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MHRA
Y A N A M A L A V I J A Y R A J
M T E C H I N C L I N I C A L E N G
I I T M A D R A S & C M C V E L L O R E & S C T I M S T T R I V E N D R U M
S E M E S T E R - 4
C O U R S E : H O S P I T A L M A N A G E M E N T
S C T I M S T
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 1
MEDICINES AND HEALTHCARE PRODUCTS
REGULATORY AGENCY (MHRA)
• The Medicines and Healthcare products Regulatory Agency (MHRA) is a government
body which was set up in 2003 to bring together the functions of the Medicines
Control Agency (MCA) and the Medical Devices Agency (MDA).
The principal aim of the Agency is to safeguard the public’s health. It does this by making sure that
safe; and by responding promptly when new concerns come to light.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 2
THE KEY QUESTIONS FOR THE MHRA
• Do the advantages outweigh the dis- advantages ?
• Does the medicine/ device do the most good for the least harm for most people who
will be taking it?
• Are side effects acceptable?
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 3
THE HISTORY OF UK REGULATION
• The formal regulation of medical devices really began in the mid 1990s with the
establishment of Scientific and Technical Branch (STB).
• STB later became part of NHS Procurement Directorate, which was later split into the
NHS Supplies Authority and the Medical Devices Directorate (MDD).
• The MDD in effect became the Medical Devices Agency in 1994 which then merged
with its medicines counterpart in 2003 to become the MHRA.
The outcry over thalidomide effectively kick-started medicines regulation in the UK.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 4
HOW DOES THE MHRA WORK?
• The Agency has the power to withdraw a product from the market, and in the case of
medicines, to suspend production.
• The Agency can also prosecute a manufacturer or distributor if the law has been
broken.
• The Agency’s regulatory decisions are impartial and based solely on the extensive
required for each product.
• Different products are treated differently but the MHRA considers the particular
characteristics, drawbacks and advantages of each one.
• The MHRA also collaborates with other international regulators, such as the
 US Food and Drug Administration (FDA),
 UK government agencies involved in healthcare, including the National Patient Safety
Agency (NPSA) and the National Institute for Health and Clinical Excellence (NICE).
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 5
HOW DOES LICENSING AND AUTHORIZATION
WORK
• Licenses for medicines are granted only when a product meets high standards of safety
and quality and works for the purpose intended.
• The regulatory system also imposes rigorous standards on medicines manufacturers
and wholesale dealers who trade in them.
• The licensing system guarantees accountability for all those involved and ensures that
processes, supplies, and quality can be thoroughly monitored and swift corrective
action taken where necessary.
• To begin the process, companies and/or researchers must apply to the MHRA for
permission to test drugs through clinical trials, if these trials are to be conducted in the
UK. In order to receive permission satisfy the MHRA that they have met strict safety
criteria.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 6
HOW DOES LICENSING AND
AUTHORIZATION WORK
• All the test results from these trials on how well the medicine works and its side effects,
plus details of what the medicine contains, how it works in the body, and who it is
meant to treat, are then sent to the MHRA for detailed assessment.
• The assessment team is made up of experts from different relevant specialties, each of
whom has undergone additional training in medicines assessment.
• The length of the assessment process depends on the type of medicine as well as the
quality of the initial information.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 7
THE MHRA LICENSES / AUTHORISES
• Pharmaceutical manufacturers
• Medicine importers
• New biological or chemical compounds
• Different brands of existing medicines
• Generics (identical but cheaper versions of existing branded medicines)
• New forms of existing medicines, such as syrups, patches, or injections
• New uses for existing medicines, such as different patient groups or different conditions
• Reclassification of medicines from prescription only to over the counter use, such as the
cholesterol lowering medicine Simvastatin
• Traditional herbal medicines sold over the counter that meet required safety and quality
standards
• Designated authorities (Notified Bodies) that approve the quality marking system (CE
marking) for medical devices /equipment4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 8
THE MHRA LICENSES / AUTHORISES
• Blood banks that meet required safety and quality standards
• Applications on humanitarian grounds to use certain medical devices in the UK not
carrying a CE marking
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 9
WHY ARE CLINICAL TRIALS IMPORTANT?
• A medicine/device may work well in the laboratory, but a clinical trial will find out if it
also works well in people and is safe to use.
• Clinical trials are phased, and may take several years to complete.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 10
MEDICAL DEVICE CLINICAL TRIALS
• Devices are always tested for mechanical and/or electrical safety before they are used
in/on people, but, unlike medicines, they are not automatically subject to a clinical trial.
