This personal profile summarizes the qualifications and experience of Cheng-Yu Wu. He graduated from Overseas Chinese University in Taiwan with a degree in International Trade and completed internships in sales, customer service, and market research. Cheng-Yu is fluent in Mandarin and English with experience living and working in Taiwan, the United States, and India. He has strong communication, problem-solving, and Microsoft Office skills.

1. Personal Profile:
 LinkedIn: https://tw.linkedin.com/in/chengyuwu
 Completed three years in Business with International trade and additional two in Food
Science and Technology
 Elected as the University Class President twice (Graduated in July 2014)
 Fluent in Mandarin and English with basic knowledge of Hokkien
 Positively engage in problem solving with an optimistic frame of mind and excellent time
management skills to ensure all tasks are completed efficiently
 Reliable and committed individual with a bubbly personality that makes me highly
approachable and easy to work with in a team
 Excellent customer service and interaction skills, as a highly professional individual
 Experience in Navy (Conscription: 27th, June 2014–14th , June,2015)
 Volunteered as a member of a Radar troop, for the Wuchiou Township Administration,
KCG, FPG
 Engaging with high volumes of people and communicating effectively
 Awards:
 First prize at 2013 National Power Point Competition of Operations and
Management
 Third prize at 2013 English National Point Competition
 CERTIFICATE OF LEVEL 1 IN INTERNATIONAL MARKETING
Education:
(2011 – 2014) Overseas Chinese University, Taiwan
International trade
Year 3: Internship (9 months)–Sales, Glory Group (customs broker), Taichung
(2009–2011) Hungkuang University, Taiwan
Major in Food Science and Applied Biotechnology–Average Grade 62 throughout the course.
(September 2012 – October 2012) Tunghai University, Taichung, Taiwan Extracurricular
Training Course
 Nominated class president two months consecutively.
 Training in leadership.
 Learnt and developed strong Power Point skills.
(July–August 2007) Edmonton Public School, English Language Institute Course
Recognition
Cheng-Yu, Wu
Mobile number : +886-987-281910
Date of Birth : 4th August 1991
Email address : ste1336@gmail.com
Home Address :
No.11, Ln. 266, Datong St.,
West Dist., Taichung City
403, Taiwan (R.O.C.)
Year 3 Modules : Year 2 Modules : Year 1 Modules:
International Trade Finance International Finance and
Exchane
English Conversation for
Economics and Trade
International Purchasing TOEIC Preparation Economics
English for International
Trade
International Trade Practice /
Statistics
Current Global situations and
Cross-strait Relations
Internship Marketing Planning Proposal Marketing
Global Logistics
Information Management
Concepts of Electronic
Commerce
International Trade Principles
and Policies

2.  Exposure to an intensive English learning environment for over 100 hours
 Ability to socialize and engage with fellow international colleagues
Hobbies, Interests & Additional Skills:
 Sports interests – cycling, gym, and swimming
 Travelling - I have stayed in America and Canada for three months each
 Organizing events – I enjoy socializing and have organized many social events
including a trip around Texas for me and my colleagues whilst living in the U.S.A.
 Microsoft Office – Strong Power Point knowledge (Marketing, Animation, Organized
key points), Word, Excel
 Prezi – Publications
Work Experience:
October 2015–June 2016 (CACTUS Communications, Mumbai, India)
Customer Service Department, Intern
 Working as intern with the responsibilities of a full time employee
 Working with the team, monitoring and achieving the targets such as improving client
conversion rate, and influencing repeat customers
 Building strong working relationships with customers, understanding each client’s needs,
and providing service options/guidance for their unique requirements
 Coordinating and collaborating with various teams within the organization to ensure that
our clients get the best possible service experience
 Identifying market trends and providing inputs for website/service positioning
improvements to the marketing team
October 2013–June 2014 (Glory Group, Taiwan – Winner of ISO28000 (2011))
Customer Service Department & Sales Department, Intern
 Assisting colleagues by taking the responsibility of preparing confidential documents for
clients
 Actively research and visit potential buyers, as well as prepare and deliver presentations
to secure their customs
 Engage with all customers to ensure they are satisfied with the service they are receiving
and regularly report any concerns to the management team
June 2013–September 2013 (Landry’s Inc., Galveston, Texas)
Retail at Rainforest Cafe
 Accepted a challenge out of my comfort zone and moved to America alone
 Engaged myself in a new culture, socializing with a range of people from all over Europe
and Asia providing me with an opportunity to practice English
 Consistently met Sales goals, involving specialty items and toys
 Engaged with customers and promoted the use of the company’s products, assisting the
company in breaking their prior year sales records and allowing me to obtain a certificate
of service merit
July–August 2012 (UNIQ TREND INTERNATIONAL CO. LTD., Taiwan)
Intern–Support Analysis
 Conducted an analysis of offices and suitability against a predefined criteria and
present findings to a management team
 Conducting primary research in the form of questionnaires to help engage customers’
needs and ensure efficient customer service