This slide presentation was orginally used in a free Web-Talk as a way of allowing our members to get to know the candidates contending for the Board of Director slots. It was able to assist our members in getting involved in the electoral process as well as making an informed decision when given the opportunity to vote!

1. Welcome to:
Meet the Candidates
It originally was presented in a Web-Talk
format with live audio on July 15, 2009

2. Brief introduction
Moderator : Vernon Drew
Chair of the Nominating Committee
Meet the Candidates Format
• Each candidate will have 3 minutes to present
• After each presentation the audience is encouraged to
ask either live or text-based questions
• Wrap-up

3. Incoming Officers
(elected by the Board in May 2009)
President – Howard Baldwin
President-Elect – Kim Newsome Bridges
1st Vice President – David Stillman
Treasurer – Joe Mamlin
Secretary – Barbara Saunders
Immediate Past President – Sharon Santilli
International Commissioner – Chris Beresford
Vice President for International Reciprocity – Hannah Roots

4. Carlys Balatche
Director of Child Support Services,
Mescalero Apache Tribal CSE
Mescalero, NM
•Oversees the daily operation of the child support office where customer
service is a vital part of her work.
•Works with Tribal, State and Federal officials to improve the quality of
services to Tribal children for the last four years and previously worked with
the Mescalero Prosecutor’s Office.
•Has been a member of NCESA for 3 years.
•Committed to bringing State, Federal, and Tribal programs together to
improve child support services to Tribal children.

5. Vision For NCSEA’s Future
Carlys Balatche
Director of Child Support Services,
Mescalero Apache Tribal CSE
Mescalero, NM
•Strengthen the relationship between tribal and state child support programs.
•Promote and increase NCSEA membership among IV-D and non-IV-D tribal child
support programs.
•Work with committee members to increase awareness of tribal concerns, issues and
special circumstances in order to improve service delivery to children in need of child
support services across state and tribal jurisdictions.

6. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

7. Scott Cade
Deputy Commissioner/IV-D Director,
State of New York
•Served as IV-D Director since September 2005 and previously served in the
New York Office of Federal Affairs and in the Office of Temporary and
Disability Assistance for 12 years.
•Active member of the National Council of Child Support Directors where he is
the Region II representative on the Executive Committee, former Chair of the
Nominating Committee, and serves on the Audit Committee.
•Has been a member of NCSEA for 6 years as New York State’s Agency
Representative.
•Member of the NCSEA Board and its Executive Committee since 2008 where
he serves as the 2nd Vice President.
•Served on the committee to select an alternative management structure for
NCSEA and was on the 2008 Nominating Committee.

8. Vision For NCSEA’s Future
Scott Cade
Deputy Commissioner/IV-D Director,
State of New York
•Actively work on NCSEA organizational development and sustainability.
•Promote "new" NCSEA to increase and diversify membership.
•Support and advocate for NCSEA's continued leadership in national child support
advocacy and training of IV-D professionals.

9. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

10. Laurel Eaton
Program Manager,
Oklahoma Child Support Services,
Oklahoma Department of Human Services
•Manages the Office of Planning, Evaluation and Learning which is responsible for
day-to-day operations insuring preparation and implementation of the Strategic Plan
and the creation of project processes.
•Has been with the Department for 39 years and with Oklahoma Child Support
Services for 31 years.
•Member of the Oklahoma Child Support Enforcement Association where she
served as the Parliamentarian and on the Location, Program Planning, By-laws and
Exhibits Committees.
•Founding member and OKDHS Representative of the Partners Conference for
Oklahoma Families Planning Board which provides a foundation for sharing,
strengthening and stimulating partnerships across Oklahoma.
•Member of the Oklahoma City Chapter of the Project Management Institute.
•Member of NCSEA since the 1990’s and an active member since 2000. She has served
on the Planning Committees for the Policy Forum and the Annual Conference, the Web-
Talk Committee, and is currently the Chair of NCSEA’s Child Support Quarterly.

11. Vision For NCSEA’s Future
Laurel Eaton
Program Manager,
Office of Child Support Services,
Oklahoma Department of Human Services
•Involvement of all NCSEA members in Strategic Planning and the determination
whether intended outcomes are being met.
•Improvement of communications among NCSEA members and potential NCSEA
members.
•Marketing of NCSEA to the child support community and the general public
through various methods, including the Child Support Quarterly, Web-Talks, and
other electronic technology means, such as podcasts, blogs, etc.

12. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

13. Victoria Harrison
Assistant Director,
Oklahoma Office of Child Support Services
•Responsible for training, quality improvements, grants, resource
management, certification and strategic planning and has been with the
agency for 12 years.
•Active member of the Oklahoma Child Support Enforcement Association
where she served as a Board Member.
•Member of the Oklahoma Bar Association and the American Business
Women Association.
• NCSEA member for 4 years and is a current member of the Board of
Directors where she serves as the 1st Vice President.
•Has served as the Chair of the Awards Subcommittee where she has worked
to revise and consolidate awards, Chair of the Communications Committee,
and member of both the Strategic Planning and Certification Committees.

