The document summarizes community engagement efforts around proposed changes to MetroAccess policies. Workshops were held to obtain input on policy options from 206 attendees. Online engagement included a webpage and video that received 17 comments. The workshops provided voting on options like service standards, eligibility, and open returns. Feedback expressed a strong preference for no changes but understanding of cost concerns. Suggestions included charging higher fares for door-to-door or premium services and using taxi vouchers for some trips. The workshops were found to be useful or very useful by 72% of respondents.
Operators are struggling with flat rate mobile data plans as usage grows and more applications shift to other providers. Policy management can help operators offer personalized services and pricing models to maximize revenue and retention. It enables enforcing usage limits, prioritizing traffic, and dynamically responding to network and subscriber conditions. This allows creating highly customized subscription packages based on profiles to address different subscriber needs and behaviors. Policy management is key for operators to avoid simply being "bit pipes" and differentiate their services.
Helpdesk 2.0 : Subscribers Help Themselves. Operators Reduce ChurnGreen Packet
Over the last decade, customer service excellence has emerged as a core strategy for telecommunications operators with the aim of satisfying subscribers and keeping them loyal. Over time, various customer service channels have surfaced, with call centers being highly preferred due to the personal touch and instant response, however, this option weighs heavily on OPEX and resources.
This paper examines an alternative and more cost-effective approach, through the means of personal digital assistants. This method encourages self-care amongst subscribers and reduces reliance on call centers. It brings about a whole new era in error diagnosis and problem resolution, hence the term Help Desk 2.0. Find out more about how Help Desk 2.0 works and benefits operators, particularly in the area of cost savings and churn reduction.
Over 1,000 people completed a survey about tobacco use and secondhand smoke at Capital Metro transit facilities in Austin. Key results: 45% use Capital Metro daily, 72% do not use tobacco, 52% strongly support a tobacco-free policy, and 60% said the policy would not change how often they use Capital Metro services.
MetroAccess Proposed Policy Recommendations Capital Metro
The document summarizes the recommendations from a Metro Mobility Working Group dispute resolution process regarding policies for MetroAccess, the paratransit service. Key points of consensus and no consensus are outlined for various issues like levels of service, eligibility processes, and a taxi voucher program. The document recommends policy options for staff to propose, including maintaining three levels of service and an open return policy. It also recommends proposals for eligibility determination and recertification processes that incorporate functional assessments by a third party. Next steps outlined include community outreach and updates to related plans for board approval.
This document outlines recommendations from a meeting to discuss policy changes to the MetroAccess transportation service. It includes recommendations on service levels, eligibility processes, taxi voucher programs, service areas, and call center operations. The recommendations aim to respond to feedback from a working group and community members while finding consensus where possible. Next steps include community outreach on the recommendations, public hearings, and adopting new policies and an updated ADA plan.
The document discusses the rise of mobility and smartphones. It notes that smartphones have surpassed PCs as the primary way people access the internet and that mobility is the fastest growing segment of technology. Smartphones have changed how we live, work and play by giving us constant access to information, social media, games and more through our mobile devices. The rise of high-speed networks, social media, video and improved mobile devices continues to fuel rapid adoption of smartphones and mobile technology.
Capital Metro FY2011 Budget: Community Engagement and Survey ResultsCapital Metro
The document summarizes Capital Metro's community engagement process for its FY2011 budget development. It provided context on the budget challenges through presentations and surveys. Over 400 surveys were collected through public meetings, neighborhood meetings, online, and from employees. Respondents generally preferred preserving service levels and raising fares over other revenue options. They also favored adding bus and rail service if possible, and continuing stop improvements. Capital Metro learned participants had a better understanding of the budget after engagement and found the process useful. It plans to decrease emphasis on public forums and increase online engagement and surveys.
The document summarizes a presentation made to the Capital Metro Board of Directors about a proposed new freight rail service for Central Texas Rail Terminal LLC. It would shift ethanol transport from 45-50 truckloads per day on highways to 4-5 trains per month on Capital Metro's rail line. Safety measures and benefits of the freight rail option over truck transport are discussed, including reducing accidents, congestion, and environmental impacts. Capital Metro has a federal obligation as a common carrier to provide the freight transportation service if requested.
Operators are struggling with flat rate mobile data plans as usage grows and more applications shift to other providers. Policy management can help operators offer personalized services and pricing models to maximize revenue and retention. It enables enforcing usage limits, prioritizing traffic, and dynamically responding to network and subscriber conditions. This allows creating highly customized subscription packages based on profiles to address different subscriber needs and behaviors. Policy management is key for operators to avoid simply being "bit pipes" and differentiate their services.
