Philip Kotler had defined marketing communication long back. How relevant is it in the digital era? See how the basic theories of marketing communication map to digital strategy.
Hỗ trợ kiến thức:
http://internetmarketing.edu.vn/
Khóa học cơ bản về internetmarketing:
http://inet.edu.vn/khoa-hoc/3/internet-marketing.html?affid=6271
Sales Impact Academy Coach, Mark Walker gives a preview of this foundational course.
You will learn:
1. How to identify the real pain points in your target market.
2. Which go-to-market model is best suited to your businesses.
3. Learn about the key success metrics you need to track.
Key Points:
1. Don’t be a solution in search of a problem - Consider the demand in the market first and then build a product for that pain.
2. Frame your key competitors as villain’s - it is a great way of identifying a problem and rallying people behind your product.
3. Be a pill not a vitamin - Is your product a ‘must have’ or a ‘nice to have’?
4. Your ICP should be narrow enough that you are able to streamline your entire operation and make your capital more efficient - you will have to say no to people.
5. A genuine go-to-market model considers every stage of the funnel.
Go-to-market Strategy and Customer Acquisition - Mind your Business 2014 Marie Laenen
Every entrepreneur should have a killer go-to-market strategy, as their success almost entirely depends on it. Find out how good customer acquisition is vital to your business.
Everything You Ever Wanted to Know About Marketing AutomationJustin Keller
This is a primer on Marketing Automation I gave to SFSU's MBA digital marketing class. It gives a high level overview of everything a well implemented marketing automation system can accomplish for a business.
This is the proposal of my Nutrio Team for the Marketing Arena 2020 Competition. Although we couldn't go further, I've learned a lot about how to say the TRUTH in marketing. This is a big improvement of mine.
Looking forward to receiving your feedback.
Hỗ trợ kiến thức:
http://internetmarketing.edu.vn/
Khóa học cơ bản về internetmarketing:
http://inet.edu.vn/khoa-hoc/3/internet-marketing.html?affid=6271
Sales Impact Academy Coach, Mark Walker gives a preview of this foundational course.
You will learn:
1. How to identify the real pain points in your target market.
2. Which go-to-market model is best suited to your businesses.
3. Learn about the key success metrics you need to track.
Key Points:
1. Don’t be a solution in search of a problem - Consider the demand in the market first and then build a product for that pain.
2. Frame your key competitors as villain’s - it is a great way of identifying a problem and rallying people behind your product.
3. Be a pill not a vitamin - Is your product a ‘must have’ or a ‘nice to have’?
4. Your ICP should be narrow enough that you are able to streamline your entire operation and make your capital more efficient - you will have to say no to people.
5. A genuine go-to-market model considers every stage of the funnel.
Go-to-market Strategy and Customer Acquisition - Mind your Business 2014 Marie Laenen
Every entrepreneur should have a killer go-to-market strategy, as their success almost entirely depends on it. Find out how good customer acquisition is vital to your business.
Everything You Ever Wanted to Know About Marketing AutomationJustin Keller
This is a primer on Marketing Automation I gave to SFSU's MBA digital marketing class. It gives a high level overview of everything a well implemented marketing automation system can accomplish for a business.
This is the proposal of my Nutrio Team for the Marketing Arena 2020 Competition. Although we couldn't go further, I've learned a lot about how to say the TRUTH in marketing. This is a big improvement of mine.
Looking forward to receiving your feedback.
Media Planning Process / Workflow
Deliverables for Client
Media Buying Types
Digital Targeting Types
Digital Ad Types
Digital Creative Specifications
Staying Current / Industry Shifts
Developing your go to market strategy by Kris Konrath, Convergent Digital Ignition
Learn about developing your go to market strategy. We’ll take a look at the five key components to developing a go to market strategy including your target market, marketing channels, messaging, pricing & packaging and customer acquisition cost. By Kris Konrath, Marketing Director at Convergent
Vietnam has tons of coffee shop, ranging from the massive coffee chains, independent shops, to the street coffee. What are the popularities and motivations?