• This is because it is often impractical and unnecessary to test them in this way and
safety and performance can be based on laboratory tests.
• Whether a device is subject to a clinical trial will depend on the type of device, its
intended use, and how ‘new’ or different it is.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 11
THE MHRA MONITORS SAFETY AND
QUALITY STANDARDS BY:
1. Regular inspections of good and safe practice, including:
• Medicines manufacture and supply
• Medicines distribution and storage
• Clinical trials
• Auditing of clinical inspecting system for devices
• Laboratories testing medicines
• Auditing Notified Bodies
• Inspection of blood establishments.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 12
THE MHRA MONITORS SAFETY AND
QUALITY STANDARDS BY:
2. Annual routine sampling of around 3,000 marketed medicines at manufacturers’ premises,
wholesalers, and pharmacies, proactive medical device programme.
3. Publishing standards on ingredients and expected quality for medicines (British
Pharmacopoeia).
4. Ongoing reports from healthcare professionals, patients, and manufacturers, including:
• Potential side effects of prescription and over the counter medicines and herbal remedies
(Yellow Card Scheme)
• Design faults / poor instructions or maintenance / incorrect use of devices (Adverse Incident
Reporting Scheme)
• Defective medicines
• Serious side effects involving blood and blood components (SABRE).4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 13
THE MHRA MONITORS SAFETY AND
QUALITY STANDARDS BY:
5. Reviews of important new evidence on products, such as antidepressants (SSRIs) or
hormone replacement therapy (HRT), or implantable defibrillators, a device used to
correct irregular heart rhythm.
6. Commissioning research in medical devices development.
7. Assessment of misleading or incorrect information, including:
• Adverts
• Product labelling
• Product information leaflets
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 14
THE MHRA MONITORS SAFETY AND
QUALITY STANDARDS BY:
8. Gathering intelligence about illegally manufactured imported and counterfeit
medicines and medical devices.
9. Managing the General Practice Research Database (GPRD), information from which is
used to detect healthcare trends and monitor the safety and risk benefit of market
licensed medicines.
10. Legally enforcing regulations and statutory obligations, including checking on
products that are not licensed as medicines or medical devices
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 15
WHAT HAPPENS WHEN QUALITY OR
SAFETY CONCERNS ARISE?
• When a product is suspected or known to be faulty, the MHRA immediately works with
manufacturers and wholesalers on the most appropriate and timely action to take.
• Sometimes this means a product has to be recalled and taken out of the supply chain.
• By law, manufacturers must report to the MHRA any important defects in both medicines
and medical devices.
• The action taken is determined by the scale of the threat posed to the public’s health.
• The MHRA is committed to responding promptly and appropriately to concerns.
• Reports prompt investigations, which can result in the issue of warnings and alerts.
• The MHRA also has the power to prosecute when regulations have been breached.
• The courts can impose fines or prison sentences when the law has been broken.
• And the Agency can withdraw unlicensed/ illegal products from the market.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 16
WHAT HAPPENS WHEN QUALITY OR
SAFETY CONCERNS ARISE?
• Warnings (Alerts) can be issued about defective medicines, problems with devices, and
side effects associated with medicines and blood and blood products.
• These are sent out to healthcare professionals and organisations, and publicised widely
in print and online, including on the MHRA website.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 17
DEALING WITH FAULTY MEDICINES/DEVICES
• The MHRA’s Defective Medicines Report Centre (DMRC) issues alerts to healthcare
professionals, hospitals, GP surgeries, and wholesalers to tell them when a medicine is
being recalled or when there are concerns about the quality that will affect its safety or
effectiveness.
• These alerts are graded according to the seriousness of the threat to the public’s
health:
Class 1 requires immediate recall, because the product poses a serious or life
threatening risk to health.
Class 2 specifies a recall within 48 hours, because the defect could harm the patient but
is not life threatening.
Class 3 requires action to be taken within 5 days because the defect is unlikely to harm
patients and is being carried out for reasons other than patient safety. Class 4 alerts
advise caution to be exercised when using the product, but indicate that the product
poses no threat to patient safety.
Most recalls fall into classes 2 or 3.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 18
RESPONDING TO CONCERNS ABOUT
DEVICES
• Healthcare professionals and their patients, as well as manufacturers, can report
problems about devices to the MHRA’s adverse incident reporting scheme.