Helpdesk 2.0 : Subscribers Help Themselves. Operators Reduce ChurnGreen Packet
Over the last decade, customer service excellence has emerged as a core strategy for telecommunications operators with the aim of satisfying subscribers and keeping them loyal. Over time, various customer service channels have surfaced, with call centers being highly preferred due to the personal touch and instant response, however, this option weighs heavily on OPEX and resources.
This paper examines an alternative and more cost-effective approach, through the means of personal digital assistants. This method encourages self-care amongst subscribers and reduces reliance on call centers. It brings about a whole new era in error diagnosis and problem resolution, hence the term Help Desk 2.0. Find out more about how Help Desk 2.0 works and benefits operators, particularly in the area of cost savings and churn reduction.
Over 1,000 people completed a survey about tobacco use and secondhand smoke at Capital Metro transit facilities in Austin. Key results: 45% use Capital Metro daily, 72% do not use tobacco, 52% strongly support a tobacco-free policy, and 60% said the policy would not change how often they use Capital Metro services.
MetroAccess Proposed Policy Recommendations Capital Metro
The document summarizes the recommendations from a Metro Mobility Working Group dispute resolution process regarding policies for MetroAccess, the paratransit service. Key points of consensus and no consensus are outlined for various issues like levels of service, eligibility processes, and a taxi voucher program. The document recommends policy options for staff to propose, including maintaining three levels of service and an open return policy. It also recommends proposals for eligibility determination and recertification processes that incorporate functional assessments by a third party. Next steps outlined include community outreach and updates to related plans for board approval.
This document outlines recommendations from a meeting to discuss policy changes to the MetroAccess transportation service. It includes recommendations on service levels, eligibility processes, taxi voucher programs, service areas, and call center operations. The recommendations aim to respond to feedback from a working group and community members while finding consensus where possible. Next steps include community outreach on the recommendations, public hearings, and adopting new policies and an updated ADA plan.
The document discusses the rise of mobility and smartphones. It notes that smartphones have surpassed PCs as the primary way people access the internet and that mobility is the fastest growing segment of technology. Smartphones have changed how we live, work and play by giving us constant access to information, social media, games and more through our mobile devices. The rise of high-speed networks, social media, video and improved mobile devices continues to fuel rapid adoption of smartphones and mobile technology.
Capital Metro FY2011 Budget: Community Engagement and Survey ResultsCapital Metro
The document summarizes Capital Metro's community engagement process for its FY2011 budget development. It provided context on the budget challenges through presentations and surveys. Over 400 surveys were collected through public meetings, neighborhood meetings, online, and from employees. Respondents generally preferred preserving service levels and raising fares over other revenue options. They also favored adding bus and rail service if possible, and continuing stop improvements. Capital Metro learned participants had a better understanding of the budget after engagement and found the process useful. It plans to decrease emphasis on public forums and increase online engagement and surveys.
The document summarizes a presentation made to the Capital Metro Board of Directors about a proposed new freight rail service for Central Texas Rail Terminal LLC. It would shift ethanol transport from 45-50 truckloads per day on highways to 4-5 trains per month on Capital Metro's rail line. Safety measures and benefits of the freight rail option over truck transport are discussed, including reducing accidents, congestion, and environmental impacts. Capital Metro has a federal obligation as a common carrier to provide the freight transportation service if requested.
This document outlines policy options being considered by Capital Metro to reduce costs for its MetroAccess paratransit service while gathering public input. It discusses potential changes to the service area, eligibility determination process, assistance levels, return policies, and call center operations based on peer city practices and estimates the associated cost savings. Feedback from attendees is sought on balancing reductions in costs with maintaining reasonable levels of service. Next steps outlined include further public outreach and board approval of any policy changes.
Metro access policy change update 9/14/2011Capital Metro
This document outlines policy changes made to MetroAccess, the paratransit service in Austin, between 2009-2011. It summarizes key policy changes such as implementing a no-show policy, reducing the pickup window, expanding the service area, and transitioning to an eligibility assessment process. It provides details on the impact of each change, community outreach efforts, and original estimated cost savings. The changes aimed to improve efficiency and on-time performance while maintaining service for eligible riders.