Customer, market and business validation for early-stage startupsJeff McClelland
A collection of tips on how to go about validating your offer to customers, choose a market, and scope a business. Touches on JTBD, lean startup, business model canvas. Also a brief case study on TransferWise and the keys to it's success.
Market Research Guide - What Can Market Research DoIlya Bilbao
Table of Contents
Table of Contents ............................................................ 3
Introduction...................................................................... 5
Market Research Basics ................................................. 6
Identify the Competition ............................................... 7
Identify the Buyer .......................................................... 9
Determine Product Features ....................................... 11
Establishing a Pricing Strategy..................................... 14
Conclusion...................................................................... 17
Resources ...................................................................... 18
You may ask this:
# People searched for...
1 do apple do market research
2 do i need a licence to do market research
3 do it yourself market research
4 do not call list market research
5 do not call register market research
6 do startups need market research
7 do you need a licence for market research
8 do your market research
9 do your own market research
10 do's and don'ts of market research
11 how can i do market research
12 how can ict support market research
13 how can market research be used
14 how can market research enhance the effectiveness of an organisation
15 how can market research help a business
16 how can market research influence decision making
17 how can market research prevent expensive mistakes
18 how can social media be used in market research
19 how can you conduct market research
20 how can you improve the validity of market research
21 how important is market research
22 how is market research used
23 how much does market research cost
24 how much is market research
25 how much market research cost
26 how much to conduct market research
27 how to be a market research analyst
28 how to become a market research analyst
29 how to carry out market research
30 how to do market research
31 how to do market research online
[Báo cáo Mẫu] Báo cáo rút gọn Campaign Audit 2023 - Chiến dịch Phu...YouNet Media Company
Báo cáo Campaign Audit on Social Media - báo cáo đánh giá chiến dịch truyền thông đã thực hiện dưới góc nhìn Social Listening của Chiến dịch Phủ xanh miền Tây, Trung Sơn Pharma.
MBA Dissertation on Digital Convergence authored in 2010.
This Dissertation scored a distinction rank of 73%- one of the top marks in the University (in a class of 84 students)
How i judge advertising - CLB củ khoai tây Thanh Lâm Trần
Chúng tôi mời 3 khách mời: 2 Planners- Lâm Trần và Cường Nguyễn và 1 Creative- Thành Ngô đến chia sẻ quan điểm: "Tôi đánh giá quảng cáo như thế nào?" Một buổi offline thành công với rất nhiều bài học hữu ích.
We invited 2 Planners- Lam Tran & Cuong Nguyen, and 1 Creative- Thanh Ngo to come and share how they judge/ evaluate advertising work. Brilliant offline event with so much to learn!
...
bởi CLB những chiến lược gia củ khoai tây
https://www.facebook.com/groups/chienluocgiacukhoaitay
MARK 695A Integrated Marketing Communications (IMC) Case Studymarhenbun
A case presented in Summer 2009 on the subject of Integrated Marketing Communications. An IMC campaign is developed for Subaru Canada's 2009 season with a target number of purchases of 1500 Subaru vehicles by the end of the year.
Báo cáo xu hướng digital marketing tiên phong năm 2022 hé lộ chiến dịch mega ...NgocAnh172705
Báo cáo “Xu hướng Digital Marketing tiên phong năm 2022 - Hé lộ chiến dịch Mega Sale & Tết” được biên soạn bởi Novaon Communication đưa ra những nhận định về xu hướng digital nói chung từ hiện tại tới dự đoán tương lai. Báo cáo có sử dụng một số nguồn thông tin tin cậy từ Deloitte, Kantar và một số đơn vị nghiên cứu thị trường uy tín.
Nội dung của báo cáo xoay quanh: thị trường & bối cảnh tiêu dùng cuối năm 2021, giới thiệu những xu hướng digital marketing đang là tâm điểm và đưa ra những gợi ý, dự đoán ứng dụng những xu hướng digital mới nhất vào chiến dịch mùa lễ hội đầu năm 2022.
