1. NGOs like Oxfam are losing public debate on issues of global social justice as the public feels "uninterested and uninformed" and media perpetuates negative narratives. 2. Oxfam's communications often promote frames and values that the organization is trying to move away from, though some communications show "how it can be otherwise." 3. NGOs tell an "old, predictable story" that distances people from problems and focuses on simplistic solutions rather than engaging the public in deeper understanding of issues.