Capital Metro implemented changes to bus stops on Congress Avenue in November 2010, closing some northbound and southbound stops. An evaluation found 59% reduction in accidents and mostly positive feedback from customers and stakeholders based on a survey, with over half reporting no change or improvement in travel time and usability. Bus operators and field reviews also indicate improved travel time. While preliminary findings are favorable, more quantitative data is still being compiled. Capital Metro will continue monitoring and assess conditions when bus routes are changed back before reporting back to the Board.
This document outlines policy options being considered by Capital Metro to reduce costs for their MetroAccess paratransit service while gathering public input. It summarizes the goal of examining service area, service level, and eligibility policies. A variety of options are presented on these topics, including reducing the service area to 3/4 mile, implementing functional assessments for eligibility, limiting open return trips, reducing the taxi voucher program, adjusting call center hours, and providing different levels of passenger assistance. Peer city comparisons and recommendations from a working group are also included to inform the policy discussion. The document seeks public feedback on these options as part of a long-term process to update paratransit policies.
This document outlines the agenda and recommendations from a meeting to discuss policy changes to the Capital MetroAccess program. The recommendations address service levels, eligibility and appeals processes, taxi voucher programs, service area boundaries, and call center hours. Break-out sessions were held to discuss each topic, with the goal of reaching consensus on recommendations to the Board of Directors. Next steps include additional community outreach, public hearings, and Board adoption of new MetroAccess policies and an updated ADA Plan.
Common carrier june 14 2010 rail committeeCapital Metro
Capital Metro has a federal obligation to provide freight rail service to new customers located on its rail lines. A new ethanol distribution facility is being proposed near Decker Lane in Austin that would require 400-500 train cars of shipments per month, doubling to over 800 cars by 2020. Capital Metro would be obligated to serve this new customer, requiring $350,000-$1.5 million in track infrastructure improvements. The facility could generate around $250,000 annually for Capital Metro while removing 35-40 daily tanker trucks from local highways and improving air quality. However, it may increase train traffic and concerns have been raised by Travis County about ethanol shipments.
Total Cost Ownership Surveillance Systems Th (2) (2)Tom Hulsey
The document summarizes research into the total cost of ownership of IP-based surveillance systems compared to analog surveillance systems. Key findings include:
- For a sample 40 camera system, the IP-based system had a slightly lower total cost of ownership (3.4% lower).
- Network cameras accounted for half the cost of the IP system but only a third of the analog system's cost. Cabling was almost three times more expensive for analog.
- Beyond 32 cameras, IP systems have lower costs than analog systems. If IP infrastructure is already installed, IP systems always have lower costs.
- Additional benefits of IP systems noted were scalability, flexibility, image quality, and ability to use me
The Future of the Capital MetroRail Red LineCapital Metro
Doug Allen talked with the community on March 22, 2011, the one-year anniversary of Capital MetroRail service in central Texas. What's the future hold for MetroRail?
MetroBus Route Analysis Update (Spring 2011)Capital Metro
The document summarizes service changes and ridership updates for Capital Metro bus routes in Austin from August 2010, January 2011, and changes planned for August 2011. Key points include:
- Route 7, 323, and 300 saw ridership increases after changes in August 2010 and January 2011.
- Routes 243, 214, and 985 consolidated services and saw improved productivity and cost effectiveness after January 2011 changes.
- Routes 1M, 142, 174, and 240 were realigned in North Austin in January 2011, with route 240 seeing an 83.9% increase in ridership and 34.3% cost improvement.
- Systemwide, January 2011 changes resulted in increased ridership on weekends and
Capital Metro Transit Oriented DevelopmentCapital Metro
Manager of TOD Lucy Galbraith delivered this presentation to the Capital Metro Board of Directors Rail Committee on June 14, 2010. The presentation is a good overview of TOD and its benefits, and an update on TOD progress at four MetroRail stations.
Donal McDaid. Transport in a Metropolis. Issues and SolutionsЮлия Егорова
The document discusses transport issues and potential solutions in major Russian cities. It summarizes research on travel behavior in Moscow, Saint Petersburg, and Krasnodar, which found relatively low car usage but potential for large increases in vehicle ownership. It benchmarks these cities against transport systems in other C40 cities. Key challenges for Russian cities include accommodating population growth, reducing congestion, and addressing climate change. Solutions proposed include integrated land use and transport planning, prioritizing sustainable transport modes over private vehicles, and establishing authorities to coordinate long-term planning.
How to make a metering system work! and what still needs to be done canice emekaCANICE EMEKA
Metering is the Pivot of Power Distribution. To get it right we must first of all understand how it works and put the right plans and strategies in place in order to make it successful. Here we talked about what makes a metering System Work and the future of Metering.