The Pizza Company's Communication ProposalMinh H. Nguyen
Communications Strategy. This is to reposition a brand to be more suitable for local Vietnam market. The scope is bigger than a normal communications but still doable because the size of the business is not very big.
Digital Marketing Strategy by Digital Marketing guru Joanne Sweeney-Burke of Digital Training Institute. How to build a digital marketing strategy, the steps to creating a successful digital marketing campaign, measuring digital marketing, web marketing and social media marketing.
Joanne Sweeney-Burke is owner of Media Box and Digital Training Institute and has a Masters in Digital Marketing.
Our Demand Generation Program Playbook is a planning methodology that highlights our premium tool-kit of tools & templates to help you develop and implement a demand generation strategy that provides a steady flow qualified, engaged leads for your sales team.
Kế hoạch Marketing tổng thể thương hiệu Siêu thị thời trang thể thao Maxx Spo...Học viện Kstudy
Bản kế hoạch marketing tổng thể (marketing plan) về thương hiệu Siêu thị thời trang thể thao Maxx Sport do học viên Nguyễn Thị Mai Anh (Học viện Kstudy) thực hiện.
Bản kế hoạch marketing siêu thị thương hiệu thời trang Maxx Sport là bài tập cuối môn Enter Digital, thuộc học phần Marketing căn bản được giảng dạy tại Học viện Kstudy.
Giảng viên: Nguyễn Đình Khiêm
Học viện Kstudy
135 Trần Phú, Hà Đông, Hà Nội
www.kstudy.edu.vn
https://www.facebook.com/hocvienkstudy
Media Planning Process / Workflow
Deliverables for Client
Media Buying Types
Digital Targeting Types
Digital Ad Types
Digital Creative Specifications
Staying Current / Industry Shifts
Developing your go to market strategy by Kris Konrath, Convergent Digital Ignition
Learn about developing your go to market strategy. We’ll take a look at the five key components to developing a go to market strategy including your target market, marketing channels, messaging, pricing & packaging and customer acquisition cost. By Kris Konrath, Marketing Director at Convergent
Vietnam has tons of coffee shop, ranging from the massive coffee chains, independent shops, to the street coffee. What are the popularities and motivations?
Customer, market and business validation for early-stage startupsJeff McClelland
A collection of tips on how to go about validating your offer to customers, choose a market, and scope a business. Touches on JTBD, lean startup, business model canvas. Also a brief case study on TransferWise and the keys to it's success.
Market Research Guide - What Can Market Research DoIlya Bilbao
Table of Contents
Table of Contents ............................................................ 3
Introduction...................................................................... 5
Market Research Basics ................................................. 6
Identify the Competition ............................................... 7
Identify the Buyer .......................................................... 9
Determine Product Features ....................................... 11
Establishing a Pricing Strategy..................................... 14
Conclusion...................................................................... 17
Resources ...................................................................... 18
You may ask this:
# People searched for...
1 do apple do market research
2 do i need a licence to do market research
3 do it yourself market research
4 do not call list market research
5 do not call register market research
6 do startups need market research
7 do you need a licence for market research
8 do your market research
9 do your own market research
10 do's and don'ts of market research
11 how can i do market research
12 how can ict support market research
13 how can market research be used
14 how can market research enhance the effectiveness of an organisation
15 how can market research help a business
16 how can market research influence decision making
17 how can market research prevent expensive mistakes
18 how can social media be used in market research
19 how can you conduct market research
20 how can you improve the validity of market research
21 how important is market research
22 how is market research used
23 how much does market research cost
24 how much is market research
25 how much market research cost
26 how much to conduct market research
27 how to be a market research analyst
28 how to become a market research analyst
29 how to carry out market research
30 how to do market research
31 how to do market research online
[Báo cáo Mẫu] Báo cáo rút gọn Campaign Audit 2023 - Chiến dịch Phu...YouNet Media Company
Báo cáo Campaign Audit on Social Media - báo cáo đánh giá chiến dịch truyền thông đã thực hiện dưới góc nhìn Social Listening của Chiến dịch Phủ xanh miền Tây, Trung Sơn Pharma.