14. Vision For NCSEA’s Future
Victoria Harrison
Assistant Director,
Oklahoma Office of Child Support Services
•Work with current management and the rest of the board to ensure
NCSEA's governance is appropriate and strategic so we can continue to
serve the child support community in these challenging times and into the
future.
•Work with NCSEA board and membership to promote the mission and
vision of NCSEA, assuring that NCSEA remains the voice of the child
support community by increasing public and member awareness.
•Work with the membership committee to assure that all levels of the child
support community is represented by NCSEA. Create a system of feedback
loops to involve members including member surveys, feedback and action
plans to facilitate the changing needs of the program.

15. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

16. Belinda Herrera-Moen
Senior Manager, Informatix, Inc.
•Serves as the lead project manager for the customer service and quality
assurance departments where she has worked for 9 ½ years.
•She was previously a Program Analyst for the Contra Costa County
Community Services Department.
• Former Board Member for the Mission Cultural Center for Latino Arts.
•Member of NCSEA since April 2009.
•Interested in participating in program planning, policy, financial development,
membership, and Web-Talks. She would like to work with conference
committees and member services.

17. Vision For NCSEA’s Future
Belinda Herrera-Moen
Senior Manager, Informatix, Inc.
•The priority will be to work with the finance group to keep NCSEA financially stable ensuring
that programs implemented are budgeted and managed effectively while still providing quality
programs and services.
•Bring in innovative technologies such as social networking websites for outreach and
communication for Child Support professionals.
•Work with the membership committee to explore ways of promoting the strengths and values
of NCSEA to increase the NCSEA membership, including a special focus among the minority-
based Child Support communities.

18. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

19. Pam Lowry
Director, Division of Child Support
Enforcement, Illinois Department of Healthcare
and Family Services
• Has held a variety of positions in the Illinois IV-D program with over 20 years
of service.
•Active member of NCSEA, National Conference of Child Support Directors,
and the Illinois Family Support Enforcement Association.
•Participated in a Congressional briefing on behalf of the NCSEA Strategic
Partnership mobilization team.
•NCSEA member for 5 years and is a current member of the Board. Served as:
Chair of the Technology Subcommittee, member of the Strategic Partnerships
and Mobilization Subcommittee, Chair of the Certification Committee, Co-Chair
of the Policy Forum Planning Committee, and member of the 2008 Nominations
Committee.

20. Vision For NCSEA’s Future
Pam Lowry
Director, Division of Child Support
Enforcement, Illinois Department of
Healthcare and Family Services
• Work with the Board and membership to take full advantage of the unique opportunity to
analyze and refine NCSEA's products, structure, and performance during the on-going re-
organization afforded by bankruptcy.
• Work with Policy and Government Relations, particularly with the Strategic Partnerships
and Mobilization subcommittee, to help NCSEA and partner organizations participate in
upcoming policy debates, including those of the new federal administration.
• Continue to promote NCSEA membership and to identify products and opportunities that
will benefit IV-D workers, supervisors, and managers in state and county offices and in
private sector businesses supporting IV-D work around the nation.

21. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

22. Walley Naylor
Director, Division of Child Support Enforcement
Mississippi Department of Human Services
•Has been with the Department for 5 ½ years and was a business owner prior
to that.
•Has worked to move the Mississippi program forward using automation.
•Serves as a Board Member for The Christmas Village, which is an
organization that houses, provides, and trains single expecting mothers for up
to a year to prepare them for a better life.
•Serves as Vice Chairman of the Mississippi Ethics Commission.
•Member of NCSEA for 5 years and was a member of the conference planning
committee for the 2006 NCSEA conference in Dallas.

23. Vision For NCSEA’s Future
Walley Naylor
Director, Division of Child Support Enforcement
Mississippi Department of Human Services
• We all know that our responsibility to ensure that families receive child
support on a regular basis involves more than monetary support;
however there is a need for training as to how to provide quality
emotional, physical and psychological support for children and I think
that NCSEA should help in that area.
• I would like to see us compliment the excellent technical training that
NCSEA provides with more personal development training and leadership
training for our members, especially for middle managers.
• It is important that we examine there are many misconceptions that the
general public has regarding the child support family. I think that we
should explore ways to educate the general public as to the value of the
services that Child Support Program provide to families.

24. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

25. Kelly Peiper, J.D., PMP
Principal Consultant for Policy Studies, Inc.
•Works in child support consulting, business process reengineering, and has
worked for PSI for 14 years.
•Began her career as a IV-D attorney in a local child support office.
•Presented on the issues of IV-D legal ethics and interstate child support
enforcement at numerous NCSEA, ERICSA, and WICSEC annual
conferences, as well as at numerous state conferences and for state and PSI
staff.
•Served as Project Manager for various projects at the Iowa Medicaid
Enterprise.
•Member of NCSEA for 12 years and served on the Interstate, Enforcement
Issues, Federal Legislative/Regulation Tracking and Analysis, and Medical
Support Subcommittees of the Policy and Governmental Relations Committee;
Web-Talk; Annual Conference Planning; and the Federal, Legislation and
Regulation Tracking (FLRTA) committees.
•Served as a Track chair for the 2008 Annual Conference.

