Mark Carey is an experienced consultant and manager with over 15 years of experience implementing people, process, and technology change solutions across a wide range of industries. He has strong project management skills as well as expertise in communications, stakeholder engagement, education, and change management. His background includes managing IT services firms and professional organizations, as well as extensive experience developing and delivering training programs.

1. Mark Carey
O Well qualified and experienced consultant
and manager delivering sustainable
business change
O Strategic, holistic and collaborative
approach to people, process and
technology change
O Multi-disciplinary skills founded on a
learning and development background
O Extensive experience embedding change
solutions into daily operations in small to
mid-market organisations and business
units
O Management and hands-on experience in
diverse professional services and
technical solutions
O Extensive project management experience
across full lifecycle
O Process, communications and stakeholder
engagement expertise

2. Strong academic and
applied education
• Master’s degree
• Organisational
development, change
management, human
systems, research
methods
• Teacher education
• Education, English,
History, Communications,
Social Sciences
• Professional training
• Includes PRINCE2 Project
Management, Social
Media communications,
Online solutions
• Coaching and personal
change management

3. Multi-disciplinary professional
and management experience
•>15 years end-to-end consultancy,
stakeholder engagement and project
management implementing people,
process and technology change
solutions in a range of industries
•10 years at Multibase embedding
people and process change solutions
across business functions, improving
individual and organisational
capability
•Managed and developed two
professional education, publishing
and advocacy organisations
•Secondary, tertiary and community
teaching - curriculum change and
learning materials development
•Extensive writing, publishing and
presenting - commercial and
professional

5. Skill areas

6. Examples
•>100 ICT-enabled change solutions
•Web, online learning,
communications
•Cloud infrastructure
•Mobile solutions
•People and process change solutions
•Operations management
•Business development & marketing
•Ecommerce and online payments
•Infrastructure management
•Proposals, orders, and contracts
•Communications
•Multibase – marketing programs
•Multibase – customer engagement
•AEN – membership services
•Education and training
•Research projects
•Publications
•Training events
•Major business change
•Multibase – new business lines
•UWS – new services
•AEN – organisational development

7. Examples
• Multibase – Web/Mobile
business unit capability
• Multibase – Web/Mobile
business unit
establishment
• Multibase – eCommerce
products
• Multibase – Online
products
• Multibase - Introduced
new project standards
• UWS – PDC professional
development program
• AEN – organisational
development

8. Examples
•>50 client projects integrating
people, process & technology change
•Rebel Intranet, SRG LMS, NFP
Online, UWS, SA Government,
Starlight, Georg Fischer, ETA
•Internal technical projects
•eCommerce services, hosting,
Livesite catalogue/CMS
•Business projects
•Events – exhibitions, conferences,
training
•Marketing – programs, campaigns,
projects and documents
•Business development process
change
•New services development
•Process design projects
•Telstra – Global Roaming, BigPond
backup, EDI, BigPond fraud control
•Projects in education
•Team and school-wide change
•Professional training programs
•Publications

9. Examples
•Multibase – IT services firm
•Developed Web & Mobile business unit
•Developed Team & individual capability
•Developed new business development &
marketing processes
•Developed capability to deliver new
technology products and services
•Multibase clients – many industries
•More than 50 ICT-enabled change
projects
•Telstra – Big Pond
•Process design for business change
project
•AEN – Member association
•Managed development of a member
organisation from an idea to reality
•UWS – Professional Development Centre
•Managed change from financially
unviable course provider to profitable
business
•Schools
•Team and school-wide curriculum
change

10. Examples
•Strategy and planning for technology/
process change projects
•Rebel, Starlight, NFP Online, Abel
Tasman, Gloucester Shire, Buloke
Shire, ETA, SA Treasury & Finance,
NSW National Parks, GM Cabs
•Product and service strategies for
Multibase
•Delivery of ISP, hosting,
ecommerce, CMS, services,
development services
•“One page plans”
•“The Customer Journey”
•Business change analysis and
strategy
•Marketing development services
•Local Government market research
•Vendor partner analysis
•Mobile business unit analysis
•Business plans
•UWS – Continuing education
•AEN – Business plan

11. Communications
Management
•Planned and managed change and
project communications in:
•Major projects e.g. NFP Livewire,
Rebel Intranet, SRG LMS, SAI
contract negotiations, Unifleet
governance
•Minor projects e.g. email change,
hosting transition, relocation
•Trade show campaigns e.g. AHRI
•New processes to improve customer
service, sales, business analysis,
marketing, ordering and fulfilment
•Planned and managed marketing and
client communications:
•Marketing programs e.g. CMS
•Customer engagement projects
•UWS – managed communications for
course and conference programs
•AEN – managed communications for
member services, conferences,
courses, publications

12. Examples
•Multibase – influencer and
thought leader for change projects
•Planned and managed
stakeholder engagement for 50+
client projects
•Developed strategy, managed
engagement, coached team
members
•Clients include government,
commercial, education, NFPs
•Starlight – Star Day management
system
•Rebel – Intranet, Mobile OHS
Audit, LMS
•Oxfam, Anglicare – online
ecommerce systems
•GM Cabs – mobile taxi payments
•Roche Diagnostics – Accu-chek
Extra, web site
•Multibase – advised managers for
large clients e.g. Stella, SAI Global,
Wesfarmers, SA Treasury

13. Examples
•Teacher training and 15 years
experience
•Training and experience for
coaching and personal
change
•Demonstrated understanding
of adult learning principles
•Extensive curriculum program
development
•Development and publication
of learning materials –
education, Multibase, clients
•Managed and presented
training programs e.g. UWS,
AEN, Rebel
•Managed development of
Multibase client training
services
•Action-learning programs

14. Examples
•> 10 years at Multibase
•Management and improvement
contributions across most business
functions
•Managed people in matrix/ direct roles
•Developed and negotiated Ts & Cs,
contracts, service agreements, pricing
•Problem solving in customer
relationships, technical problems,
communications, HR
•5 years managing two small businesses
•P&L, operations, compliance, planning,
communications
•Implemented standards and policies
•Compliance - financial, R&D, tax, WHS
•Policies for social media, spam
•Improved governance of problem
projects
•Introduced new standards
•Extensive experience costing and
managing project budgets

15. Key skills
•Expert in all MS Office
software – can also
teach and support
•MS Project, Photoshop,
Balsamiq, MYOB
•Web CMS tools
•Operations and
technical experience
with cloud services
•Online, SaaS and
hosting solution
consultancy
•IT services management
•Social media marketing,
SEO and SEM

16. Mark Carey
Location: Sydney, Australia
E: markc@daleycarey.com.au
M: 0408 024 936