you must define it before you can know if you’re succeeding. In this session, Eddie Vidal will introduce the tools, templates, and samples for grading and ranking your service desk analysts in eight different categories, the same ones he implemented at the University of Miami. Since all of these numbers and measurements will get you nowhere without the buy-in and contribution of the analysts you are measuring, Eddie will walk attendees through the steps he followed to gain that buy-in, and provide you with a starting point for implementing analyst dashboards in your organization and improving the quality of service provided to your customers.
Attract and Retain Top Talent. Aspire gives a detailed overview of workplace perks for enhanced employee engagement, retention and creating company culture.
10 Steps to a Thriving Career (or how to avoid a career disaster) Jennifer Way
Your career must be fed in order to thrive over time. Here are 10 areas of your career that you should build upon. This presentation was given at the ASTD Day of Learning conference 02/21/2013 in Nashville TN. Thanks for your participation, questions and discussion!
Jennifer Whitt, PMP speaks to PMPs for PDUs on 3 Best Practices for Building ...PDUs2Go.com
Jennifer Whitt, PMP speaks to PMPs for PDUs on 3 Best Practices for Building Better Relationships & Productive Teams
For PDU credit and to learn more about this topic, visit PDUs2Go.com to get similar self-paced downloadable courses. Compatible with mobile learning devices.
7. The front desk connects with members
The Front Desk
Wants efficiency
and effectiveness
MiGym Delivers:
• Build a personal • Efficient check in
connection with • Streamlined Check in
members • Inform members: • Push Notifications and Push Promotions
• A mobile marketing - Promotions • Flexible Integrated Scheduling including Book-it
partner - News & Events • Access to analytics of app usage
• Integrated processes - Closings • Innovation and Customization options
“Because the the front desk is for connecting with members”
Monday, March 25, 13
8. International
Fun Fact:
Now translated into 18% of Americans do
not consider English to
! Spanish be their first language
! French Source: Infoplease.com
! Italian
! German
! Norwegian
Language based on user handset preferences
! Create a moment of WOW for multicultural member and leads
! Attract international travelers
Monday, March 25, 13