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The document discusses communication skills based on Bloom's taxonomy. 55% of communication is verbal communication through words, how words are spoken, and behaviors. Effective communication involves being humble and to the point, trusting, brief and precise, making eye contact and having body language that matches the setting, using language appropriate for the context, and giving others opportunities to speak with the proper intonation and grammar. Poor communication can involve being arrogant and long-winded, lack of trust, being rushed, using inappropriate language, and not allowing others to speak.














