This is a sample presentation on the topic of Message handling at hotels.

1. Prepared by:
Jasmine Subba (BHM 3’F’)
Submitted to:
Mr. Kumud Joshi

2. CALLER
/
VISITOR
FRONT
DESK
GUEST

3. CALL OR VISITOR FOR GUEST
CHECK WHETHER GUEST IS IN ROOM OR NOT
GUEST IS IN THE ROOM
GUEST IS NOT IN THE
ROOM
CONNECT THE
CALL (for calls)
INFORM THE
GUEST(for
visitor)
LOCATE THE
GUEST (if the
guest has left
location form)
NOTE THE
MESSAGE ON A
MESSAGE SLIP (in
case of no
location form

4. Handling message in case of no location FORM
RESIDENT
GUEST
FUTURE
GUEST
DEPARTED
GUEST
Note in a message
slip in duplicate.
Keep original along
with room key and
ask bellboy to slip
the duplicate
through the guest
room door.
Check if the guest
has left any
forwarding details
and act
accordingly
Note in a message slip
and send to reservation
section where it will be
attached to GRC and
kept with reservation
doc. So that it can be
delivered at the time of
check in