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Microsoft Citizen Services Platform 2 0 Demo
The document describes a citizen service platform architecture that provides various digital services to citizens through a hybrid public/private cloud model. Key components include a citizen portal, case management system, document management, social media tools, mobile apps, and a marketplace for third-party apps. It outlines the user flows for common processes like reporting issues, managing permits, and reviewing data.
Microsoft Citizen Services Platform 2 0 Demo
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- 2. ArchitectureModelProvisioning, Billing, AdministrationIntranet(Sharepoint/ Online)Political Outreach Tools (Townhall/Social Rally)Citizen Social Media Tools(Sharepoint /Azure) Data Reporting (OGDI/Dallas) Citizen Portal (Sharepoint)Native Apps UI (Streetcare_Case Management (CRM Online)Citizen Service Bus Interface
- 3. CSP 2.0 Architecture– Hybrid ModelCitizen PortalPUBLIC CLOUDPublic Cloud Hosted PortalPublic Data FeedsCitizensSearchHosted CRM and Case ManagementCitizen IdentityGovernment Data FeedsGovernment Hosted PortalPRIVATE CLOUDGovernment WorkersDocument ManagementGovernment PortalGovernment Data Center
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- 9. Citizen logs ininto the portal in order to apply for a Building Permit.
- 10. The portal isintegrated with LiveID authentication service.
- 11. Once logged inthe citizen gets into My City private area. Personal info comes from Dynamics CRM.
- 12. Citizen is presentedthe list of available online services…
- 13. …fills in themissing fields…
- 14. …and submits theform.
- 15. Civil servant receivesthe request in Dynamics CRM.
- 16. Opens the caseform to view general information, ...
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- 18. …and the DocumentSet automatically created in the Intranet for that unique CaseID.
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- 20. BPOS integrated :MyInbox, My Calendar…
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- 23. Once a Caseis closed it is stored in the Records Center for auditing and compliance.
- 24. List of Casesassigned to me with a link to its Document Set...
- 25. We might havedifferent workflows associated to different documents...
- 26. Let’s kick startthe only workflow available for that particular type of document...
- 28. Workflow “In Progress”…Let’ssee the process detail...
- 29. We see agraphical representation of the process and related tasks are assigned to different people for every step in the workflow…
- 30. After clicking thetask link we are given task details. “Complete Task” and…
- 31. …Workflow Information pageis updated so we see the process moved one step further and a new task is assigned.
- 32. We then completethe new task and…
- 33. …the process iscompleted.
- 34. The civil servantin charge for the Case sees in Dynamics CRM the “Approved” status of the document written by the municipal architect…
- 35. …so the Casecan now be closed.
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- 37. All portal contentcan be linked to Twitter conversations via hashtags…
- 38. …and in thearticle page we can follow the related conversation around “#touratcontoso”.
- 39. The citizen networkfunctionality…
- 40. …allows users tocreate a complete social mash-up that integrates existing social services by filling in this form.
- 41. Facebook, Twitter, Flickr,YouTube all-in-one…
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- 44. Users can seereported issues on a map and other users’ comments …
- 45. …see report basicinfo…
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- 47. Reports can befiltered by status, by type, by rate...
- 48. …and by daysoutstanding.Now let’s report an issue…
- 49. First we needto log in…
- 50. …with our LiveIDaccount.
- 51. We report an“Abandoned vehicle”…
- 52. …by providing adescription and a picture of the problem….
- 53. …and also itsexact location.
- 54. Immediately after submitting the form all users can see the reported issue on the map…
- 55. …and a civilservant is assigned the case just created in the on premise Dynamics CRM case management system.
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- 58. The abandoned vehicleis removed and a picture is taken afterwards and uploaded to the case form...
- 59. …and the casecan now be closed.
- 60. …back in StreetCare the request status is updated and publicly available…
- 61. …so citizens canrate and comment on it.
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- 63. Back on theIntranet under the “Reporting” tab we can analyse Street Care data which we can filter by several criteria...
- 64. Silverlight Pivot usesDeepZoom technology so we can see high quality images. Also report details from Dynamics CRM are shown on the right pane.
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- 66. The CSP AppStoreallows CSP partners to promote and sell their solutions. Customers can find the apps they need and provision them online, for example Street Care application.
- 67. We need togive the new instance a name and look for an available domain name. Also need to position on the map the geographical center of the application…”Download and Install” …
- 68. The application isalready provisioned and ready to be used by citizens!!!
- 69. Here we havethe empty application just created ready to go!!!
- 70. © 2010 MicrosoftCorporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Editor's Notes
- #11 LiveIDauthenticationservice in thecloudCitizen data onpremise
- #12 Noticethe «View casesaround me»
- #14 Most fieldsalreadyprepopulatedwith data from Dynamics CRM
- #19 The Document Set is automaticallycreated in Sharepoint andbinded to a uniqueCaseID. A Document Set is a group of documents withsomecommonpropertiesandmetadata. Depending on thecasetype, every document set has a differentnumber of documents, each of thembased on a different document templateandwith a differentworkflowassociated to it (if any).
- #26 Noticethedifferent document formats...alsopdf, etc...
- #33 Pleasenotethatthistaskform is differentthanthenthepreviousone.
- #38 With the social modules CSP provides, all portal content is integrated with mainstream social networks (i.e. Twitter, Facebook, etc) through a wide variety of functionalities.For example news can now be linked to Twitter conversations.
- #40 Citizen Network’s functionality allows groups of citizens to create a complete social mash-up that seamlessly integrates existing mainstream services. Citizen Network is a Facebook, Twitter, My space, Live, Flickr, You Tube all-in-one for citizens associations and initiatives to promote and share their social activities in real time.
- #41 Creating a new network is easy and straight forward. Any authenticated user can make a new network by filling an online form where he can describe the group and activate its related services. A workflow approval is then launched and a civil servant will have to review the request and approve it. This step is important to validate that third party content (i.e. Facebook group or Twitter account) is in line with the publishing policies and to avoid spammers or illicit content.