Martha Ann Burns is an information developer with over 25 years of experience producing technical documentation for software and hardware products. She has worked at IBM since 1996, where she plans, develops, and maintains documentation individually and as a team leader. Prior to IBM, she held documentation roles at several other companies developing materials for banking, lighting, and accounting systems.

1. Martha Ann Burns
43 Alden Road, Poughkeepsie, NY 12603 | Home 845-485-3556 | Cell 845-853-3117
marthaburns@verizon.net | www.linkedin.com/in/MarthaAnnBurns | https://twitter.com/MarthaAnnBurns
Summary: Information developer with extensive experience producing technical task and reference
documentation, training materials, articles, press releases, speeches, and events, and applying research,
problem-solving, and communication skills within teams and independently.
Professional Experience
International Business Machines, Poughkeepsie, NY 1996-present
Advisory Software Engineer (Information Developer). Individually and as team leader, planned, developed,
and maintained documentation for clustered-server software products; see
http://www.ibm.com/support/knowledgecenter/SSFKCN/gpfs_welcome.html. Delivered multiple formats
(PDF, XHTML, ePub, TROFF) from single source (DITA). Collaborated with fellow writers, developers,
testers, and researchers throughout North America, Europe, and Asia.
Key Services Corp., Albany, NY 1996
Documentation Specialist. As editor and team leader, planned, developed, edited, and maintained
documentation and training materials for mainframe- and PC-based banking systems; managed production
team.
Documentation Strategies, Troy, NY 1994-1996
Documentation Consultant. As contracting-firm consultant, acted as team leader of client’s documentation
team to plan and develop banking-systems documentation. Coded Web interface for higher-education client.
Full-Circle Communications, Saugerties and Port Ewen, NY 1994-1996
Documentation Consultant. As independent consultant, wrote, edited, and formatted documentation for
small-systems software products.
Macbeth Division of Kollmorgen, New Windsor, NY 1993-1994
Technical Writer. Developed and maintained documentation for standardized-lighting and color-matching
instruments and software.
International Business Machines, Kingston, NY 1983-1993
Staff Communications Specialist. As managing editor of Synergy internal magazine, researched, wrote, and
published articles about mainframe software innovations; wrote executive speeches and assisted event
planning; prepared external press releases.
Associate Information Developer. Developed and maintained documentation for interconnect products and
distributed-system software and hardware. In assignment as tool developer, coded and maintained hardware
chip-design tools.
Ward, Fisher, and Company, Providence, RI 1979-1982
Administrative Assistant. Documented office procedures and wrote training materials for accounting firm.
Coded tools for checking accuracy of entries in financial reports and for tracking and calculating staff billable
hours.
Education and Skills
MS Technical Writing, 1983
Rensselaer Polytechnic Institute, Troy, NY
BA English Language and Literature, 1979
The College of William and Mary, Williamsburg, VA
Authoring Environments/Tools: DITA, SGML, XHTML, TROFF, oXygen, ArborText, FrameMaker, Microsoft
Word, PowerPoint, EditPlus, Lotus Symphony, Lotus Connections, Adobe Acrobat, Nuance, SnagIt

2. Resume of Martha Ann Burns
Page 2
Recent Article
“A Deployment Guide for IBM Spectrum Scale Object,” coauthored with D. Hildebrand, B. Owen, S. Lorenz,
B. Nelson, A. Luengen, J. Wormwell, and L. Coyne. March 2015.
Community Service
The Vanaver Caravan Board of Directors, 2013-2014. Secretary of the Board for world-dance company and
school.
Asian-Americans Committed to Excellence (ACE) diversity networking group (IBM-sponsored), 2011-present
As Co-Chair of Community Outreach Committee, co-produced annual Asian Pacific American Heritage
Event, presenting Asian cultural performances for the enjoyment and enrichment of company employees.
Co-organized annual Asian Youth Mentoring Event, connecting promising college-bound students with
executive mentors in business and technical fields. Solicited and edited articles for quarterly, online
newsletter.
GLBT Reverse-Mentoring Program (IBM-sponsored), 2011-present
Participated in employee-to-manager mentoring sessions designed for managers in growth-market,
developing countries, providing insights in how to establish a positive work environment for gay, lesbian,
bisexual, and transgender employees.
Poughkeepsie Day School Parent Association, 2002-present
Annual Fund Advocate; Lower School Parent Coordinator; Best Practices Committee Co-Chair; Fall Festival
“Change Agent” volunteer; Class Parent.
Ulster County United Way, 1994-1995
Program application review committee; evaluated agency program grant applications to prioritize distribution
of available funds.
References
Available upon request.