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Tackling the engagement & diversity issues with a collaborative culture at Sanofi Pasteur 
Celine Schillinger Charter Memb...
“Down from the trenches” 
@CelineSchill
Transformation, End of Year 4 
2011 
2012 
2013 
2014 
@CelineSchill
Working Differently |
Solutions Exist 
• 
Become a “connected company” (D. Gray) 
– 
Social collaboration inside 
– 
Connection with the ecosyst...
| 
Collaboration: Internal social networks 
Speed & agility: 
Instant messaging 
Inclusion: Crowdsourcing, diversity, dial...
Quality Innovation & Engagement 
● 
Quality Issues (metrics…) 
● 
 Public health loss 
● 
 Business loss 
● 
Human issue...
Quality Today 
Quality! 
@CelineSchill
Quality Tomorrow 
Quality!
Engaging for Quality 
Inspire: Write & Share Our Quality Narrative 
Open up: Connect with ecosystem 
Educate: Quality Acad...
Teaming up with Kotter Int’l 
@CelineSchill
An Unprecedented Dialogue Mindset 
• 
Calling for feedback on an open, anonymous platform 
– 
6,000 Likes 
– 
570 Messages...
Gaining Traction on Social Tools 
@CelineSchill
Working Out Loud 
@CelineSchill
Job Description? 
• 
Open up 
• 
Inspire 
• 
Reassure 
• 
Facilitate 
• 
Listen 
• 
Connect 
• 
Experiment 
• 
Train 
• 
D...
@CelineSchill 
Keep in Touch
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E20s London Nov 2014

Tackling the engagement & diversity issue with collaboration culture at Sanofi Pasteur

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E20s London Nov 2014

  1. 1. Tackling the engagement & diversity issues with a collaborative culture at Sanofi Pasteur Celine Schillinger Charter Member, Change Agents WW Head, Quality Innovation & Engagement, Sanofi Pasteur @CelineSchill
  2. 2. “Down from the trenches” @CelineSchill
  3. 3. Transformation, End of Year 4 2011 2012 2013 2014 @CelineSchill
  4. 4. Working Differently |
  5. 5. Solutions Exist • Become a “connected company” (D. Gray) – Social collaboration inside – Connection with the ecosystem outside • Leverage what drives people at work (D. Pink) – Autonomy – Mastery – Purpose • Overcome organizational resistance to change (J. Kotter) – Create a climate for change – Deliver change through a dual organization: pyramid & network • Make change stick (Heath bros.) – Drive through reason, motivate through emotion – Remove obstacles | Desire to Inclusion Network Open Enable Bottom-up Viral Cross silo Inspire @CelineSchill
  6. 6. | Collaboration: Internal social networks Speed & agility: Instant messaging Inclusion: Crowdsourcing, diversity, dialog Cross silo exchanges Going digital New Behaviors Collective Social collaboration Individual: small steps, right away @CelineSchill
  7. 7. Quality Innovation & Engagement ● Quality Issues (metrics…) ●  Public health loss ●  Business loss ● Human issues ● Pride to work there, but ● Lack of trust in the leadership ● High Disengagement Quality products should always be available to our customers FLAT Themes of non-compliance have not changed for more than a decade @CelineSchill
  8. 8. Quality Today Quality! @CelineSchill
  9. 9. Quality Tomorrow Quality!
  10. 10. Engaging for Quality Inspire: Write & Share Our Quality Narrative Open up: Connect with ecosystem Educate: Quality Academy Involve: Dialog and co-construction Collaborate: New interaction tools Monitor: Inspiring progress indicators Lead change: Network of Quality Mindsetters 1 2 3 4 5 6 7 @CelineSchill
  11. 11. Teaming up with Kotter Int’l @CelineSchill
  12. 12. An Unprecedented Dialogue Mindset • Calling for feedback on an open, anonymous platform – 6,000 Likes – 570 Messages – 1,300 Active users – Direct emails with constructive suggestions • 5 main themes Values Enablement Leadership & HR Operational efficiency Technicalities “We’re Entering Into New Territory” @CelineSchill
  13. 13. Gaining Traction on Social Tools @CelineSchill
  14. 14. Working Out Loud @CelineSchill
  15. 15. Job Description? • Open up • Inspire • Reassure • Facilitate • Listen • Connect • Experiment • Train • Do • Tell Enable the organization’s transformation : make it work as a network – leveraging existing technologies and practices – to support business and organizational performance @CelineSchill
  16. 16. @CelineSchill Keep in Touch

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