‘Different, better, lower cost. Why it is time to innovate our public services’

1. We are the innovation
partner for public services
We are a collaborative of designers, researchers,
public service leaders and practitioners.
People are at the heart of what we do. We work with
public services to help people, on their own terms,
to change their lives for the better.

2. Efficiency
Care
Safety Net
Fairness
Quality
Scale Generic
Fragmentation
Dependency
Too late
In/out
Stasis

4. Restorative
Circles
Chicago and Law
Enforcement Analysis and
Reporting (CLEAR)
Make it Work
Mental Health
First Aid
Patient Hotels
Shack and SlumDwellers
International (global)
M-Pesa
Ubedehe
Narayana
Hrudalaya
D.Light

5. Patient hotels

6. • Specialist expertise
• Family as provider
• Retrained professionals
New perspectives on challenges
NEW
SUPPLIERS
New perspectives on solutions
• New building
• Freed up staff time
NEW
RESOURCES
Patient hotels
• Family as customer
• New user
segmentation
• Users as designers
• Experts from
other fields NEW
INSIGHTS
NEW
CUSTOMERS

7. • Reduce
• Reuse
• Recycle
• Sweat assets
• Digital technology
• Non-consumers
• New consumer units
• Community as
consumer
• New user
segmentation
• New knowledge generators:
Other sectors
Users knowledge
• New knowledge:
Uncovering new ideas
in new places
Mining data
Collecting new data
• Users as
co-producers
• New entrants
• Mini-tribes
NEW
INSIGHTS
NEW
CUSTOMERS
New perspectives on challenges
NEW
SUPPLIERS
New perspectives on solutions
NEW
RESOURCES

8. Helping individuals stay
independent and active
#preventionmatters @Innovation_Unit @buckscc

9. Unsupported adults with
medium to high needs
Target cohort:

10. The new system implements 4 components:
1.
7 Community
Links Officers
2:
14 Community
Practice
Workers
3:
Intelligence
Hub
4:
Volunteer
Hub and Time
Credit scheme
How does the model work?

11. Asset-based community
coordination and
capacity building
focused on target cohort
Assessment and action-
planning; connecting to
community activities
(social prescriptions);
monitoring

12. Make true partnership with
users the best choice for
everyone
#1

13. Start with people’s quality of
life not the quality of your
service
#2

14. Work with the grain and in
the spirit of families, friends
and neighbours
#3

15. Enable committed, passionate
and open-minded leaders to
emerge from anywhere
#4

16. Manage risks, don’t just
avoid them
#5

17. www.innovationunit.org
Contact:
Sarah.Gillinson@innovationunit.org
020 7250 8089
Twitter: @innovation_unit
Thank you