Led by CompTIA Market Research, learn about the IT channel’s attraction to managed services, managed services adoption to date, and customer priorities and demands.
Self Service Customer Care For Next Generation NetworksGreen Packet
Smartphone devices have dramatically changed the way consumers consume data. The need to be connected anywhere and anytime is driving service providers to put focus into customer experience to grow customers, build loyalty and drive profits through new services. As a result, the expectations of service experience from the end-user are heightened and cannot be underestimated.
Service providers are under pressure to deliver customer experience that separates them from the competition, while at the same time trying to delicately balance their revenues and managing costs for near term gain and longer term success. In this paper, we outline the scale of issues faced in mobile device and service care that impacts both service providers and end-users beyond connectivity. With a broad range of services and wide variety of applications, the smartphone requires more complexity to handle a multitude of firmware and software configurations which legacy CRM systems are inadequate to deal with today’s customers.
Remote device support and service care is a key component to tackle the demands of escalating costs in customer care. Service providers are seeking integration onto backend systems without incurring heavy infrastructure changes and ensure the best fit into the existing operations through automated and proactive customer care mechanisms to ensure service excellence and thus prevent service quality degradation.
This document outlines Md Sakoat Hossan's dissertation defense on impacts of user heterogeneity and attitudinal aspects on pricing valuation. The dissertation aims to address user heterogeneity by identifying attributes that influence value of time and reliability estimates, and incorporate attitudinal factors into choice modeling. Mixed logit models are developed to capture random variations in preferences, and factor analysis, attitudinal models, and cluster analysis are employed to analyze attitudinal data and segment road users.
This document is a citizen survey report from April 2016 that summarizes key findings from a survey of College Station residents. The survey assessed quality of life, satisfaction with city services, priorities for the city, and opinions on growth and development. Key findings include high ratings for quality of life and most city services. Managing traffic congestion was identified as the biggest opportunity for improvement. When asked for priorities, residents emphasized public safety, managing growth and traffic, and maintaining parks and recreation opportunities.
Data Mining on Customer Churn ClassificationKaushik Rajan
Implemented multiple classifiers to classify if a customer will leave or stay with the company based on multiple independent variables.
Tools used:
> RStudio for Exploratory data analysis, Data Pre-processing and building the models
> Tableau and RStudio for Visualization
> LATEX for documentation
Machine learning models used:
> Random Forest
> C5.0
> Decision tree
> Neural Network
> K-Nearest Neighbour
> Naive Bayes
> Support Vector Machine
Methodology: CRISP-DM
Customer churn classification using machine learning techniquesSindhujanDhayalan
Advanced data mining project on classifying customer churn by
using machine learning algorithms such as random forest,
C5.0, Decision tree, KNN, ANN, and SVM. CRISP-DM approach was followed for developing the project. Accuracy rate, Error rate, Precision, Recall, F1 and ROC curve was generated using R programming and the efficient model was found comparing these values.
It's a Bird, It's a Plane, It's a Drone...Innovation at CSCMPMarketing_Kenco
The transportation industry has changed as technology has introduced more efficient, affordable, and faster ways to deliver goods. This draws attention to certain innovations in Transportation Modeling, Forecasting, and Big Data Analytics.
Application-Driven Network Performance Strategies, Pulse Report by Gatepoint ...CA Technologies
In early 2014, CA Technologies commissioned Gatepoint Research to conduct a survey on the topic of application-driven network performance strategies. More than 200 executives participated. The survey was focused on polling respondents from large enterprises who were responsible for network administration. 78% of respondents were from organizations that had annual revenues of greater than $1.5 billion and 90% of respondents were network engineers and managers.
Learn more about Application-driven Network Performance Management from CA Technologies at http://www.ca.com/anpm
This document outlines policy options being considered by Capital Metro to reduce costs for its MetroAccess paratransit service while gathering public input. It discusses potential changes to the service area, eligibility determination process, assistance levels, return policies, and call center operations based on peer city practices and estimates the associated cost savings. Feedback from attendees is sought on balancing reductions in costs with maintaining reasonable levels of service. Next steps outlined include further public outreach and board approval of any policy changes.
Metro access policy change update 9/14/2011Capital Metro
This document outlines policy changes made to MetroAccess, the paratransit service in Austin, between 2009-2011. It summarizes key policy changes such as implementing a no-show policy, reducing the pickup window, expanding the service area, and transitioning to an eligibility assessment process. It provides details on the impact of each change, community outreach efforts, and original estimated cost savings. The changes aimed to improve efficiency and on-time performance while maintaining service for eligible riders.
