First, I want to start with my sincere apology regarding the issues that some of you may have encountered over the last few months. As many of you know, we have had some delay in confirming cashback or even issuing payments.

3. How did this
affected our
service ?
THIS MESS HAS CAUSED VARIOUS ISSUES AT
OUR END, HIGHER NUMBER OF WITHDRAW HIT
OUR END, AND THE AMOUNT OF TRANSACTIONS
MADE IT HARDER FOR OUR TEAM TO VERIFY THE
TRANSACTIONS ON TIME. OUR TEAM HAVE BEEN
HANDLING ISSUES MANUALLY CAUSING THE
PROCESS TO TAKE WAY LONGER THAN IT
SHOULD TO PREVENT THE FAKE TRANSACTIONS
FROM GOING THROUGH.

4. How did this affect me ?
OUR TEAM IS CURRENTLY REVIEWING EACH AND
EVERY TRANSACTIONS THAT HAVE BEEN CONFIRMED
OVER THIS PERIOD , MANUAL AUDITING IS TAKING
PLACE TO FILTER SCAMMERS. DUE TO THAT PLEASE
BARE WITH US SOME OF THE DELAY IN PROCESSING
PAYMENT AND CASHBACK.

5. YES, ONE OF THE MAIN REASON WE
COULDN’T ANNOUNCE THIS EARLIER,
IS FOR OUR INVESTIGATION TO BE
COMPLETED WITHOUT ALERTING THE
HACKER. THE HACKER WAS
IDENTIFIED. OUR SECURITY TEAM
HAS SECURED THE CONNECTION AND
MORE MANUAL EVENTS ARE TAKING
PLACE.
Where the hacker stopped ?

6. W H A T H A P P E N S N O W ?
P E N D I N G C A S H B A C K W I L L B E P R O C E S S E D A S A P , Y O U M A Y
N O T I C E T H A T C A S H B A C K W I L L B E C H A N G E D T O R E F L E C T T H E
R E A L A M O U N T O F T H E C A S H B A C K N O T T H E I N F L A T E D V A L U E .
P A Y M E N T S W I L L B E P R O C E S S E D A S S O O N A S P O S S I B L E
U S E R S W H O A B U S E D O U R S E R V I C E T O G A I N F A K E C A S H B A C K ,
T H E I R A C C O U N T S W I L L B E S U S P E N D E D A N D T H E I R A C C O U N T
W I L L B E T U R N E D T O O U R L E G A L D E P A R T M E N T .
I F Y O U R R E F E R R E D E I T H E R T H E H A C K E R O R O N E O F T H E
P E O P L E W H O P U R C H A S E D H I S S E R V I C E E X P E C T T H E S E V A L U E S
T O B E R E F L E C T E D O N T H E I R T R A N S A C T I O N S ( A S W E L L A S
R E F E R R A L C A S H B A C K F R O M T H E S E A C C O U N T S ) . A S T H E Y W I L L
B E D E C L I N E D .

7. NO, THE HACKER DIDN’T HACK OUR SITE,
THE OFFENSE TOOK PLACE ON THE
REPORTING MECHANISM, ALL OF OUR
USERS DATA ARE SAFE.
Where my information exposed ?

8. Yes, you can definitely can, the hijack by the
attacked didn’t effect our cashback process
and any purchase you make, you will earn
cash back on.

9. Will this affect future transactions?
No, all of our reporting mechanisms have been
fixed, we currently looking only at the transactions
that took place over that period only. Future
transactions will be processed more smoothly.

10. How Panda CashBack will ensure this not
happen in the future ?
OUR SECURITY TEAM HAS MADE CHANGES ON OUR REPORTING APIS TO ENSURE THAT ONLY
TRANSACTIONS GENERATED ON THE ORIGINAL SERVER ARE ACCEPTED TO BE POSTED IN OUR
DATABASE.
I AGAIN WOULD LIKE TO APOLOGIZE FOR THIS INCONVENIENCE CAUSED BY THIS ATTACK. PANDA
CASHBACK IS COMMITTED TO PROVIDE ITS USERS AROUND THE WORLD CLASS SERVICE, AND WE WILL
ENSURE IT IS BACK ON TRACK. WE THANKS ALL OF OUR USERS AROUND THE WORLD FOR THEIR
PATIENCE, AND FOR ALWAYS TRUSTING PANDA CASH BACK. WE HAVE BEEN IN BUSINESS FOR OVER 5
YEARS THANKS TO YOU AND WE WILL ENSURE THAT OUR SERVICE IS BACK BETTER THAN EVER BY THE
TIME THIS ISSUE IS ADDRESSED.
I ADMIT THAT OUR TEAM WASN’T PREPARED FOR HANDLING THIS TYPE OF EMERGENCY WHICH CAUSED
OUR USERS TO SUFFER OF DELAYS IN RESPONSE, AND ADDRESS THEIR CONCERNS, AND FOR THAT I
REPORT THAT WE HAVE REPLACED THE HEAD OF OUR CUSTOMER SERVICE DEPARTMENT, ALONG WITH
THE HEAD OF THE FINANCE DEPARTMENT WITH NEW LEADERS WHO WILL ENSURE BETTER SERVICE.
A FOLLOW UP EMAIL BY OUR MEDIA TEAM WILL PROVIDE FURTHER DETAILS ON THOSE NEW LEADERS.
THANK YOU

11. FOR MORE INFO
VISIT US ON :
PANDACASHBACK.COM