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Management
Introduction
According to Harold Koontz,
―Management is an art of getting
things done through and with the
people in formally organized
groups. It is an art of creating an
environment in which people can
perform and individuals and can co-
operate towards attainment of
group goals‖
Harold D. (Howdy) Koontz (May 19, 1909 -
February 11, 1984) was an American
organizational theorist, professor of business
management at the University of California,
Los Angeles and a consultant for many of
America's largest business organizations.
Koontz co-authored the book Principles of
Management with Cyril J. O'Donnell; the book
has sold around two million copies and has
been translated into 15 languages.
―Management is an art of knowing what to do, when to do and see that it is done in the
best and cheapest way‖.
1. The act, manner, or practice of managing; handling, supervision, or control:
management of a crisis; management of factory workers.
2. The person or persons who control or direct a business or other enterprise.
3. Skill in managing; executive ability.
Management is a purposive activity. It
is something that directs group efforts
towards the attainment of certain pre –
determined goals. It is the process of
working with and through others to
effectively achieve the goals of the
organization, by efficiently using limited
resources in the changing world.
Management involves creating an internal
environment: - It is the management which
puts into use the various factors of
production. Therefore, it is the responsibility
of management to create such conditions
which are conducive to maximum efforts so
that people are able to perform their task
efficiently and effectively. It includes
ensuring availability of raw materials,
determination of wages and salaries,
formulation of rules & regulations etc.
“ Characteristics or Nature of
management can be
highlighted as…
8
Management is Goal-Oriented:
The success of any management activity is accessed
by its achievement of the predetermined goals or
objective. Management is a purposeful activity. It is a
tool which helps use of human & physical resources to
fulfill the pre-determined goals. For example, the goal
of an enterprise is maximum consumer satisfaction by
producing quality goods and at reasonable prices.
Management integrates Human, Physical and
Financial Resources:
In an organization, human beings work with non-
human resources like machines.
Materials, financial assets, buildings etc.
Management integrates human efforts to those
resources. It brings harmony among the human,
physical and financial resources.
Management is Continuous:
Management is an ongoing process. It involves
continuous handling of problems and issues. It
is concerned with identifying the problem and
taking appropriate steps to solve it. For
achieving this target various policies have to be
framed but this is not the end
Management is all Pervasive:
Management is required in all types of
organizations whether it is political,
social, cultural or business because it
helps and directs various efforts
towards a definite purpose.
Thus clubs, hospitals, political parties,
colleges, hospitals, business firms all
require management.
Decision-making:
Management process involves decision
making at all levels. Decision-making
describes the process by which a course
of action is selected as the way to deal
with a specific problem. If there is only one
alternative, the question of decision
making does not arise. The quality of
alternatives which a manger selects
determines the organization‘s
performance, and the future of the
organization
Relationship among resources:
The essence of management is integration
of various organizational resources.
Resources include money, machine,
materials, and people. Management is
concerned with the proper utilization of
human resources which, in turn, utilize
other resources
15
Multidisciplinary:
Management is multidisciplinary because it includes
knowledge/information from various disciplines-
economics, statistics, maths, psychology, sociology,
ecology, operations research, history, etc.
Management integrates the ideas and concepts taken
from these disciplines and presents newer concepts
which can be put into practice for managing the
organizations
“
Management as a Science
Science is a systematic body of knowledge
pertaining to a specific field of study that
contains general facts which explains a
phenomenon. It establishes cause and effect
relationship between two or more variables and
underlines the principles governing their
relationship.
These principles are developed through
scientific method of observation and verification
through testing.
Logo here 16
17
Universally acceptance
principles
Experimentation &
Observation
Test of
Validity Predictability
Cause &
Effect
Relationship
Systematic
body

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Management in the Tourism Industry

  • 3. According to Harold Koontz, ―Management is an art of getting things done through and with the people in formally organized groups. It is an art of creating an environment in which people can perform and individuals and can co- operate towards attainment of group goals‖
  • 4. Harold D. (Howdy) Koontz (May 19, 1909 - February 11, 1984) was an American organizational theorist, professor of business management at the University of California, Los Angeles and a consultant for many of America's largest business organizations. Koontz co-authored the book Principles of Management with Cyril J. O'Donnell; the book has sold around two million copies and has been translated into 15 languages.
  • 5. ―Management is an art of knowing what to do, when to do and see that it is done in the best and cheapest way‖. 1. The act, manner, or practice of managing; handling, supervision, or control: management of a crisis; management of factory workers. 2. The person or persons who control or direct a business or other enterprise. 3. Skill in managing; executive ability.
  • 6. Management is a purposive activity. It is something that directs group efforts towards the attainment of certain pre – determined goals. It is the process of working with and through others to effectively achieve the goals of the organization, by efficiently using limited resources in the changing world.
  • 7. Management involves creating an internal environment: - It is the management which puts into use the various factors of production. Therefore, it is the responsibility of management to create such conditions which are conducive to maximum efforts so that people are able to perform their task efficiently and effectively. It includes ensuring availability of raw materials, determination of wages and salaries, formulation of rules & regulations etc.
  • 8. “ Characteristics or Nature of management can be highlighted as… 8
  • 9. Management is Goal-Oriented: The success of any management activity is accessed by its achievement of the predetermined goals or objective. Management is a purposeful activity. It is a tool which helps use of human & physical resources to fulfill the pre-determined goals. For example, the goal of an enterprise is maximum consumer satisfaction by producing quality goods and at reasonable prices.
  • 10. Management integrates Human, Physical and Financial Resources: In an organization, human beings work with non- human resources like machines. Materials, financial assets, buildings etc. Management integrates human efforts to those resources. It brings harmony among the human, physical and financial resources.
  • 11. Management is Continuous: Management is an ongoing process. It involves continuous handling of problems and issues. It is concerned with identifying the problem and taking appropriate steps to solve it. For achieving this target various policies have to be framed but this is not the end
  • 12. Management is all Pervasive: Management is required in all types of organizations whether it is political, social, cultural or business because it helps and directs various efforts towards a definite purpose. Thus clubs, hospitals, political parties, colleges, hospitals, business firms all require management.
  • 13. Decision-making: Management process involves decision making at all levels. Decision-making describes the process by which a course of action is selected as the way to deal with a specific problem. If there is only one alternative, the question of decision making does not arise. The quality of alternatives which a manger selects determines the organization‘s performance, and the future of the organization
  • 14. Relationship among resources: The essence of management is integration of various organizational resources. Resources include money, machine, materials, and people. Management is concerned with the proper utilization of human resources which, in turn, utilize other resources
  • 15. 15 Multidisciplinary: Management is multidisciplinary because it includes knowledge/information from various disciplines- economics, statistics, maths, psychology, sociology, ecology, operations research, history, etc. Management integrates the ideas and concepts taken from these disciplines and presents newer concepts which can be put into practice for managing the organizations
  • 16. “ Management as a Science Science is a systematic body of knowledge pertaining to a specific field of study that contains general facts which explains a phenomenon. It establishes cause and effect relationship between two or more variables and underlines the principles governing their relationship. These principles are developed through scientific method of observation and verification through testing. Logo here 16
  • 17. 17 Universally acceptance principles Experimentation & Observation Test of Validity Predictability Cause & Effect Relationship Systematic body