Capital Metro implemented changes to bus stops on Congress Avenue in November 2010, closing some northbound and southbound stops. An evaluation found 59% reduction in accidents and mostly positive feedback from customers and stakeholders based on a survey, with over half reporting no change or improvement in travel time and usability. Bus operators and field reviews also indicate improved travel time. While preliminary findings are favorable, more quantitative data is still being compiled. Capital Metro will continue monitoring and assess conditions when bus routes are changed back before reporting back to the Board.
This document outlines policy options being considered by Capital Metro to reduce costs for their MetroAccess paratransit service while gathering public input. It summarizes the goal of examining service area, service level, and eligibility policies. A variety of options are presented on these topics, including reducing the service area to 3/4 mile, implementing functional assessments for eligibility, limiting open return trips, reducing the taxi voucher program, adjusting call center hours, and providing different levels of passenger assistance. Peer city comparisons and recommendations from a working group are also included to inform the policy discussion. The document seeks public feedback on these options as part of a long-term process to update paratransit policies.
This document outlines the agenda and recommendations from a meeting to discuss policy changes to the Capital MetroAccess program. The recommendations address service levels, eligibility and appeals processes, taxi voucher programs, service area boundaries, and call center hours. Break-out sessions were held to discuss each topic, with the goal of reaching consensus on recommendations to the Board of Directors. Next steps include additional community outreach, public hearings, and Board adoption of new MetroAccess policies and an updated ADA Plan.
Common carrier june 14 2010 rail committeeCapital Metro
Capital Metro has a federal obligation to provide freight rail service to new customers located on its rail lines. A new ethanol distribution facility is being proposed near Decker Lane in Austin that would require 400-500 train cars of shipments per month, doubling to over 800 cars by 2020. Capital Metro would be obligated to serve this new customer, requiring $350,000-$1.5 million in track infrastructure improvements. The facility could generate around $250,000 annually for Capital Metro while removing 35-40 daily tanker trucks from local highways and improving air quality. However, it may increase train traffic and concerns have been raised by Travis County about ethanol shipments.
Total Cost Ownership Surveillance Systems Th (2) (2)Tom Hulsey
The document summarizes research into the total cost of ownership of IP-based surveillance systems compared to analog surveillance systems. Key findings include:
- For a sample 40 camera system, the IP-based system had a slightly lower total cost of ownership (3.4% lower).
- Network cameras accounted for half the cost of the IP system but only a third of the analog system's cost. Cabling was almost three times more expensive for analog.
- Beyond 32 cameras, IP systems have lower costs than analog systems. If IP infrastructure is already installed, IP systems always have lower costs.
- Additional benefits of IP systems noted were scalability, flexibility, image quality, and ability to use me
The Future of the Capital MetroRail Red LineCapital Metro
Doug Allen talked with the community on March 22, 2011, the one-year anniversary of Capital MetroRail service in central Texas. What's the future hold for MetroRail?
MetroBus Route Analysis Update (Spring 2011)Capital Metro
The document summarizes service changes and ridership updates for Capital Metro bus routes in Austin from August 2010, January 2011, and changes planned for August 2011. Key points include:
- Route 7, 323, and 300 saw ridership increases after changes in August 2010 and January 2011.
- Routes 243, 214, and 985 consolidated services and saw improved productivity and cost effectiveness after January 2011 changes.
- Routes 1M, 142, 174, and 240 were realigned in North Austin in January 2011, with route 240 seeing an 83.9% increase in ridership and 34.3% cost improvement.
- Systemwide, January 2011 changes resulted in increased ridership on weekends and
Capital Metro Transit Oriented DevelopmentCapital Metro
Manager of TOD Lucy Galbraith delivered this presentation to the Capital Metro Board of Directors Rail Committee on June 14, 2010. The presentation is a good overview of TOD and its benefits, and an update on TOD progress at four MetroRail stations.
Donal McDaid. Transport in a Metropolis. Issues and SolutionsЮлия Егорова
The document discusses transport issues and potential solutions in major Russian cities. It summarizes research on travel behavior in Moscow, Saint Petersburg, and Krasnodar, which found relatively low car usage but potential for large increases in vehicle ownership. It benchmarks these cities against transport systems in other C40 cities. Key challenges for Russian cities include accommodating population growth, reducing congestion, and addressing climate change. Solutions proposed include integrated land use and transport planning, prioritizing sustainable transport modes over private vehicles, and establishing authorities to coordinate long-term planning.
