Miller Heiman Group provides sales and service consulting with a rich history spanning 150+ years of experience. They offer a comprehensive suite of solutions delivered to over 4,000 customers globally through their network of over 1,000 facilitators across 50 countries. Their world-class client engagement methodology ensures a thorough process from discovery and design through implementation and sustainment.

1. WHAT MAKES
MILLER HEIMAN GROUP UNIQUE

2. Our Mission
To be the undisputed key resource to sales and service leaders globally and we
will do this by bringing expertise and precision to how our clients more effectively
engage with their customers.
A Rich History World Class Client
Engagement Methodology
Depth and Reach An un-paralleled
suite of solutions

3. A RICH HISTORY
Miller Heiman Group
combines the value and
expertise offered by the most
successful sales and service
methodologies ever created
150+
The most
comprehensive and
proven content in the
industry, and
Combined Years of
Experience

4. DEPTH AND REACH
Miller Heiman Group’s Solutions Have Been
Delivered Extensively And With Exceptional Results…..
2.5x
Growth vs. Training
Market
4,000+
Customers around
the Globe
500+
New customers
added in 2015
~1000+
Global Facilitators
~50
Countries with
delivered Programs
& Services
50%
Top 25 customers
represent Fortune 500

5. Business Services
Consulting
Consumer Products
Insurance
Technology
Oil and Gas
IndustrialandChemical
Banking
Healthcare
Retail
Transportation and
Logistics
Manufacturing
Pharmaceuticals
Financial
Services
Telecom
Electronics
Depth and Reach
…Across multiple sectors and industries….

6. 8
LOCATIONS
25
LOCATIONS
15
LOCATIONS
4
LOCATIONS
6
LOCATIONS 3
LOCATIONS
Depth and Reach
….And in a truly global manner.
Global Offices
Facilitators
Independent Sales Consultants
Distribution partners
13
700
205
70

7. DISCOVERY DESIGN IMPLEMENT SUSTAINDEVELOP
Deployment of a World Class Client Engagement Methodology Ensures
That Clients and Sellers Cover All Aspects of the Sales and Service Journey
► Research
► Field Study
Interviews:
• Executives
• Management
• Customers
► Assessments
► Alignment
► Identify the Team
► Change
Management
► Communications
Planning
► Project Definition
► Implementation
Advice
► Sustainment Plan
► Launch
► Metrics
► Create
Organizational
Alignment
► Develop a
Communication
Strategy
► Develop Customized
Learning Tools
► Ready the
Organization for
Change
► Develop Sustainment
Tools
► Facilitator
Preparation
► Program Kick Off
► Learning Transfer
► Project Status
Tracking
► Share Results
► Develop a Strategy
► Train Leaders,
Coaches, and
Facilitators
► Track Coaching
Progress
► Reinforce Key
Messages and
Concepts
► Measure and Share
Results