After a major Hyperion update in 2012, Pep Boys began experiencing performance issues. They toyed with the idea of migrating to competitive products like IBM Cognos, but IBM was too costly and impractical. As a growing start-up, Pep Boys needed a cost-effective, practical solution to replace their existing Hyperion system.

1. Finding a Hyperion Replacement
After a major Hyperion update in 2012, Pep
Boys began experiencing performance
issues. They toyed with the idea of
migrating to competitive products like IBM
Cognos, but IBM was too costly and
impractical. As a growing start-up, Pep
Boys needed a cost-effective, practical
solution to replace their existing Hyperion
system.
Pep boys was looking for a qualified Oracle
partner in the BI space who could weave
their multiple data sources together.
Although three enterprise-wide reporting
tools were already in use, actual reporting
requirements were not met. They needed
a structured database that could provide
hierarchy-based, fully customizable
reports.
The management team at Pep Boys
heavily depended on performance reports
from hundreds of retail outlets to develop
future store plans. However, the existing
system left Philadelphia-based decision
makers with limited visibility into
operations and the actual state of retail
outlets. Pep Boys was looking for a
mobile-friendly solution that could fetch
underlying data into their systems and
present data in an interactive, clean format.
Time-Consuming and Inaccurate
Report Performance
Pep Boys was operating over 800 stores
across the US at the time Jade Global
began customer engagements. Every Pep
Boys store used a Hyperion Essbase
system on AIX servers. However, the
system was not delivering expected levels
of performance after a major upgrade.
There were several issues that could not
be resolved by the internal IT team. For
instance, data fetched from Hyperion
Essbase was different from actual store
data. This was due to multiple applications
(Oracle EBS for ERP, MS Dynamics as CRM,
and HR data sheets) being loosely
integrated and disconnected. As a result,
data extraction processes were not only
time-consuming, but inaccurate. Decision
Case Study
©2018 Jade Global Inc. All rights reserved
Migration from Legacy Reports to latest Oracle BI Improves Business
Performance for Multi-Billion Dollar Automotive Chain by 60%
Products & Services
Oracle Business Intelligence Foundation Suite (BIFS)
Oracle Business Intelligence Cloud Service (BICS)
Oracle Business Intelligence Enterprise Edition (OBIEE12c) Oracle DataVisualization (DV)
Client - The Pep Boys
Industry - Service and Retail, Automotive
About the Client
Founded in 1921, Pep Boys is a leading automotive aftermarket chain. They provide full-service automotive maintenance,
repairs and serve the commercial auto parts delivery market. Pep Boys operates more than 9,000 service bays in 1000
stores nationwide and is headquartered in Philadelphia, Pennsylvania.
Business Requirements
Fix issues with existing Hyperion
(Oracle EPM) Solution
Develop a cost-effective solution to
replace existing system
Reduce number of resources
required for reporting and analytics
Coordinate multiple data
sources- Oracle EBS, MS Dynamics
and HR datasheets
Three enterprise-wide reporting tools
not meeting requirements
(IR/Brio, Web Analysis, and FR)

