The goal of GFI MailEssentials Complete Online is to improve business productivity by reducing the volume of junk mail. While MailEssentials Complete Online detects a vast majority of today’s junk email, we are continually working on new approaches to combat the increasing sophistication of spammers. Greylisting is one of the ways MailEssentials Complete Online reduces junk mail and saves you time.
Stay Connected even if Exchange and your BlackBerry Bes server goes down! This is a great presentation of Dell's Email Continuity SaaS service and our Blackberry Continuity service.
Total Cost of Ownership Cloud vs. On Premise Contact CenterNaina Rajput
Understanding the total cost of ownership of a contact center helps to find out the financial estimate to set up. Here is how TCO plays a vital role in a business.
Historically, few viruses have been written to attack Mac-based operating systems. But as the popularity of these devices has increased, so has the popularity of Mac-targeted malware. Regardless of whether your organization uses Windows-based PCs or Macs or a mix of both, you need a solution that provides protection for all operating systems.
Stay Connected even if Exchange and your BlackBerry Bes server goes down! This is a great presentation of Dell's Email Continuity SaaS service and our Blackberry Continuity service.
Total Cost of Ownership Cloud vs. On Premise Contact CenterNaina Rajput
Understanding the total cost of ownership of a contact center helps to find out the financial estimate to set up. Here is how TCO plays a vital role in a business.
Historically, few viruses have been written to attack Mac-based operating systems. But as the popularity of these devices has increased, so has the popularity of Mac-targeted malware. Regardless of whether your organization uses Windows-based PCs or Macs or a mix of both, you need a solution that provides protection for all operating systems.
GFI MailSecurity can be deployed as an SMTP gateway or as a VS API version for Exchange 2000/2003. This technical white paper describes each operating mode and helps you decide which to deploy and whether you should deploy both.
15 Challenges of On-Premise or Self-Hosted Email For Business.docxMailSafi
Email is at the very core of how businesses communicate today. Due to the availability and adoption of the internet in the corporate workplace, email has quickly risen to surpass written, telephone, and fax communication. It has become the primary mode of day-to-day and legally-binding business communication. This is why businesses need to ensure their email solution is efficient, optimal, reliable, and cost-effective.
A frequently asked question around email management is, “Which solution is more reliable, cost effective and efficient between on-premise/self-hosted and third-party cloud-hosted email?”
Businesses are often faced with a dilemma. This is whether to move their emails to the cloud or to host and manage them within their business premises.
In this article, we share our first-hand experience with email management through our research. We have also interacted with hundreds of business owners, IT managers, consultants and employees. We found that many experience the following challenges while running on-premise email servers.
Webinar: Small businesses and the cost of poor data management Vaultastic
This webinar discusses the importance of data management for an SMB, the impact of neglecting this and some common myths/queries raised by SMBs in our conversations.
Elijah offers cost effective managed data services to law enterprises to improve e-discovery processes with reduced risks while maintaining their own IT infrastructure.
Meet your staff’s growing demand for reliable, secure email on
their PCs and mobile devices. With Dell™ Email Management Services (EMS) Continuity support, employees
can count on reliable, secure access to email whether it’s on BlackBerry,
iPhone, iPad, Android, Microsoft® Outlook or the internet
Email is the lifeblood of modern business, without which productivity and day-to-day communications soon break down. Incidents such as the failure of BlackBerry maker RIM’s back-end systems which crippled millions of BlackBerry email smartphones serve as an easy reminder of just how important email is today.
Choosing between Cloud based Email system and an On Premise Email set-up can be confusing. This presentation tries to simplify the task of picking the right Email Solution for your enterprise.
Never be without email again with the Topsec Email Continuity product - Emergency Email. Contact me now to get a trial set up straight away. Also works with Microsoft 365, because if they have issues you need to have a contingency plan in place for email - that plan is the Topsec Emergency Mail solution
GFI MailSecurity can be deployed as an SMTP gateway or as a VS API version for Exchange 2000/2003. This technical white paper describes each operating mode and helps you decide which to deploy and whether you should deploy both.
15 Challenges of On-Premise or Self-Hosted Email For Business.docxMailSafi
Email is at the very core of how businesses communicate today. Due to the availability and adoption of the internet in the corporate workplace, email has quickly risen to surpass written, telephone, and fax communication. It has become the primary mode of day-to-day and legally-binding business communication. This is why businesses need to ensure their email solution is efficient, optimal, reliable, and cost-effective.
