McDonald's is the world's largest fast food chain with over 31,000 restaurants globally. The document evaluates the marketing and customer service of McDonald's Fun Republic restaurant in Coimbatore, India. It finds that while the restaurant provides quality food and a clean environment, customer service suffers during peak hours due to understaffing. Issues like inaccurate orders, an outdated payment system, and untrained monolingual staff are noted. Suggestions include improving staffing levels, updating systems, and enhancing language training to maintain McDonald's principles of quality service.
At Jacobs Law LLC, attorneys Sam Jacobs and Kimberly Danforth have devoted their professional lives to serving people who have been harmed by another?s negligence. Our lawyers have more than 50 years of experience helping injured people across Central Indiana.
At Jacobs Law LLC, attorneys Sam Jacobs and Kimberly Danforth have devoted their professional lives to serving people who have been harmed by another?s negligence. Our lawyers have more than 50 years of experience helping injured people across Central Indiana.
Great consumer products rely on great design, significant marketing and flawless, error-free development. We understand you and your need, we provide you only the best.
At Jacobs Law LLC, our lawyers and staff help people who have suffered serious injuries get the financial resources they need to move forward from a difficult time.
This presentation is about how MacDonald's has created its presence in Indian Market and the unique techniques and ways it uses to create value for its customers enhancing the brand image.
Mc Arnolds Fast Food DeliveryJames DeeringDeVry.docxandreecapon
Mc Arnold's Fast Food Delivery
James Deering
DeVry
Marketing
319
Adrian Gray Calhoun
May 12, 2013
Running head: MC ARNOLD'S FAST FOOD DELIVERY 1
MC ARNOLD'S FAST FOOD DELIVERY 10
MC ARNOLD'S FAST FOOD DELIVERY 2
Mc Arnold's Fast Food Delivery
Company Background
Mc Arnolds is a new fast food restaurant located in Downtown Atlanta, GA and after noticing a need for a fast food chain that would deliver instead of just being a takeout or dine in restaurant. Mc Arnold’s is located in the center of downtown Atlanta by all of the main business, and by two major colleges in the area. At the moment there are no fast food chains in the area that provide such service and who would benefit from it.
Every day hundreds of workers want to leave their office for lunch, but realize that it takes too much of their lunch time to go get their food and have time to consume it at the same time. So Mc Arnolds will provide that fast deliver the customer.
Mission Statement
To deliver fast food to the customer while they work in a timely manner and to insure good quality of our service and food.
Goals
Financial
Within the first 6 months gain enough profit to maintain the delivery service
To gain at least 20% profit in the first two years of delivery service
To be able to gain enough profit from delivery, to be able to maintain delivery even for the evening shift, and not just during the lunch hours.
Nonfinancial
To start a trend that other restaurant may want to do.
To be able to add at least 10-15 more workers to the work force.
The ability to give good work experience to teen agers, so they are able to grow and better themselves.
Competitive Advantage
Mc Arnold’s is going to take the market because it will be one and maybe the only company that will provide delivering of fast food to the schools and office buildings. Mc Arnolds will insure that all food will be delivered in a timely manner and the food will still be nice and warm, and also by maintaining good customer service while doing so.
SWOT Analysis
Strengths
Weaknesses
New Delivery Plan
Hiring and Training of Employees
High Quality of Food
Someone being robbed
Internal Force
Fast Delivery
Food may not always be hot
Great Customer Service
Opportunities
Threats
External Force
Ability to gain new customers
Other Companies trying the same and doing better
Make more in profits than expected
Spending more on advertisement than what we are making
Competitors Analysis
When it comes to fast food it may be number one on the list for people when they need a quick lunch meal, just something quick while they are on lunch or even between classes while at school. Yes most of the time the service is not the best at all, so while I am trying to provide this delivery service to keep people from having to leave their office. It will also come with outstanding customer service. When it comes to the food cost that will remain the same so that McArnolds can stay competitive, but what Mc A ...
