Mhdkheir Talebagha is an Information Technology Engineer currently working at Syriatel Telecom in Damascus, Syria. He received a Bachelor's degree in Informatics Engineering from Arab International University. He has extensive training and experience working with Oracle databases, Huawei telecommunications systems, and managing projects like network upgrades and disaster recovery testing. His skills include hardware maintenance, software testing and configuration, network operations, and responding to customer issues.

1. Curriculum vitae
PERSONAL INFORMATION Mhdkheir Talebagha
Damascus (Syria)
00963949799146
eng.mhdkheirtalebagha@gmail.com
Skype Mhdkheir Talebagha
WORK EXPERIENCE
EDUCATION AND TRAINING
PERSONAL SKILLS
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JOB APPLIED FOR Information Technology Engineer
23/03/2014–Present
Syriatel Telecom, Damascus (Syria)
03/10/2008–03/10/2014 Bachelor degree at Informatics Engineering
Arab International University, Damascus (Syria)
Related document(s): College_certificate.pdf
08/06/2014–12/08/2014 Oracle Database 11g SQL fundamentals
Syriatel, Damascus (Syria)
Related document(s): Oracle_course.pdf
25/02/2015–19/03/2015 OCS 5.5 Operation and Maintenance
Huawei University, Shenzhen (China)
Related document(s): OCS_training.pdf
27/07/2015–02/08/2015 Huawei USAU6600 System Operation and Maintenance
Huawei University, Damascus (Syria)
Related document(s): USAU_training.pdf
03/08/2015–06/08/2015 Huawei URP 6600 System Operation and Maintenance
Damascus (Syria)
Related document(s): URP_training.pdf
24/08/2015–26/08/2015 Huawei i2000 Operation and Maintenance
Huawei University, Damascus (Syria)
Related document(s): I2000_training.pdf

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Mother tongue(s) Arabic
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C1 C1 C1 C1 B2
Levels:A1 andA2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills I am good at
▪ Good speaker.
▪ Presenting new services or product.
▪ Take care of body language.
▪ Know how to attract the customer or person I am presenting to him.
▪ I take course in college to help me to improve myself in this area.
Organisational / managerial skills I used to do the below points:
▪ I try to solve work problem by myself before i escalate it to the manager.
▪ follow up with team members whenever I see that their behaviour has a negative impact on the
service
▪ I make decisions following careful analysis, rather than relying on other team members
▪ I wait before disciplining a team member, so that people have a chance to correct their behaviours
for they chance.

3. Curriculum vitae
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Job-related skills As Intelligent network engineer (IN specialist) I am able to do the below points:
▪ Hp servers hardware :
a) replace server Hard disks
b) replace CPU
c) replace Memories
d) Replace Cells
▪ EVA disk array
a) checks logs and find broken disks and replace them
▪ Ocean store disk array
a) checks logs and find broken disks and replace them
▪ IN services (software)
a) make basic tests (Calls, GPRS ,MMS,SMS) then checks the row CDRS from CBPs to
check IN behaviours
b) Check KPIs from OCGs (SCPs) to know if subscriber has problem or not , and then
according to error code at KPI solve it is problem.
c) Create Short codes (SMS,IVR,MMS) as eligibilities and prices marketing ask
d) create SCP(OCG) , CBP traces to check if IN trigger the call or not and solve the problem
according to the trace
e) change flags for VPN subscriber to make profile meet them need E.g. ( allow GSM to make
off net calls, send SMS to SCs)
f) Solve complains by checking GSM CDRs (MGR , VOU , MON ,Calls) to check if IN
reservation normal behaviours cause the problem or missed CDRs problem or there is no
problem at all.
g) check VOMS transactions on IN and determine if GSM or dealer deserve refund or not
h) Roaming
a) create new providers on IN and USAU
b) check if provider exist on IN and USAU or not
c) reprising Roaming calls ( RMOC , RMTC , RSMS) according to marketing request this
include create new price plan for each type:
d) change the pricing way from SYP to SDR and test it then release it on live system
1. RMOC
export the live price plan and edit the prices price according to zones provided by marketing and test
this price plan then release it and make SYNC on all CBPs
2. RSMS
export the live price plan and edit the prices price according to zones provided by marketing and test
this price plan then release it and make SYNC on all CBPs
3. RMTC
RMTC contains three price plans 1- Peak 2-Off peak 3-Happy Friday
export the live price plan check for the providers need to change prices for each price plan and test it
and release and then SYNC
e) working on change time from summer to winter and winter to summer on (CBP , SCP , VPN
portal , i2000)
f) turning off all IN then turn it on ( we made this operation because company power
engineers want to make power improvements)
▪ VOMS ( voucher management system) provided from Eserve global company

4. ADDITIONAL INFORMATION
ANNEXES
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Digital competence SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Independent user Independent user Independent user Independent user Independent user
Digital competences - Self-assessment grid
Driving licence B
Projects Testing OCS DR project
at this project I was responsible to do basic tests
Related document(s): Testing_DR.pdf
Projects Afamia Centre Upgrade Project
at this project I was responsible to communicate with core team to check MSC behavior with IN
Related document(s): Afamia_upgrade.pdf
Honours and awards Marketing Thanks Letter
I took the attached thanks letter because i helped at creating offers
Related document(s): Offers.pdf
Projects Upgrade from OCS 1.2 to OCS 5.5
at this project I worked on 5 phases
1- phase one
working on FRS to determine the requirements we need
2- phase two
working on install hardware at site and worked with the vendor (Huawei) and local vendor(ETS) to
install the hardware correctly
3- phase three
work with other department from company to ensure that the connectivity is ok between OCS and
company network and between OCS and MSCs and between OCS PR and OCS DR
4- phase four
work on the migration from OCS 1.2 to OCS 5.5
5- phase five
do tests on OCS 5.5 to make sure that it is stable

5. European skills passport
Mhdkheir Talebagha
College_certificate.pdf
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▪ College_certificate.pdf
▪ Oracle_course.pdf
▪ OCS_training.pdf
▪ USAU_training.pdf
▪ URP_training.pdf
▪ I2000_training.pdf
▪ Testing_DR.pdf
▪ Afamia_upgrade.pdf
▪ Offers.pdf

6. European skills passport
Mhdkheir Talebagha
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7. European skills passport
Mhdkheir Talebagha
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8. European skills passport
Mhdkheir Talebagha
Oracle_course.pdf
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9. European skills passport
Mhdkheir Talebagha
OCS_training.pdf
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10. European skills passport
Mhdkheir Talebagha
USAU_training.pdf
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11. European skills passport
Mhdkheir Talebagha
URP_training.pdf
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12. European skills passport
Mhdkheir Talebagha
I2000_training.pdf
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13. European skills passport
Mhdkheir Talebagha
Testing_DR.pdf
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14. European skills passport
Mhdkheir Talebagha
Afamia_upgrade.pdf
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15. European skills passport
Mhdkheir Talebagha
Offers.pdf
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