A frequently asked question around email management is, “Which solution is more reliable, cost effective and efficient between on-premise/self-hosted and third-party cloud-hosted email?”
Businesses are often faced with a dilemma. This is whether to move their emails to the cloud or to host and manage them within their business premises.
In this article, we share our first-hand experience with email management through our research. We have also interacted with hundreds of business owners, IT managers, consultants and employees. We found that many experience the following challenges while running on-premise email servers.
Webinar: Small businesses and the cost of poor data management Vaultastic
This webinar discusses the importance of data management for an SMB, the impact of neglecting this and some common myths/queries raised by SMBs in our conversations.
Elijah offers cost effective managed data services to law enterprises to improve e-discovery processes with reduced risks while maintaining their own IT infrastructure.
Meet your staff’s growing demand for reliable, secure email on
their PCs and mobile devices. With Dell™ Email Management Services (EMS) Continuity support, employees
can count on reliable, secure access to email whether it’s on BlackBerry,
iPhone, iPad, Android, Microsoft® Outlook or the internet
Email is the lifeblood of modern business, without which productivity and day-to-day communications soon break down. Incidents such as the failure of BlackBerry maker RIM’s back-end systems which crippled millions of BlackBerry email smartphones serve as an easy reminder of just how important email is today.
Choosing between Cloud based Email system and an On Premise Email set-up can be confusing. This presentation tries to simplify the task of picking the right Email Solution for your enterprise.
Never be without email again with the Topsec Email Continuity product - Emergency Email. Contact me now to get a trial set up straight away. Also works with Microsoft 365, because if they have issues you need to have a contingency plan in place for email - that plan is the Topsec Emergency Mail solution
How to avoid being marked as spam christoph pass next lead generation (long v...Christoph Pass
How to avoid being marked as spam christoph pass next lead generation (long version)
This section explains how to avoid being marked as spam, what you can do about it and what you should pay attention to.
Your network environment is one of the keys to the success of your business. Most business people don’t fully believe this, even after long discussions and mounds of evidence to the contrary.
The Threats Posed by Portable Storage DevicesGFI Software
In a society where the use of portable storage devices is commonplace, there is a real risk to business. The threat that these devices pose to corporations and organizations is often ignored. This white paper examines the nature of the threat that devices such as iPods, USB sticks, flash drives and PDAs present and the counter-measures that organizations can adopt to eliminate them.
As the price of storage and bandwidth continues to drop fast, Cloud-based services are becoming more and more attractive to small and medium-sized businesses (SMBs) which are seeking to reduce licensing costs, avoid recruiting IT staff and focus fully on their core responsibility - growing the business.
Email is a critical communications tool. Email downtime means a loss of productivity, possible compliance and regulatory issues related to data loss, or even lost revenues. Minimizing email downtime is an increasingly important part of an organization’s messaging infrastructure and of its disaster prevention and recovery strategy.
Data is the lifeblood of every organization yet many either fail to backup their data or they are not doing so properly. Losing data can be catastrophic for a business. This white paper explains why backups are important and the challenges they face.
Data is the lifeblood of every organization and business. Data theft and data loss through negligence or hardware failure can cause irreparable damage if the data is not easily retrievable. That is why making regular backups of an organization’s data are so important.
Virtualization enables companies to build fully functional infrastructures that are easily recovered and maintained with minimal effort and reduced hardware costs. Through cloning and replication, IT industries can replicate and test clients' environments without breaking clients' business continuity.
Many small and medium sized businesses are still unaware of the threats that exist. This guide to security threats for SMBs outlines the most common threats and how they can be dealt with.
It is never possible to guarantee that a company is totally secure or that a breach will not occur, however implementing the latest tools and providing ongoing, end-user education will minimize those risks and allow companies to focus more on growing their business rather than repairing it.
Managing a large and growing PC estate is no simple matter, particularly if you are doing it manually. Keeping a close watch on a couple of PCs can be straightforward, and a diligent IT manager will manage to keep such machines fully patched and free of troublesome software. But what happens when your estate grows beyond one or two machines?
This technical white paper gives an overview of how GFI EventsManager works and discusses installation and deployment issues while enabling you to calculate the number of GFI EventsManager instances required on your network.
