This document contains information about Hazel Matias including her work experience, education, skills, and contact details. She has over 10 years of experience in customer service, technical support, project management, and business analysis. Currently, she works as a Business Analyst for Optum Global Solutions where she manages business routing projects and performs administrative tasks and client meetings.
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Matias_Hazel_Resume.pdf
1. Project Management
Customer Service
Technical Support
Retention
Sales Support
Real Time Management
Call Center Scheduling
Administrative work
Basic knowledge in SQL, Site
Administration, Genesys, IEX
Microsoft Excel, PowerPoint, Word
BUSINESS ANALYST
HAZEL MATIAS
I'm a Business Analyst which works with
Business Routing projects, doing
administrative tasks, and day to day
meetings with clients and developers
BS IN BUSINESS ADMINISTRATION
Major in Accounting
Holy Angel University | June 2004- April 2008
hazel.matias@yahoo.com
+63 927 877 5865
32 Looban Street Malolos
Bulacan
SKILLS
CONTACT
RELEVANT EXPERIENCE
EDUCATION BACKGROUND
• Business Analyst (Telco)
Company: Optum Global Solutions
UP Ayala Technohub, Building N
Diliman Quezon City
February 1, 2019 – Present
• Workforce Scheduler
Company: Optum Global Solutions
UP Ayala Technohub, Building N
Diliman Quezon City
January, 2017 – February 1 2019
• Workforce Real-Time Analyst
Company: Optum Global Solutions
UP Ayala Technohub, Building N
Diliman Quezon City
September 23, 2013 – January 2017
• Customer Service Representative/
Technical Support
Company: Teletech Philippines
SM Pampanga, Mexico Pampanga
April 2008- September 1, 2013
