Mason SBDC took on a social media challenge in 2009 to determine if social media could help meet business needs and enhance client services. They developed a social media plan using platforms like Facebook, Twitter, and LinkedIn to strengthen their brand, establish referrals, and help clients market themselves. This taught them that building social networks takes time, social media requires adaptability, and promotion dramatically increases services and event promotion. In 2010, Mason SBDC committed to expanding their social media plan to include more platforms.