How to Perform Network-wide Security Event Log ManagementGFI Software
This white paper explains the need to monitor security event logs network-wide and how you can achieve this using GFI LanGuard S.E.L.M. (now GFI EventsManager). It is written by Randy Franklin Smith, author of the in-depth series on the Windows security log in Windows 2000 & .NET Magazine.
How to configure IBM iSeries event collection with Audit and GFI EventsManagerGFI Software
This document explains how to configure and use GFI EventsManager to collect IBM iSeries (formerly AS/400) audit events through Audit, a software tool developed by Raz-Lee.
Through the recent acquisition of Katharion™, GFI Software is able to offer a hosted email filtering solution in conjunction with GFI MailEssentials™ and GFI MailSecurity™.
In an Osterman Research survey conducted during January 2011, decision makers and influencers demonstrated that they are decidedly pessimistic about the future of spam and malware problems for 2011.
This white paper provides a technical explanation of NDR Spam and recommend solutions that can prevent or limit exposure to this kind of unsolicited email.
How to tell if that pop-up window is offering you a rogue anti-malware productGFI Software
Rogue anti-malware products are a bane for every Internet user, especially those who have little or no technical knowhow. These are hundreds of scare ware ‘products’ on the Internet. This white paper examines this type of scam, explains how they work, what to look out for and how to prevent your computer from being infected.
Email is a critical communications tool. Email downtime means a loss of productivity, possible compliance and regulatory issues related to data loss or even lost revenues. Minimizing email downtime is an increasingly important part of an organization’s messaging infrastructure and its disaster prevention and recovery strategy.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
Greylisting
1. GFI White Paper
Email continuity:
Safeguard email
communications 24/7
Email is a critical communications tool. Email downtime
means a loss of productivity, possible compliance and
regulatory issues related to data loss or even lost revenues.
Minimizing email downtime is an increasingly important part
of an organization’s messaging infrastructure and
its disaster prevention and recovery strategy.
2. Contents
Introduction 3
Outages and their impact on business 3
Overcoming email outages 3
Hosted email continuity: options 4
The benefits of a hosted email continuity service 4
What to look for in a hosted email continuity service 5
Conclusion 5
Email continuity: Safeguard email communications 24/7 2
3. Introduction
Email has become deeply ingrained in business operations. Internal communications are often accomplished
more by email than by phone or face-to-face meetings. Communications with external clients, vendors,
partners and other business contacts are perhaps even more dependent on email. Calls and meetings are
scheduled by email; decisions are made based on email correspondence; inquiries, proposals and contracts
are sent by email; communications, both mundane and critically important, are handled by email more than
any other medium.
Businesses have become so accustomed to using email that a few minutes of server downtime is enough to
have employees and executives alike calling the help desk. While a minute or two of email server downtime is
not catastrophic, no organization can function effectively if downtime increases to hours or days.
Risk management and business continuity planning exercises should include email uptime as a priority.
Businesses must not confuse email continuity with email archiving or email backups. The latter are suitable
and necessary for disaster recovery but not for providing continued and seamless use of email when hardware
or software errors occur or when a more serious disaster strikes.
Outages and their impact on business
Email downtime and outages are a business reality. At some point, something will go wrong and businesses
need to be ready. Computer hardware will eventually fail and occasionally fails prior to scheduled
replacement. Email or operating system software may experience errors. Data can become corrupted. And
external events, such as network problems, flooding and power cuts, do occur on rare occasions. Indeed,
email outages are common. According to Osterman Research, email systems experience a 53-minute mean of
unplanned downtime each month, or 10.6 hours each year. And there are numerous reasons why businesses
need to consider the potential impact of email downtime:
» Reduced productivity – Osterman estimates that employees become 25% less productive when their
email system is down.
» Loss of business – Companies that use email for transaction processing, sales orders, client requests,
and other communications with customers are at most risk of losing orders or losing clients when email
is unavailable.
» Compliance or regulatory risks – If a business experiences hardware or software problems with its mail
infrastructure, without sufficient safeguards, important emails could be lost. Organizations that must
comply with regulations or laws related to electronic data may also face compliance issues from the loss
of those messages.
» Reputation risk – Businesses dealing with clients on a daily basis cannot afford to appear unprofessional.