26. Vision For NCSEA’s Future
Kelly Peiper, J.D.,PMP
Principal Consultant for Policy Studies, Inc.
• Develop Web-Talks to provide appeal to a broader audience and
develop tracks targeted for specific program areas.
• Continue working with the Federal Legislation/Regulation Tracking
and Analysis Subcommittee to inform Congress on the IV-D
program and track pending legislation. Explore expanding the
educational aspect to assist state IV-D directors who are interested
in adapting the Quick Facts for use in their own states.
• Forge new partnerships and increase collaboration with other
organizations, such as Medicaid and SCHIP programs, as well as
fatherhood organizations.

27. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

28. Pamela Sala
Chief Assistant Operations,
Oakland County Friend of the Court
•She supervises staff who enforce child support, custody, and parenting time
and also provides training and program improvements in the office.
•She has been with the agency for 3 years but worked in the child support
program for 19 years, including 13 years as an enforcement worker and 3
years as a trainer.
•Current President of the Michigan Family Support Council and has previously
served as Vice President and Program Chair for the Annual Conference.
•Has been a member of NCSEA for 3 years and has served on the Awards
and Membership Committees.

29. Vision For NCSEA’s Future
Pam Sala
Chief Assistant Operations,
Oakland County Friend of the Court
• I want to be a NCSEA board member - Why now?
• A local child support managers unique perspective to NCSEA
• Members, members, members

30. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

31. David Sanchez
Project Director, MAXIMUS, Inc
•Directs child support and human service projects across the nation, ensuring
high performance using staffing, technology, and streamlined procedures.
•Served as a Board Member, President and Past President of the Kansas
Child Support Enforcement Association where he has worked on the
Conference Planning, Scholarship, Newsletter, Awards and Website
Committees.
•Board Member and Treasurer of the Colorado Honor Band Association where
he worked on the Fundraising and Outreach/Membership Committees.
•Board Member of WICSEC where he has worked on the Awards, Newsletter,
Conference Planning, and Website Committees.
•He has been involved with NCSEA for 8 years and served on the Conference
Planning and Web-Talk Committees and has been a workshop coordinator for
the Annual Conference.

32. Vision For NCSEA’s Future
David Sanchez
Project Director, MAXIMUS, Inc
• Increase collaboration between NCSEA, WICSEC, ERICSA and NTCSA
– Cost Savings
– Enhance Professional Development Opportunities for membership
– Positive Interdependence
• Provide a video streaming option for “virtual attendance” at future NCSEA
conferences/events
– Revenue Stream
– Membership Level
• Identify high profile spokesperson(s) to enhance NCSEA visibility
– Fundraising
– Public Relations

33. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

34. John White
Senior Manager, Deloitte Consulting
•As Senior Manager for Deloitte Consulting, he focuses on child support
enforcement management consulting, information technology strategy and
technology systems development.
•He has worked in child support enforcement for over ten years and has
represented his firm at conferences and meetings to share best practices with
states, territories and tribes.
•Current member of NCSEA and has served as a member of the Conference
Planning Committee as the Technology That Works track chair, Web-Talk
Committee, Communications Committee as the Web Site Committee Chair,
and Corporate Associates’ Subcommittee.
•John has worked with his child support clients (Pennsylvania, Indiana,
Massachusetts, Minnesota, and Ohio) to implement technology innovation and
business process improvements.

35. Vision For NCSEA’s Future
John White
Senior Manager, Deloitte Consulting
Organizational Strategy – work with the board members and NCSEA to provide and
implement organizational and business process changes that will continue to strengthen
NCSEA’s ability to serve its members through training and education, technology
delivery, membership privileges, communication, and community and collaboration
amongst child support professionals.
Membership – Work with NCSEA leadership and members to continue to improve the
services that are offered so that the NCSEA remains strong well into the future.
Conference Planning – Work with the conference planning leadership and NCSEA
members to continue to offer improvements for the annual conference and policy
conferences. Identify ways to offer unique timely/high value topics as well as provide
options for members who are unable to attend the conference.

36. Questions for this candidate?
To ask a text based To ask a live
question, click on question, press “1”
the Q&A box in the on your phone and
upper left hand the operator will
corner. Type your bring you on live to
questions and then ask your question
click the “Ask” of the candidate.
button.

37. If you would like to help lead NCSEA
into the future and wish to join a
committee, please send an email to
KandiceDickover@NCSEA.org to let us know
your interests!

38. Thank you for attending our
Meet The Candidates
Web-Talk Forum.
Elections will open next week!
Members -Watch for the email invitation.