The document outlines a peer-to-peer service model program at UNC Charlotte’s Atkins Library, presented by Beth Martin and Abby Moore. It covers planning, implementation tools, training, concerns, and next steps including hiring student associates and program rollout timelines. Contact information for the presenters is also provided.

1. Maybe My Friend Can Help:
A Roaming Peer-to-Peer Service Model at
UNC Charlotte’s Atkins Library

2. Presenters:
Beth Martin
Head of Access Services
Abby Moore
Education Librarian
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3. Planning the Program
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4. Implementation
Tools
• iPads
• Barcode readers
• Survey instruments
• Chat service
• Access Services
• Printing/Scanning
• Directions
Initial training
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5. Implementation Continued
● Research Services
● Customer Service
● Chat Services
• Staffing
• Culture
Training 2 Concerns
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6. Beta Test
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7. Beta Test Continued
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8. Next Steps
• Hiring Student Associates
• Research Training
• Marketing
• Program and Training evaluations
• Soft 2015 summer rollout
• Fall 2015 official rollout 8

9. Contact Information
Abby Moore
amoor164@uncc.edu
Beth Martin
sarmarti@uncc.edu
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