Requests for information that are not answered within a reasonable time-frame may negatively impact
the image of that business in terms of its perceived competence, reliability and professionalism –
important characteristics that every business needs to protect.
Overcoming email outages
The good news is that email outages can be easily mitigated, at nominal expense. Unfortunately, many
businesses fail to distinguish between the concept of an email backup or an email archive solution and an
email continuity solution.
While most organizations have a disaster recovery strategy in place, that strategy typically involves rebuilding
hardware and/or software and recovering historical email data from a backup or archive solution. This is
different from having continued access to email during an outage. How can a company continue its work in a
seamless fashion during the hours or days it may take to rebuild its infrastructure in the event of hardware or
software failure, or worse, a regional disaster?
Email continuity: Safeguard email communications 24/7 3
4. What businesses need is a system or service that provides continuous email functionality, no matter the state
of the customer’s network, server or data. To ensure mail and business continuity that is not dependent on
the customer’s local network, organizations need an off-site service that allows them to continue their critical
email communications – including the ability to access and respond to inbound messages received while
their infrastructure is down.
Hosted email continuity: options
An externally hosted email continuity service allows an organization to avoid lost productivity, lost business and
other consequences that arise from email outages. There are three services that fall under this general category:
» Queuing only – Messages are spooled when undeliverable, typically when a mail server goes offline.
Users do not have access to these messages until the server is back online, after which queued
messages are delivered. Emails are not lost but productivity is greatly reduced. A queuing only solution
is not a true continuity solution.
» Continuity via queuing and integrated mail service – Messages are spooled when undeliverable and
users have full access to them while their mail server is offline via a web-based mechanism independent of
the customer’s network. At that website, users can view and respond to queued messages and create new
ones. When the mail server is back online, the service delivers any messages still in queue. No emails are
lost and productivity is not affected. This is an effective email continuity solution that is easily implemented.
» Rolling continuity – All messages are continually spooled, regardless of server status, and stored on
disk for about a week or longer. If the customer’s mail server goes offline or data becomes corrupted, an
administrator can ‘play back’ a previous stream of email messages from any time over the last, say, 7 days.
Typically, users would also have access to an integrated web-based mechanism to view messages, in the
event the customer’s mail infrastructure is not available. This is a sophisticated email continuity solution,
although it can be expensive and/or complex to implement.
The use of a hosted email continuity service is important regardless of current email backup or email archiving
solutions. Due to the risks of an on-premise solution falling prey to problems affecting a customer’s mail server or
local network, an externally hosted continuity service is the only viable option for assuring continued access to
email functionality.
The benefits of a hosted email continuity service
A hosted email continuity service with integrated mail functionality provides businesses with numerous
benefits, including:
» No need to invest in new hardware or systems
» Automatic and immediate continuity, requiring no action from the IT team during an outage
» Employees can continue to work, accessing and replying to emails
» No emails are lost
» No compliance or regulatory issues for businesses required to keep copies of emails
» No training or maintenance required for IT staff, freeing up their time for other tasks – especially during
an outage
» Peace of mind: In the event of an outage, pressures to solve the problem are reduced by having an
interim solution in place. This reduces the risk of errors during the recovery process.
Thus, under any circumstances – ranging from a brief, planned mail server upgrade, to a major network
outage caused by a natural disaster – the organization can maintain a high level of business continuity with
minimal effort.
Email continuity: Safeguard email communications 24/7 4
5. What to look for in a hosted email continuity service
Businesses seeking a hosted email continuity service should consider:
» Implementation requirements for an organization’s IT team
» Whether the continuity service is automatically activated when an outage occurs
» Support offered by the provider – hours of availability, email vs. phone support, level of expertise, etc.
» Ease of use – simplicity of solutions, in particular for employees with minimal IT knowledge
» Pricing model – cost should be substantially less than that of the mail infrastructure with no hidden charges
» Distributed infrastructure – ensure messages are reliably stored in multiple geographic locations.
Conclusion
With email being such a critical communication tool, organizations cannot afford any downtime. For this
reason, organizations must consider an email continuity service to guarantees 24/7 uptime and provide peace
of mind in the event of system failure, scheduled mail server or network upgrades or natural disasters that
render their mail infrastructure inaccessible.
Email continuity: Safeguard email communications 24/7 5