• These reports help manufacturers improve their design and product information, and
they also help the MHRA improve the safety of devices.
• All reports are assessed, and acted on although the response will be graded, according
to the seriousness of the incident and/or the potential for future harm.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 19
ADVERSE EVENTS
• Adverse events in hospitals constitute a serious problem with grave consequences.
• Adverse events (AEs) in hospitals are now widely agreed to be a serious problem.
• An AE is usually defined as an unintended injury or complication resulting in prolonged
hospital stay, disability at the time of discharge or death and caused by healthcare
management rather than by the patient’s underlying disease process.
• Aside from the direct harm to the patient, AEs are a considerable financial burden to
the healthcare system.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 20
ADVERSE EVENT LEADS TO
Adverse events are considered serious and might lead to
• Death
• Life-Threatening
• Hospitalization (initial or prolonged)
• Disability
• Congenital Anomaly
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 21
NCC MERP INDEX FOR CATEGORIZING
ERRORS
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 22
ADVERSE EVENTS, PREVENTABILITY
AND OUTCOME
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 23
PURPOSE OF REPORTING
• The fundamental purpose of reporting systems for medical errors is to learn how to
improve the health care delivery process to prevent these errors.
• Reporting of medical errors must become culturally accepted throughout health care.
• A major investment of resources will be required in the health care system to apply the
lessons derived from the reporting of medical errors.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 24
PURPOSE OF REPORTING
• An overall focus on improving the processes used in health care, with the proper
application of technical expertise to analyze and learn from reports,
• Legal protection of confidentiality of patients, health care workers, and the information
submitted to the extent feasible while preserving the interest of public accountability,
• Non-punitive in the sense that the submission of a report, per se, does not engender a
penalty on the reporting institution or practitioner or others involved in the incident,
• A definition of “serious harm” that concentrates on long-term or irreversible patient
harm, so as not to overburden the reporting system,
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 25
PURPOSE OF REPORTING
• National coordination and strong federal efforts to ensure compliance with
standardized methods of reporting, analysis, and follow up, that emphasize process
improvement and avoid a culture of blame,
• Adequate resources devoted to report analysis, timely dissemination of advisories
based on report analysis, and development of appropriate quality improvement efforts,
• Periodic assessment of the system to ensure that it is meeting its intent and not having
serious undesired consequences.
4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 26

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MHRA regulates medicines and medical devices

  • 1. MHRA Y A N A M A L A V I J A Y R A J M T E C H I N C L I N I C A L E N G I I T M A D R A S & C M C V E L L O R E & S C T I M S T T R I V E N D R U M S E M E S T E R - 4 C O U R S E : H O S P I T A L M A N A G E M E N T S C T I M S T 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 1
  • 2. MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY (MHRA) • The Medicines and Healthcare products Regulatory Agency (MHRA) is a government body which was set up in 2003 to bring together the functions of the Medicines Control Agency (MCA) and the Medical Devices Agency (MDA). The principal aim of the Agency is to safeguard the public’s health. It does this by making sure that safe; and by responding promptly when new concerns come to light. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 2
  • 3. THE KEY QUESTIONS FOR THE MHRA • Do the advantages outweigh the dis- advantages ? • Does the medicine/ device do the most good for the least harm for most people who will be taking it? • Are side effects acceptable? 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 3
  • 4. THE HISTORY OF UK REGULATION • The formal regulation of medical devices really began in the mid 1990s with the establishment of Scientific and Technical Branch (STB). • STB later became part of NHS Procurement Directorate, which was later split into the NHS Supplies Authority and the Medical Devices Directorate (MDD). • The MDD in effect became the Medical Devices Agency in 1994 which then merged with its medicines counterpart in 2003 to become the MHRA. The outcry over thalidomide effectively kick-started medicines regulation in the UK. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 4
  • 5. HOW DOES THE MHRA WORK? • The Agency has the power to withdraw a product from the market, and in the case of medicines, to suspend production. • The Agency can also prosecute a manufacturer or distributor if the law has been broken. • The Agency’s regulatory decisions are impartial and based solely on the extensive required for each product. • Different products are treated differently but the MHRA considers the particular characteristics, drawbacks and advantages of each one. • The MHRA also collaborates with other international regulators, such as the  US Food and Drug Administration (FDA),  UK government agencies involved in healthcare, including the National Patient Safety Agency (NPSA) and the National Institute for Health and Clinical Excellence (NICE). 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 5
