1. Meredith Marucci
3001 Coronado Street, Irving, TX 75062 • 979.739.5311 • mmarucc@udallas.edu
http://www.linkedin.com/in/meredithamarucci
ACCOMPLISHMENTS
• Increased process efficiency through project management, resulting in a 300% increase in case
closure rate
• Consistently achieved academic excellence, graduating summa cum laude with a 3.98 GPA
• Assumed time and expense entry responsibility for all parties, resulting in a 50% decrease in average
amount of time spent
• Conceived and implemented system to catalogue archives of historical speeches, training seminars,
and educational information
• Received a promotion and pay raise after five months, due to attention to detail, strong written
composition skills, and ability to diffuse situations regarding critical content matter in a short
timeframe
EDUCATION, SKILLS, PROFICIENCIES & PROFESSIONAL DEVELOPMENT
University of Dallas, Irving, TX
Bachelor of Arts in Business Leadership with a Concentration in Spanish
Graduated May 2011, Summa Cum Laude
Awards and Recognitions: Recipient of Julia Duggan Scholarship, Aileen Bass Scholarship, Minnie K.
Patton Scholarship, Dean’s List four consecutive years, National Merit Commended Scholar, Phi Beta
Kappa
Skills Include: Project Management, Individual and Group Coaching, Planning and Prioritizing,
Critical and Analytical Thinking, Numerical Computation, Email Strategy, Brand Protection, Client
Accommodation and Communication
Software & Systems Proficiency: Microsoft Excel, Outlook, Access, PowerPoint, TimeSlips,
HomeSaver, iPortal, iSeries, Siebel
PROFESSIONAL EXPERIENCE
Wingspan Portfolio Advisors, Carrollton, TX
Inline Specialist (January 2012-Present)
• Ensured all procedures were followed during the research and resolution of escalated concerns and
executive complaints
• Identified and corrected any discrepancies in research using various systems and notations on
accounts
• Conducted a thorough review of each unique case in a short timeframe; explain corrections on a
one-on-one basis
• Reported issues and resolutions daily to senior management to ensure proper communication and
procedures
Customer Advocate (August 2011-December 2011)
• Responded to escalated customer complaints and regulatory entity concerns verbally and through
written response
• Resolved concerns through determining the source of the issue, researching the account, selecting
the best solution to the problem, and expediting the adjustment to ensure resolution
• Documented all internal and external conversations in a clear and concise manner
• Navigated customer accounts using various systems; exercised discretion with sensitive information
McKamie Krueger, LLP., Richardson, TX
Office Assistant (January 2010-December 2011)
• Performed various projects at a firm specializing in governmental defense, insurance, construction,
and tort litigation
• Assisted with billing process, drafted cover letters, entered time and expense data
• Designed and executed organizational systems and minimized errors within respective projects