MBA Dissertation on Digital Convergence authored in 2010.
This Dissertation scored a distinction rank of 73%- one of the top marks in the University (in a class of 84 students)
How i judge advertising - CLB củ khoai tây Thanh Lâm Trần
Chúng tôi mời 3 khách mời: 2 Planners- Lâm Trần và Cường Nguyễn và 1 Creative- Thành Ngô đến chia sẻ quan điểm: "Tôi đánh giá quảng cáo như thế nào?" Một buổi offline thành công với rất nhiều bài học hữu ích.
We invited 2 Planners- Lam Tran & Cuong Nguyen, and 1 Creative- Thanh Ngo to come and share how they judge/ evaluate advertising work. Brilliant offline event with so much to learn!
...
bởi CLB những chiến lược gia củ khoai tây
https://www.facebook.com/groups/chienluocgiacukhoaitay
MARK 695A Integrated Marketing Communications (IMC) Case Studymarhenbun
A case presented in Summer 2009 on the subject of Integrated Marketing Communications. An IMC campaign is developed for Subaru Canada's 2009 season with a target number of purchases of 1500 Subaru vehicles by the end of the year.
Báo cáo xu hướng digital marketing tiên phong năm 2022 hé lộ chiến dịch mega ...NgocAnh172705
Báo cáo “Xu hướng Digital Marketing tiên phong năm 2022 - Hé lộ chiến dịch Mega Sale & Tết” được biên soạn bởi Novaon Communication đưa ra những nhận định về xu hướng digital nói chung từ hiện tại tới dự đoán tương lai. Báo cáo có sử dụng một số nguồn thông tin tin cậy từ Deloitte, Kantar và một số đơn vị nghiên cứu thị trường uy tín.
Nội dung của báo cáo xoay quanh: thị trường & bối cảnh tiêu dùng cuối năm 2021, giới thiệu những xu hướng digital marketing đang là tâm điểm và đưa ra những gợi ý, dự đoán ứng dụng những xu hướng digital mới nhất vào chiến dịch mùa lễ hội đầu năm 2022.
The Pizza Company's Communication ProposalMinh H. Nguyen
Communications Strategy. This is to reposition a brand to be more suitable for local Vietnam market. The scope is bigger than a normal communications but still doable because the size of the business is not very big.
Digital Marketing Strategy by Digital Marketing guru Joanne Sweeney-Burke of Digital Training Institute. How to build a digital marketing strategy, the steps to creating a successful digital marketing campaign, measuring digital marketing, web marketing and social media marketing.
Joanne Sweeney-Burke is owner of Media Box and Digital Training Institute and has a Masters in Digital Marketing.
Our Demand Generation Program Playbook is a planning methodology that highlights our premium tool-kit of tools & templates to help you develop and implement a demand generation strategy that provides a steady flow qualified, engaged leads for your sales team.
Kế hoạch Marketing tổng thể thương hiệu Siêu thị thời trang thể thao Maxx Spo...Học viện Kstudy
Bản kế hoạch marketing tổng thể (marketing plan) về thương hiệu Siêu thị thời trang thể thao Maxx Sport do học viên Nguyễn Thị Mai Anh (Học viện Kstudy) thực hiện.
Bản kế hoạch marketing siêu thị thương hiệu thời trang Maxx Sport là bài tập cuối môn Enter Digital, thuộc học phần Marketing căn bản được giảng dạy tại Học viện Kstudy.
Giảng viên: Nguyễn Đình Khiêm
Học viện Kstudy
135 Trần Phú, Hà Đông, Hà Nội
www.kstudy.edu.vn
https://www.facebook.com/hocvienkstudy
Coined and popularized by Seth Godin, permission marketing is the opposite of traditional interruption marketing.