  • 6. HOW DOES LICENSING AND AUTHORIZATION WORK • Licenses for medicines are granted only when a product meets high standards of safety and quality and works for the purpose intended. • The regulatory system also imposes rigorous standards on medicines manufacturers and wholesale dealers who trade in them. • The licensing system guarantees accountability for all those involved and ensures that processes, supplies, and quality can be thoroughly monitored and swift corrective action taken where necessary. • To begin the process, companies and/or researchers must apply to the MHRA for permission to test drugs through clinical trials, if these trials are to be conducted in the UK. In order to receive permission satisfy the MHRA that they have met strict safety criteria. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 6
  • 7. HOW DOES LICENSING AND AUTHORIZATION WORK • All the test results from these trials on how well the medicine works and its side effects, plus details of what the medicine contains, how it works in the body, and who it is meant to treat, are then sent to the MHRA for detailed assessment. • The assessment team is made up of experts from different relevant specialties, each of whom has undergone additional training in medicines assessment. • The length of the assessment process depends on the type of medicine as well as the quality of the initial information. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 7
  • 8. THE MHRA LICENSES / AUTHORISES • Pharmaceutical manufacturers • Medicine importers • New biological or chemical compounds • Different brands of existing medicines • Generics (identical but cheaper versions of existing branded medicines) • New forms of existing medicines, such as syrups, patches, or injections • New uses for existing medicines, such as different patient groups or different conditions • Reclassification of medicines from prescription only to over the counter use, such as the cholesterol lowering medicine Simvastatin • Traditional herbal medicines sold over the counter that meet required safety and quality standards • Designated authorities (Notified Bodies) that approve the quality marking system (CE marking) for medical devices /equipment4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 8
  • 9. THE MHRA LICENSES / AUTHORISES • Blood banks that meet required safety and quality standards • Applications on humanitarian grounds to use certain medical devices in the UK not carrying a CE marking 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 9
  • 10. WHY ARE CLINICAL TRIALS IMPORTANT? • A medicine/device may work well in the laboratory, but a clinical trial will find out if it also works well in people and is safe to use. • Clinical trials are phased, and may take several years to complete. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 10
  • 11. MEDICAL DEVICE CLINICAL TRIALS • Devices are always tested for mechanical and/or electrical safety before they are used in/on people, but, unlike medicines, they are not automatically subject to a clinical trial. • This is because it is often impractical and unnecessary to test them in this way and safety and performance can be based on laboratory tests. • Whether a device is subject to a clinical trial will depend on the type of device, its intended use, and how ‘new’ or different it is. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 11
  • 12. THE MHRA MONITORS SAFETY AND QUALITY STANDARDS BY: 1. Regular inspections of good and safe practice, including: • Medicines manufacture and supply • Medicines distribution and storage • Clinical trials • Auditing of clinical inspecting system for devices • Laboratories testing medicines • Auditing Notified Bodies • Inspection of blood establishments. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 12
  • 13. THE MHRA MONITORS SAFETY AND QUALITY STANDARDS BY: 2. Annual routine sampling of around 3,000 marketed medicines at manufacturers’ premises, wholesalers, and pharmacies, proactive medical device programme. 3. Publishing standards on ingredients and expected quality for medicines (British Pharmacopoeia). 4. Ongoing reports from healthcare professionals, patients, and manufacturers, including: • Potential side effects of prescription and over the counter medicines and herbal remedies (Yellow Card Scheme) • Design faults / poor instructions or maintenance / incorrect use of devices (Adverse Incident Reporting Scheme) • Defective medicines • Serious side effects involving blood and blood components (SABRE).4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 13
  • 14. THE MHRA MONITORS SAFETY AND QUALITY STANDARDS BY: 5. Reviews of important new evidence on products, such as antidepressants (SSRIs) or hormone replacement therapy (HRT), or implantable defibrillators, a device used to correct irregular heart rhythm. 6. Commissioning research in medical devices development. 7. Assessment of misleading or incorrect information, including: • Adverts • Product labelling • Product information leaflets 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 14
  • 15. THE MHRA MONITORS SAFETY AND QUALITY STANDARDS BY: 8. Gathering intelligence about illegally manufactured imported and counterfeit medicines and medical devices. 9. Managing the General Practice Research Database (GPRD), information from which is used to detect healthcare trends and monitor the safety and risk benefit of market licensed medicines. 10. Legally enforcing regulations and statutory obligations, including checking on products that are not licensed as medicines or medical devices 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 15