PANDEY_CAFE will be the only restaurant among all the competition which focuses the entire menu on healthy and low-fat cooking ,
VISION:- TO BE AMONG THE CREATIVE AND INNOVATIVE LEADER IN THE CAFE MARKET.
STRATEGY:-keep PANDEY CAFE standards high and execute the concept so that word-of-mouth will be our main marketing force.
PRODUCT:-The products being offered at PANDEY_CAFE are-a cosmopolitan flair, comfortable atmosphere, striking decor, entertainment, engaging clientele along with an international menu.
PANDEY_CAFE is located at Near Residential area as well as
National Airport .
ADDRESS/DESCRIPTION:-
->Aberdeen Bazaar ,Port Blair ,Andaman Nicobar Islands
PRABHAT PANDEY-Owner/Manager
Great consumer products rely on great design, significant marketing and flawless, error-free development. We understand you and your need, we provide you only the best.
At Jacobs Law LLC, our lawyers and staff help people who have suffered serious injuries get the financial resources they need to move forward from a difficult time.
This presentation is about how MacDonald's has created its presence in Indian Market and the unique techniques and ways it uses to create value for its customers enhancing the brand image.
Mc Arnolds Fast Food DeliveryJames DeeringDeVry.docxandreecapon
Mc Arnold's Fast Food Delivery
James Deering
DeVry
Marketing
319
Adrian Gray Calhoun
May 12, 2013
Running head: MC ARNOLD'S FAST FOOD DELIVERY 1
MC ARNOLD'S FAST FOOD DELIVERY 10
MC ARNOLD'S FAST FOOD DELIVERY 2
Mc Arnold's Fast Food Delivery
Company Background
Mc Arnolds is a new fast food restaurant located in Downtown Atlanta, GA and after noticing a need for a fast food chain that would deliver instead of just being a takeout or dine in restaurant. Mc Arnold’s is located in the center of downtown Atlanta by all of the main business, and by two major colleges in the area. At the moment there are no fast food chains in the area that provide such service and who would benefit from it.
Every day hundreds of workers want to leave their office for lunch, but realize that it takes too much of their lunch time to go get their food and have time to consume it at the same time. So Mc Arnolds will provide that fast deliver the customer.
Mission Statement
To deliver fast food to the customer while they work in a timely manner and to insure good quality of our service and food.
Goals
Financial
Within the first 6 months gain enough profit to maintain the delivery service
To gain at least 20% profit in the first two years of delivery service
To be able to gain enough profit from delivery, to be able to maintain delivery even for the evening shift, and not just during the lunch hours.
Nonfinancial
To start a trend that other restaurant may want to do.
To be able to add at least 10-15 more workers to the work force.
The ability to give good work experience to teen agers, so they are able to grow and better themselves.
Competitive Advantage
Mc Arnold’s is going to take the market because it will be one and maybe the only company that will provide delivering of fast food to the schools and office buildings. Mc Arnolds will insure that all food will be delivered in a timely manner and the food will still be nice and warm, and also by maintaining good customer service while doing so.
SWOT Analysis
Strengths
Weaknesses
New Delivery Plan
Hiring and Training of Employees
High Quality of Food
Someone being robbed
Internal Force
Fast Delivery
Food may not always be hot
Great Customer Service
Opportunities
Threats
External Force
Ability to gain new customers
Other Companies trying the same and doing better
Make more in profits than expected
Spending more on advertisement than what we are making
Competitors Analysis
When it comes to fast food it may be number one on the list for people when they need a quick lunch meal, just something quick while they are on lunch or even between classes while at school. Yes most of the time the service is not the best at all, so while I am trying to provide this delivery service to keep people from having to leave their office. It will also come with outstanding customer service. When it comes to the food cost that will remain the same so that McArnolds can stay competitive, but what Mc A ...
PANDEY_CAFE will be the only restaurant among all the competition which focuses the entire menu on healthy and low-fat cooking ,
VISION:- TO BE AMONG THE CREATIVE AND INNOVATIVE LEADER IN THE CAFE MARKET.
STRATEGY:-keep PANDEY CAFE standards high and execute the concept so that word-of-mouth will be our main marketing force.