How to make a metering system work! and what still needs to be done canice emekaCANICE EMEKA
Metering is the Pivot of Power Distribution. To get it right we must first of all understand how it works and put the right plans and strategies in place in order to make it successful. Here we talked about what makes a metering System Work and the future of Metering.
Led by CompTIA Market Research, learn about the IT channel’s attraction to managed services, managed services adoption to date, and customer priorities and demands.
Self Service Customer Care For Next Generation NetworksGreen Packet
Smartphone devices have dramatically changed the way consumers consume data. The need to be connected anywhere and anytime is driving service providers to put focus into customer experience to grow customers, build loyalty and drive profits through new services. As a result, the expectations of service experience from the end-user are heightened and cannot be underestimated.
Service providers are under pressure to deliver customer experience that separates them from the competition, while at the same time trying to delicately balance their revenues and managing costs for near term gain and longer term success. In this paper, we outline the scale of issues faced in mobile device and service care that impacts both service providers and end-users beyond connectivity. With a broad range of services and wide variety of applications, the smartphone requires more complexity to handle a multitude of firmware and software configurations which legacy CRM systems are inadequate to deal with today’s customers.
Remote device support and service care is a key component to tackle the demands of escalating costs in customer care. Service providers are seeking integration onto backend systems without incurring heavy infrastructure changes and ensure the best fit into the existing operations through automated and proactive customer care mechanisms to ensure service excellence and thus prevent service quality degradation.
This document outlines Md Sakoat Hossan's dissertation defense on impacts of user heterogeneity and attitudinal aspects on pricing valuation. The dissertation aims to address user heterogeneity by identifying attributes that influence value of time and reliability estimates, and incorporate attitudinal factors into choice modeling. Mixed logit models are developed to capture random variations in preferences, and factor analysis, attitudinal models, and cluster analysis are employed to analyze attitudinal data and segment road users.
This document is a citizen survey report from April 2016 that summarizes key findings from a survey of College Station residents. The survey assessed quality of life, satisfaction with city services, priorities for the city, and opinions on growth and development. Key findings include high ratings for quality of life and most city services. Managing traffic congestion was identified as the biggest opportunity for improvement. When asked for priorities, residents emphasized public safety, managing growth and traffic, and maintaining parks and recreation opportunities.
Data Mining on Customer Churn ClassificationKaushik Rajan
Implemented multiple classifiers to classify if a customer will leave or stay with the company based on multiple independent variables.
Tools used:
> RStudio for Exploratory data analysis, Data Pre-processing and building the models
> Tableau and RStudio for Visualization
> LATEX for documentation
Machine learning models used:
> Random Forest
> C5.0
> Decision tree
> Neural Network
> K-Nearest Neighbour
> Naive Bayes
> Support Vector Machine
Methodology: CRISP-DM
Customer churn classification using machine learning techniquesSindhujanDhayalan
Advanced data mining project on classifying customer churn by
using machine learning algorithms such as random forest,
C5.0, Decision tree, KNN, ANN, and SVM. CRISP-DM approach was followed for developing the project. Accuracy rate, Error rate, Precision, Recall, F1 and ROC curve was generated using R programming and the efficient model was found comparing these values.
It's a Bird, It's a Plane, It's a Drone...Innovation at CSCMPMarketing_Kenco
The transportation industry has changed as technology has introduced more efficient, affordable, and faster ways to deliver goods. This draws attention to certain innovations in Transportation Modeling, Forecasting, and Big Data Analytics.
Application-Driven Network Performance Strategies, Pulse Report by Gatepoint ...CA Technologies
In early 2014, CA Technologies commissioned Gatepoint Research to conduct a survey on the topic of application-driven network performance strategies. More than 200 executives participated. The survey was focused on polling respondents from large enterprises who were responsible for network administration. 78% of respondents were from organizations that had annual revenues of greater than $1.5 billion and 90% of respondents were network engineers and managers.
Learn more about Application-driven Network Performance Management from CA Technologies at http://www.ca.com/anpm
Help Desk 2.0 : How You Can Empower A Paradigm Shift In Customer CareGreen Packet
Worldwide, across industries, customer care is one of the top concerns. In the telecoms sector, next to network quality, customer service is rapidly becoming a key success factor to ensure best-in-class service. In spite of its importance, operators continue to care for their customers through legacy CRM systems, which are inadequate in meeting the demands of today’s customers.