  • 16. WHAT HAPPENS WHEN QUALITY OR SAFETY CONCERNS ARISE? • When a product is suspected or known to be faulty, the MHRA immediately works with manufacturers and wholesalers on the most appropriate and timely action to take. • Sometimes this means a product has to be recalled and taken out of the supply chain. • By law, manufacturers must report to the MHRA any important defects in both medicines and medical devices. • The action taken is determined by the scale of the threat posed to the public’s health. • The MHRA is committed to responding promptly and appropriately to concerns. • Reports prompt investigations, which can result in the issue of warnings and alerts. • The MHRA also has the power to prosecute when regulations have been breached. • The courts can impose fines or prison sentences when the law has been broken. • And the Agency can withdraw unlicensed/ illegal products from the market. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 16
  • 17. WHAT HAPPENS WHEN QUALITY OR SAFETY CONCERNS ARISE? • Warnings (Alerts) can be issued about defective medicines, problems with devices, and side effects associated with medicines and blood and blood products. • These are sent out to healthcare professionals and organisations, and publicised widely in print and online, including on the MHRA website. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 17
  • 18. DEALING WITH FAULTY MEDICINES/DEVICES • The MHRA’s Defective Medicines Report Centre (DMRC) issues alerts to healthcare professionals, hospitals, GP surgeries, and wholesalers to tell them when a medicine is being recalled or when there are concerns about the quality that will affect its safety or effectiveness. • These alerts are graded according to the seriousness of the threat to the public’s health: Class 1 requires immediate recall, because the product poses a serious or life threatening risk to health. Class 2 specifies a recall within 48 hours, because the defect could harm the patient but is not life threatening. Class 3 requires action to be taken within 5 days because the defect is unlikely to harm patients and is being carried out for reasons other than patient safety. Class 4 alerts advise caution to be exercised when using the product, but indicate that the product poses no threat to patient safety. Most recalls fall into classes 2 or 3. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 18
  • 19. RESPONDING TO CONCERNS ABOUT DEVICES • Healthcare professionals and their patients, as well as manufacturers, can report problems about devices to the MHRA’s adverse incident reporting scheme. • These reports help manufacturers improve their design and product information, and they also help the MHRA improve the safety of devices. • All reports are assessed, and acted on although the response will be graded, according to the seriousness of the incident and/or the potential for future harm. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 19
  • 20. ADVERSE EVENTS • Adverse events in hospitals constitute a serious problem with grave consequences. • Adverse events (AEs) in hospitals are now widely agreed to be a serious problem. • An AE is usually defined as an unintended injury or complication resulting in prolonged hospital stay, disability at the time of discharge or death and caused by healthcare management rather than by the patient’s underlying disease process. • Aside from the direct harm to the patient, AEs are a considerable financial burden to the healthcare system. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 20
  • 21. ADVERSE EVENT LEADS TO Adverse events are considered serious and might lead to • Death • Life-Threatening • Hospitalization (initial or prolonged) • Disability • Congenital Anomaly 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 21
  • 22. NCC MERP INDEX FOR CATEGORIZING ERRORS 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 22
  • 23. ADVERSE EVENTS, PREVENTABILITY AND OUTCOME 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 23
  • 24. PURPOSE OF REPORTING • The fundamental purpose of reporting systems for medical errors is to learn how to improve the health care delivery process to prevent these errors. • Reporting of medical errors must become culturally accepted throughout health care. • A major investment of resources will be required in the health care system to apply the lessons derived from the reporting of medical errors. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 24
  • 25. PURPOSE OF REPORTING • An overall focus on improving the processes used in health care, with the proper application of technical expertise to analyze and learn from reports, • Legal protection of confidentiality of patients, health care workers, and the information submitted to the extent feasible while preserving the interest of public accountability, • Non-punitive in the sense that the submission of a report, per se, does not engender a penalty on the reporting institution or practitioner or others involved in the incident, • A definition of “serious harm” that concentrates on long-term or irreversible patient harm, so as not to overburden the reporting system, 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 25
  • 26. PURPOSE OF REPORTING • National coordination and strong federal efforts to ensure compliance with standardized methods of reporting, analysis, and follow up, that emphasize process improvement and avoid a culture of blame, • Adequate resources devoted to report analysis, timely dissemination of advisories based on report analysis, and development of appropriate quality improvement efforts, • Periodic assessment of the system to ensure that it is meeting its intent and not having serious undesired consequences. 4/24/2016 SCTIMST / HOSPITAL MANAGEMENT 26