2. makers couldn’t seem to get an accurate
picture of their stores’ overall
performance.
Every end-user at Pep Boys was impacted
in some way by their Hyperion system’s
poor performance. Managers, area
directors, division directors, corporate IT
members, human resource professionals,
and executives, were heavily impacted.
For example, HR executives at Pep Boys
had a hard time retrieving payroll reports
from the system.
For reporting and analysis, Pep Boys stores
were using three different tools; IR (Brio),
Web Analysis, and FR. However, these tools
were missing crucial dashboard, GUI, and
end-user features for reporting. The report
creation and maintenance processes
were time-consuming; reports were not
being created on multiple Essbase cubes
like they should have been. Fetching daily
sales and analysis reports at the store
level was an extremely slow process. The
system was incapable of providing a clear
picture of the flow of transactions in
financial statements. Moreover, it was
unable to create ad-hoc reports.
Pep Boys’ data analysis process was
Excel-based, manual and tedious. There
was no central repository to extract
information across stores. A background
ETL process was in place for data filtering,
but it hindered performance. As a result,
evaluating sales numbers and planning
sales targets became another major
challenge for Pep Boys.
After investigating problems in their
system, Jade Global recommended an
Oracle BIFS (Oracle Business Intelligence
Foundation Suite) implementation. As part
of the implementation, Jade migrated
multiple Hyperion reporting systems into
one integrated platform (Oracle BI) using
pre-built utilities. Oracle BIFS is a
best-in-class platform with ad-hoc query
and analysis, interactive dashboards,
map-based analysis, enterprise reporting,
and mobile analytics. The solution’s
multiple administrative tools helped Pep
Boys make real-time decisions for any
type of customer interaction. This
transformed Pep Boys’ entire planning
process.
All data from Pep Boys retail stores was
migrated to a central repository. Manual
Excel processes were transferred to Oracle
Business Intelligence Cloud Service (BICS).
BICS presents data in interactive,
user-friendly dashboards that can be
easily interpreted by non-technical users.
The new system was equipped with
role-based security and provided more
transparency in user roles. With improved
insights, decision makers at Pep Boys were
able to see local store attributes such as
pricing, promotions, order management,
and vendor management. With the help of
BI features, managers at Pep Boys can
quickly and easily share periodic sales
bulletins and purchase orders from any
retail store, at any point in time. Decision
makers and store managers are now set
up to plan for the future and create more
accurate, realistic targets.
The management team at Pep Boys had a
clear vision for future growth. They wanted
a reporting tool that provided
performance visibility into store levels,
state levels, and region levels. Jade
transformed Pep Boys’ operations by
delivering a high performing IT Solution at
a lower total cost of ownership.
Business Challenges
Existing Hyperion Essbase on AIX server
not delivering expected performance
Report creation and maintenance was
time-consuming
Data extraction and analysis was
Excel-based, manual and time
consuming
Redundant Ad-hoc queries and inability
to do Ad-hoc reporting
System missing crucial end-user features
for reports and dashboards:
Missing GUI features
Missing Drill-down functions for
detailed viewing
Not mobile compatibility and
outdated look and feel of reports
Poor performing web analysis reports
impacted stores nationwide
Tedious process for HR to retrieve payroll
reports
Inability to flow transactions into
consolidated financial statements
Poor system performance while retrieving
income statements
Background ETL processes hindered
performance
Jade Global delivered a flexible solution
that aligned with Pep Boys’ business
model. At the corporate level, the solution
provided visibility for decision makers. At
the store level, there was enhanced
transparency. Overall, the new system
helped decrease response time by 50%
and increase user productivity by 60%
Performance and Productivity
Improvements
Migration into One Integrated
Business Intelligence Platform
The Solution
Jade Global implemented Oracle BIFS,
migrating multiple Hyperion reporting
systems into one integrated platform
(Oracle BI) using prebuilt migration utilities
Advanced BI features like mobile
compatibility, map-based analysis,
interactive dashboards, and
administration tools
Redesigned the system with role-based
security
Replicated all old reports into BICS
dashboards
Migrated manual excel processes into BICS
dashboards
Housed all company reports in one central
storage system on the Cloud

3. in the entire organization. Reporting retrieval time increased by 60%. Oracle’s Business
Intelligence solutions make it possible for critical information to be easily and readily
available to decision makers. Following the implementation, Jade Global provided
ongoing support for Pep Boys. Pep Boys continues to see improvements in their planning
and decision-making processes.
The Benefits
Dramatically improved performance
The solution proved flexible enough to
leverage the client’s business data
models, security model, and business
logic
Quicker reports retrieval and export;
manual processes eliminated
Easy enterprise-wide administration
Easy data refresh mechanism
Easy data access control via row-level
security
Enhanced GUI to end users
Advanced notification framework
provided insight into data
Over 60% performance improvements in
reports retrieval
User productivity increased by over 50%
and response time decreased by 50%
Increased user productivity
Jade Global provides enterprise business application implementations, integrations, software product
engineering, Cloud services, technology advisory, testing, and managed services. We are headquartered
in San Jose, California with U.S offices in Philadelphia, Boston, Los Angeles, San Diego and Atlanta. Jade
Global is an Oracle Platinum Cloud Select partner, Salesforce Silver Partner, ServiceNow Silver partner and
Microsoft Gold partner. We have additional strategic partnerships with Zuora, Dell Boomi, NetSuite, and
Tableau. Jade is a member of the Oracle Cloud Excellence Implementor (CEI) Program and has been
recognized as one of the fastest-growing companies in North America by Inc. 5000.
About Jade Global
www.jadeglobal.com | info@jadeglobal.com | 877-523-3448
©2018 Jade Global Inc. All rights reserved
x
y
x
y
Legacy Reports Oracle
ReportsResponseTime
Business Results
x response time
Improvement
y productivity
Improvement
Productivity