Operators need a paradigm shift in their style of customer care to protect the interest of both subscribers and the operator themselves.
This paper (part 1 of a 3-paper series) introduces Help Desk 2.0, the next generation help desk system that revolutionizes current practices through automated and proactive customer care mechanisms to ensure service excellence, enhanced top line and sustained bottom line. In the upcoming paper, we will focus on the business advantage of employing Help Desk 2.0 focusing on cost control, revenue enhancement and retention. This will be followed by a technical interworking paper, centered on how to implement Help Desk 2.0.
Mobile Market and Technology Overview Dubai 2017Dan Geiger
I used this to provide an overview of the mobile market with some mobile specific traffic management use cases. This was delivered to a technically inclined group of network and cloud providers in the middle eastern telecom and enterprise spaces at Procera's 2 day customer event.
The survey report summarizes the responses from municipalities regarding rights of way management. It finds that while ROW issues remain a priority, progress is being made in relationships with telecom companies. However, opportunities remain for improving cost recovery methods and infrastructure maintenance standards. The report identifies key areas of interest for municipalities, including access agreements, inspection policies, and strategies like underground network leasing being adopted in some areas.
The survey report summarizes the responses from municipalities regarding rights of way management. It finds that while ROW issues remain a priority, progress is being made in relationships with telecom companies. However, opportunities remain for improving cost recovery methods and infrastructure maintenance standards. The report identifies common requests from municipalities for sharing municipal access agreements, inspection policies, and information on municipally-owned networks and formulas for calculating ROW costs.
Mobility in Field Services Management: Part OneCognizant
We explore the myriad ways mobility can benefit field services management for industrial manufacturing and other sectors. Mobile-based solutions facilitate resolution of service requests, access to service and repair information, retrieval of diagnostic test codes and enhancement of customers' experience.
CompTIA 4th Annual Trends in Managed Services CompTIA
The document summarizes findings from a survey of 350 businesses on their use of managed IT services. Key findings include:
- Smaller businesses (<100 employees) were over twice as likely to outsource IT compared to larger businesses.
- While most businesses have a formal IT department, many also use outside firms for projects or troubleshooting.
- Over half of businesses were satisfied with their current IT management, but 39% said it could be better.
- Functions like security, cloud computing and mobile apps saw larger increases in outsourcing from 2013-2015.
On July 22, 2017, State Vocational Rehabilitation staff and administrators, researchers and job development providers from across the country participated in RTC:Rural’s State of the Science webinar exploring how Vocational Rehabilitation (VR) payment models influence the availability of job development services in rural areas. The event aimed to help participants understand which models may facilitate better VR outcomes in rural areas, and encourage conversation between VR and providers about how payment models impact job development services.
While VR agencies use a variety of models to deliver job development services, the majority contract with third-party providers to deliver services such as resume development, job coaching, and job placement. There is evidence, however, that different payment models (such as hourly, fee-for-service, or performance-based benchmarks) influence the availability and quality of job development services in rural communities.
This Rural VR Job Development webinar explored the relationship between VR payment models, geography, and VR outcomes. The webinar was designed to provide current and pertinent information to stimulate a rich discussion among participants. Strategies to address VR outcomes were discussed such as hybrid models that draw upon the strengths of different delivery models and the use of incentives to serve rural areas and “hard cases.”
The webinar featured a review of current research from the Research and Training Center on Disability in Rural Communities (RTC:Rural), followed by reactions from a panel of experts representing a variety of perspectives within the field of VR service delivery:
--Betsy Hopkins, Director of Maine’s Division of Vocational Rehabilitation, spoke about Maine’s efforts to implement a hybrid payment model.
--Jessica Adams, a job development service provider in rural Idaho, shared insights from her experience participating in Idaho’s piloted (and then abandoned) performance-based system.
--Mimi Shafer, Rehabilitation Area Manager in southwestern Minnesota, spoke to challenges in serving rural areas due to CARF accreditation requirements, and new challenges introduced by WIOA.
--Joe Xavier, Director of the California Department of Rehabilitation, shared his perspectives on what makes a successful VR program in rural areas.
--Susan Foley, Ph.D., Senior Research Fellow at the Institute for Community Inclusion at University of Massachusetts, Boston, shared perspectives based on her experiences directing multiple national centers focused on research, training, and technical assistance for VR agencies.