Permission marketing is about building an ongoing relationship of increasing depth with customers. In the words of Seth Godin, “turning strangers into friends, and friends into customers.”
Permission marketing has been hailed as a way for marketers to succeed in a world increasingly cluttered with marketing messages.
How does Marketing Strategy Create Value for Customers Journey?PPCexpo
Dow does Marketing Strategy Create Value for Customers Journey?
The opening passage of Charles Dickens’ A Tale of Two Cities paints a reflection of pre-revolution Paris and London. It is also a reasonably accurate description of the state of marketing in the Digital Age.
Markets evolve, markets change, the effect that our brand has on customers has to adapt, change and evolve too. This short presentation was delivered at a seminar we ran on the 18th August 2016. Nothing heavy, but we are told it was incredibly useful for the business owners in the room. Enjoy!
This short presentation was delivered recently at a seminar we ran in Central London. With 25 dynamic and growth-stage business people in the room, Exponential Marketing chose to focus on people ensuring that they 'Know' and can 'Grow' their brand effectively. Markets change, markets evolve and the effect of our brand on customers must adapt, change and evolve too. We hope this information is helpful to you in making your brand more impactful. Enjoy
Any questions go to exponentialmarketing.co.uk in order to reach out to us and get in touch
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysSearch Engine Journal
Digital platforms are constantly multiplying, and with that, user engagement is becoming more intricate and fragmented.
So how do you effectively navigate distributing and tailoring your content across these various touchpoints?
Watch this webinar as we dive into the evolving landscape of content strategy tailored for today's fragmented user journeys. Understanding how to deliver your content to your users is more crucial than ever, and we’ll provide actionable tips for navigating these intricate challenges.
You’ll learn:
- How today’s users engage with content across various channels and devices.
- The latest methodologies for identifying and addressing content gaps to keep your content strategy proactive and relevant.
- What digital shelf space is and how your content strategy needs to pivot.
With Wayne Cichanski, we’ll explore innovative strategies to map out and meet the diverse needs of your audience, ensuring every piece of content resonates and connects, regardless of where or how it is consumed.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
Financial curveballs sent many American families reeling in 2023. Household budgets were squeezed by rising interest rates, surging prices on everyday goods, and a stagnating housing market. Consumers were feeling strapped. That sentiment, however, appears to be waning. The question is, to what extent?
To take the pulse of consumers’ feelings about their financial well-being ahead of a highly anticipated election, ThinkNow conducted a nationally representative quantitative survey. The survey highlights consumers’ hopes and anxieties as we move into 2024. Let's unpack the key findings to gain insights about where we stand.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
Core Web Vitals SEO Workshop - improve your performance [pdf]Peter Mead
Core Web Vitals to improve your website performance for better SEO results with CWV.
CWV Topics include:
- Understanding the latest Core Web Vitals including the significance of LCP, INP and CLS + their impact on SEO
- Optimisation techniques from our experts on how to improve your CWV on platforms like WordPress and WP Engine
- The impact of user experience and SEO
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
https://nidmindia.com/
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Valters Lauzums
E-commerce in 2024 is characterized by a dynamic blend of opportunities and significant challenges. Supply chain disruptions and inventory shortages are critical issues, leading to increased shipping delays and rising costs, which impact timely delivery and squeeze profit margins. Efficient logistics management is essential, yet it is often hampered by these external factors. Payment processing, while needing to ensure security and user convenience, grapples with preventing fraud and integrating diverse payment methods, adding another layer of complexity. Furthermore, fulfillment operations require a streamlined approach to handle volume spikes and maintain accuracy in order picking, packing, and shipping, all while meeting customers' heightened expectations for faster delivery times.
Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
Innovative formats such as social commerce and live shopping are beginning to impact the digital commerce landscape, offering new ways to engage with customers and drive sales, and may provide opportunity for brands that have been priced out or seen a downturn with post-pandemic shopping behavior. Social commerce integrates shopping experiences directly into social media platforms, tapping into the massive user bases of these networks to increase reach and engagement. Live shopping, on the other hand, combines entertainment and real-time interaction, providing a dynamic platform for showcasing products and encouraging immediate purchases. These innovations not only enhance customer engagement but also provide valuable data for businesses to refine their strategies and deliver superior shopping experiences.
The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
Short video marketing has sweeped the nation and is the fastest way to build an online brand on social media in 2024. In this session you will learn:- What is short video marketing- Which platforms work best for your business- Content strategies that are on brand for your business- How to sell organically without paying for ads.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
2. What is Marketing Communication?
The means by which we attempt to
• inform - Reach out to TG with our message through different media
• persuade – get people to sign-up/show interest/buy
• remind – Re-Marketing, Re-engagement
Consumers (Existing or Potential), directly and indirectly, about the
products/services and brands we try to sell.
(Adapted from Philip Kotler)
3. Consumer Decision Steps
Christian Betancur’s NAITDASE Model –
• Need – Product/Service and TG fitment
• Attention – In digital advertisement - Impressions, Reach
• Interest – Responds to our Ad CTA
• Trust – have all the trust building factors in Landing Page
• Desire – Create desire by lowering risk, highlighting gain
• Action – Buy / Submit Lead / Sign-up
• Satisfaction – Living up-to the product/service promise
• Evaluation – By the customer. Positive…Loyalty & Advocacy
5. First Thing
Be guided by the Business Objectives
Sales
Increase Brand Awareness to have more Sales without much cost in long term
6. If our digital marketing merely adds to the noise, we are losing out
7. Communication Model
What happens at the Receiver’s (Read Potential Consumer) End –
Selective Attention – bombarded with ~ 400-500 Advertising messages every day…ignoring most of them
Selective Distortion – hear/see only what fits into his system of belief
Selective Retention – In the long term only remember a fraction, thus multiple positive reinforcement is necessary
8. Communication Design
• What to Say – Message
Should be guided by our understanding of the Receiver…deeper the better
Due to even lower selective attention on digital space, should be more direct
• How to Say – Creative
Have Informational appeal – Focus on product/service benefits, USPs
Have Emotional appeal – Stir-up emotions the brand wants to associate itself with
Has to adapt to the media being used
• Who should Say – Source
Most of the time the brand itself
Sometimes known people, celebrities…Higher cost, Higher gain, Higher Risk…Snapdeal-Amir
Real People…Customer testimonials…should look real
The final thing should be a thumb/finger stopper
10. Landing Page Step by Step
The place where the user lands should -
• First re-inforce the Ad. Promise – WISIWIWG - What I Saw Is What I Would Get and
give some more
• Build trust for the Brand – creds, celebrities, testimonials
• Build trust for the product/service offered – Product/service features, videos
• Lower risk – Free Trial, Shorter forms, Get Call Back, COD, Try, Return Policy etc.
• Enhance gain – Offer, Discount, Limited period
• Highlight CTA and repeat
13. Re-Marketing
People who come to your page –
Either get convinced and Fall for the Trap
Or Leave the page without taking action
Unfortunately, the 2nd set is huge. According to Forrester Research, 96% of people
who visit a website leave without completing the action the marketer would have
liked them to take.
Remarketing gives you a second chance, third, fourth…till you think it will be an
overdose.
14. Re-Marketing
The re-marketing message and creative -
Must be Segmented…especially e-commerce sites
Should portray Exclusivity / Personalization…Trip Advisor does this beautifully
and if possible, highlight Urgency
15. Re-Engagement
People who buy once, due to their Selective Retention would forget your brand,
product/service.
We need to remind them – get more sales and / or get referrals
Depending on nature of product/service, one time buy or frequent or somewhere in
between, the message and creative should be decided
Have different type of Newsletters for existing customers
Create online communities