PRODUCT:-The products being offered at PANDEY_CAFE are-a cosmopolitan flair, comfortable atmosphere, striking decor, entertainment, engaging clientele along with an international menu.
PANDEY_CAFE is located at Near Residential area as well as
National Airport .
ADDRESS/DESCRIPTION:-
->Aberdeen Bazaar ,Port Blair ,Andaman Nicobar Islands
PRABHAT PANDEY-Owner/Manager
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
2. ABOUT THE COMPANY
• McDonald’s Corporation, known as McD, started it business
from 1940.
• McD primarily sells hamburgers, cheese burgers, chicken
products, and french fries.
• McD is the world's largest chain of fast-food restaurants with
more than 31,000 local restaurants serving more than 58
million people in 118 countries each day.
• Low price, speed, service and cleanliness became the critical
success factor of the business.
3. ABOUT THE COMPANY
• McDonald’s philosophy of QSCV (Quality, Service, Cleanliness
and Value) is the guiding force behind it’s service to the
customers in India.
4. SERVICE dimensions
TANGIBLES:The ambience of the outlet was appealing. It was clean enough
with properly aligned furniture.
The advertisement banners and hangings were very creative and
communicative.
There were not enough counters for billing as it is hard to stay
inside the Restaurant during weekends and at first floor air
conditioner was not working properly.
5. SERVICE dimensions
Reliability: The staffs despite of the big queues were processing the
order taking effectively.
They were well trained to render the services accurately.
During that period they were not accepting Credit and Debit
Cards due to some technical issues and it was not working
since last one week.
6. SERVICE dimensions
empathy: The frontline staffs exhibit good manners & were very
friendly.
They were greeting prior to the order taking. They were quite
patient in explaining the new offers to the unaware customer.
We were told by customers that they are satisfied with the
empathy trait of the service.
Just during the peak hours the interpersonal interaction was
less with the customers.
7. SERVICE dimensions
responsiveness: The staffs were very prompt in order taking, complaint
handling, request handling & well informing the customers.
They provided a good experience to customers. But a
problem arises when some of the training staff can’t speak
other language except Tamil and also during the peak hours
the staff’s efficiency reasonably decreases.
8. SERVICE dimensions
assurance: They were providing assured quality food & were keeping up
the promises of services delivery i.e. quality food at
affordable prices.
We interacted with customers and they were quite satisfied
with the food quality of McDonalds.
Keeping aside the food quality we also want to put light upon
service delivery assurance which we can certainly doubt upon
as they were messing up with the order taking.
9. SERVICE GAP & RECOVERY
During the first visit at Mc Donald’s they were playing Tamil
songs and we asked them to play either English or Hindi
songs, they replied that they won’t be able play either of the
songs. Recovery- But during second visit we found that they
were playing one Tamil song followed by latest Hindi and
English song.
We also noticed the order taking and delivery of orders of the
customers in the outlet. Twice they messed up the order
which they had to correct after the customers complaint. The
Coke Float that we ordered was not chilled at all, so we
complained regarding same. Recovery-The staff responded
quickly by offering a new glass of Coke Float with proper ice
cubes.
10. SUGGESTIONS
During weekends due to huge walk-ins ,staffs interaction with
customers was less .They should work on this issue to
maintain their service quality & customer satisfaction.
Our bill was mismatched and in place of Coke Float they have
mentioned Iced Tea , when asked they told us that price of
Coke Float is not updated in their system. So they must have
to update their system to overcome bill mismatch issues.
11. SUGGESTIONS
Some of their staffs were not comfortable with other
language except Tamil. So, Management must train them
with the basic knowledge of English & Hindi.
12. CONCLUSION
McDonalds is providing its customers good quality food
products. Though not wide but its product line is quite
impressive. It includes meals for both Vegetarian and NonVegetarian and satisfies both sections of customers.
McDonalds is also providing its customers comfortable
ambience.
Summarizing all points we conclude that McDonalds
maintains its consistency in taste and quality with value for
money.