A video recording of the webinar is available for viewing here: https://www.youtube.com/watch?v=XhBHn50LdH8
Similar to MetroAccess Community Engagement Summary (20)
4. What We Did
Policy options workshops (4)
– Voting on policy options
– Comments/concerns/suggestions
Social service agency forum
Online engagement
– Webpage for proposed policy options
– Contextual video for policy changes
– Email feedback
– Blog comments
Internal engagement (MetroAccess Operators)
5. MetroAccess Policy Changes Workshops
Winters Building
Conley-Guerrero Senior Center
Austin City Hall
ACC South Austin
7. How We Spread the Word
Passenger notices on MetroAccess vehicles
MetroAccess call-out system
Email
– MetroConnections newsletter
– Partner organization newsletters
Letter to social service agencies
Surveys in MetroAccess breakroom
9. Who Participated
Policy Workshops 206 Attendees (190 participants)
Social Services Forum 27 Attendees
Email/Blog comments 17 Comments
Operator Surveys 43 Responses
10. C
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Policy Workshops: Area of Residence
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O
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11. Policy Workshops: Capital Metro Services Used
92% Response Rate
85%
43%
7% 7% 7%
4%
MetroBus MetroExpress MetroRail MetroAccess M etro I Don’t Use
RideShare Capital Metro
13. What We Heard: Overall
Strong preference for no change
Concern regarding details of policy implementation
Fear of losing eligibility/mistrust
General understanding of need to reduce costs
Willingness to pay more for premium services
14. Policy Workshops: Service Standard (Level of Service)
36% Response Rate
Curb to Curb for
All
3%
Curb to Curb
with Door to
Door Option
97%
15. Service Standard (Level of Service)
Comments
– Notification of vehicle arrival
– Waiting in elements
– Customers need to be made aware of options
Suggestions
– Charge a higher fare for door-to-door service
16. Policy Workshops: Paratransit Service Area
38% Response Rate
¾ Mile
Service Area
25%
¾ Mile
Service Area
w/ transition
plan
75%
17. Paratransit Service Area
Comments
– Difficulty moving into the service area
– Should serve all CMTA taxpayers
– Notification of service area changes
Suggestions
– Serve entire CMTA taxing district
– Charge premium fare for service outside ¾ mile
– Taxi vouchers for service outside ¾ mile
– Partner with social service agencies for van service outside ¾
mile area
18. Policy Workshops: Eligibility for Paratransit Service
30% Response Rate
In-person
interview AND
functional
In-person assesment by
Interview AND CMTA
functional 25%
assessment
by 3rd party
46% In-person
interview by
CMTA,
Functional
Assessment
by 3rd Party
30%
19. Eligibility for Paratransit Service
Comments
– Loss of eligibility for MetroAccess service
– Capacity of MetroBus service, especially for wheelchairs
– Bias of CMTA and 3rd party contractor in determining eligibility
– Individual and their personal doctor know their condition best
Suggestions
– Keep current process, but revise application to provide more
information
– Permanently disabled customers should not have to recertify
20. Policy Workshops: Open Returns
38% Response Rate
Eliminate
Open
Medical & Returns
Travel 3%
Return w/
Est.
89%
Medical
Only w/
Est.
8%
21. Open Return Policy
Comments
– Cannot estimate return time for medical, travel and jury duty
– Safety of passengers waiting for return trip
Suggestions
– Expand eligible trips to include church, public meetings and jury
duty
– Use taxi vouchers to replace open returns
– Charge higher fare for open returns
22. Policy Workshops: Taxi Voucher on Request
28% Response Rate
Eliminate
Voucher Transition
Program to Smart
11% Card w/ $10
Share
39%
New
Program w/
no trip limit,
but limit on
number of
vouchers
50%
23. Taxi Vouchers on Request
Comments
– Details of policy option implementation - e.g. Option 2 – hoarding
of vouchers
– Should maintain vouchers for medical and grocery trips
– Loss of convenience and regular driver
– Fairness for wheelchair customers
Suggestions
– Eliminate vouchers and expand open returns
24. Policy Workshops: Call Center Operations
30% Response Rate
8-5
(1 day
window)
12%
8-5
(3 day 8-5
(2 day
window)
window)
85%
2%
25. Call Center Operations
Comments
– 8 – 5 is not convenient for customers’ work hours
– IVR is not functional
– Hold times could be increased and customer service degraded
Suggestions
– Incentive for using IVR or online form
– Longer hours on some days
26. Policy Workshops: Usefulness of Policy Workshops
51% Response Rate
36% 36%
18%
9%
Very Useful Useful Not Very Not Useful at
Useful All